A reissue question
Jun 19, 2006 | 3:56 am
#1
Original Poster
Join Date: Jun 2004
Location: London
Posts: 135
A reissue question
Hi all,
I've got a ticketed AONE3 (ex-CAI) and I've used CAI--xxx-xxx-xxx-ORD in the Spring. I'll use the rest of the ticket in November.
I've got there ORD-LAX-HKG-CMB-BKK-SIN-LHR-HEL. My question is: if the