Questions for official oneworld representative, oneworld4u
#226
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
Availability to and in S Africa is bound to be very very tight during the World Cup. I wouldn't expect to be able to get any discount class fares (that being what RTW tickets are) in that region during that time.
#227
Join Date: Aug 2009
Posts: 17
Ok, that was what I feared. The DUR-JNB will not be a problem as I can do that as a land segment, but the JNB-SYD will be a major problem. Had hopes that flights out of S.A. would be available as its just one day after the opening game (june 12th)..
#229
Company Representative - One World
Join Date: Mar 2008
Posts: 42
Norwflyer: It is quite usual for airlines not to make available discount class fares (like alliance fares) on routes at times when demand is expected to be very high. I have no inside information, but I imagine that no airline is selling low fares for travel to or from South Africa at around the time of the rugby world cup. Things may change closer to the event, as demand and availability become more clear, but that is not much help if you want to plan ahead. oneworld4u
#230
FlyerTalk Evangelist


Join Date: Apr 2001
Location: MEL CHC
Posts: 22,910
OneWorld It issues from a Oneworld Addict (not me).
How long will this go on ? Surely an alliance issue to resolve
How long will this go on ? Surely an alliance issue to resolve
<snip>
So OneWorld website creates an Amadeus record. Then CX creates their own record in their ticketing system CUPID which is where the ticket is issued and any changes there should be reflected on the Amadeus reference and AA’s system which is yet another system; SABRE I believe.
All makes for nice little happy family except no one speaks the same language.
This is not too bad as long as you don’t want Uncle CUPID to tell Brother Amadeus that he has to change his underwear on Saturday and not on Sunday. Heaven help you if you ask Mother SABRE to tell Uncle CUPID to tell Brother Amadeus that he has to go a new route to school as he has to gather some items at the grocery store.
I wanted to change my route and rang Mother SABRE as she is the holder of my favoured black FF card. I asked her to change said routing because I being the fickle F flyer I am decided to go to Vancouver instead of somewhere else. Mother SABRE was all very happy to make the routing changes but after a week of not being able to reissue the ticket for me Mother SABRE threw her hands in the air and said ‘Oi Vey’ this is too complicated you need to talk to Uncle CUPID.
<snip>
So OneWorld website creates an Amadeus record. Then CX creates their own record in their ticketing system CUPID which is where the ticket is issued and any changes there should be reflected on the Amadeus reference and AA’s system which is yet another system; SABRE I believe.
All makes for nice little happy family except no one speaks the same language.
This is not too bad as long as you don’t want Uncle CUPID to tell Brother Amadeus that he has to change his underwear on Saturday and not on Sunday. Heaven help you if you ask Mother SABRE to tell Uncle CUPID to tell Brother Amadeus that he has to go a new route to school as he has to gather some items at the grocery store.
I wanted to change my route and rang Mother SABRE as she is the holder of my favoured black FF card. I asked her to change said routing because I being the fickle F flyer I am decided to go to Vancouver instead of somewhere else. Mother SABRE was all very happy to make the routing changes but after a week of not being able to reissue the ticket for me Mother SABRE threw her hands in the air and said ‘Oi Vey’ this is too complicated you need to talk to Uncle CUPID.
<snip>
#231




Join Date: May 2009
Location: Bath, UK
Programs: Free as a bird
Posts: 1,049
Oh Mwenezi I could not agree more - I thought that the whole process of "integration" for new members was supposed to be bringing their IT in line with all the other members! I think someone should definitely tell (CX) Uncle CUPID! One thing is for sure, I will never again book a OW RTW ticket issued by Uncle CUPID what a nightmare it is trying to make any changes to it. Have had other tickets issued by BA and QF and no problems changing it anywhere, but none of the other carriers seem to be able to understand what goes on with a CX issued ticket.
#232
FlyerTalk Evangelist




Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattDisc.►HiltonGold►ALL Plat.
Posts: 22,326
It was a few years ago, but with a CX issued ticket ex CMB, I had little trouble with changes.
Most adjustment I was able to enact via email with the issuing office, howeverone ot two other short notice changes I did directly with AA and QF (the operating carriers for the segments) and these were done with little fuss.
Most adjustment I was able to enact via email with the issuing office, howeverone ot two other short notice changes I did directly with AA and QF (the operating carriers for the segments) and these were done with little fuss.
#233
FlyerTalk Evangelist




Join Date: Apr 2002
Location: SYD BXG
Programs: QF WP/LTG | UA P
Posts: 13,664
My RTWs have generally been by CX in BKK. As serfty indicated, changes are relatively easy. I have usually just emailed CX in SYD (aus_sales) and it has usually happened within 24 hrs. Other times, I have just rung QF and they changed the reservation (on QF) and asked that the ticket be endorsed by ticketting (at the airport) prior to fronting at check-in (due to it being a paper ticket).
#234
Join Date: Jun 2004
Programs: aa
Posts: 3
OneWorld Timetables for Palm
I've been using my Palm PDA to carry several airline timetables. It seems that the OneWorld alliance no longer offers this service.
If I'm right, why has it been discontinued? If I'm wrong, where can I download it from?
If I'm right, why has it been discontinued? If I'm wrong, where can I download it from?
#235
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
All the official OW downloadable timetables are here: http://www.oneworld.com/ow/flight-in...ble-timetables If your device can't cope with any of those formats then I fear you may be out of luck (Palms are a pretty small niche market these days aren't they?)
#237
FlyerTalk Evangelist




Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QRPC PLT/OW EMD; Bonvoy LT Titanium
Posts: 14,571
So, out of curiosity, I did a search, and it seems that OW4U hasn't posted since September 1, 2009. Mods, is there any to determine when the last time that OW4U accessed FT was? Apparently One World doesn't see the same potential benefit from being active on FT that Starwood does, but I'm curious to know if we've been abondoned completely or OW has chosen not to be actively involved any more.
#238
Company Representative - One World
Join Date: Mar 2008
Posts: 42
Dr HFH: You'll find that oneworld4u made a post earlier today re JAL and oneworld... We set out our roles for engagement very clearly right at the start when I started participating in FT. And that was that I would add comment where appropriate, but would not respond to every posting related to oneworld and would not intervene on personal travel issues. Please remember that commercial confidentiality has to be honoured and this does sometimes make it tricky to be as active in FT as I know a lot of you folks would like. oneworld4u
#239




Join Date: Apr 2004
Location: PER
Programs: AA LPLT, SQ Gold, QF, BA, UA, AS NB, Bonvoy LPLT, HH Gold
Posts: 398
Dr HFH: You'll find that oneworld4u made a post earlier today re JAL and oneworld... We set out our roles for engagement very clearly right at the start when I started participating in FT. And that was that I would add comment where appropriate, but would not respond to every posting related to oneworld and would not intervene on personal travel issues. Please remember that commercial confidentiality has to be honoured and this does sometimes make it tricky to be as active in FT as I know a lot of you folks would like. oneworld4u

If you want to see how it's done properly go and have a look at the SPG forum.
Mods - my suggestion is that this thread be shut down and removed from stickies. It seriously does not warrant the consideration/prominence IMHO.
Very dissapointing.
#240



Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,687
Seeking clarification of the Transit Asia exception
Oneworld4u can you please provide us with the definitive answer on the rule regarding the second transit of Asia on One World Explorer tickets
Are the only additional ones allowed those between SWP and Europe?
The on-line booking tool allows the construction of itineraries (see this thread) with transits of Asia when travelling between:
So, oneworld4u, what transits is the rule meant to allow?
If it is meant to allow all the above transits, then perhaps One World should remind its participant airlines of that.
______________________________________________
The current wording of the rule is:
4. FLIGHT APPLICATION/ROUTINGS
(e) Only one intercontinental departure and one intercontinental arrival permitted in each continent except as follows:
The previous wording was:
4. FLIGHT APPLICATION/ROUTINGS
(e) Only one intercontinental departure and one intercontinental arrival permitted in each continent except as follows:
The difference between the two wordings is the addition of the comma after stopover to the current wording.
Why was the wording changed? Was it to change the rule so that all the above transits are allowed? (in which case, IMHO, the wording could be improved).
Are the only additional ones allowed those between SWP and Europe?
The on-line booking tool allows the construction of itineraries (see this thread) with transits of Asia when travelling between:
SWP and Nth America,
SWP and Africa, and
SWP and Europe
However, FTers have reported that ticketing airlines will not ticket itineraries with a transit between SWP and Nth Am or between SWP and Africa (see this thread). Indeed, older threads indicate that was has been the generally applied rule for some time.SWP and Africa, and
SWP and Europe
So, oneworld4u, what transits is the rule meant to allow?
If it is meant to allow all the above transits, then perhaps One World should remind its participant airlines of that.
______________________________________________
The current wording of the rule is:
4. FLIGHT APPLICATION/ROUTINGS
(e) Only one intercontinental departure and one intercontinental arrival permitted in each continent except as follows:
2. Two permitted in Asia when one is a transfer without stopover, or on direct single plane service between the Southwest Pacific and Europe.
4. FLIGHT APPLICATION/ROUTINGS
(e) Only one intercontinental departure and one intercontinental arrival permitted in each continent except as follows:
2. Two permitted in Asia when one is a transfer without stopover or on direct single plane service between the Southwest Pacific and Europe.
Why was the wording changed? Was it to change the rule so that all the above transits are allowed? (in which case, IMHO, the wording could be improved).

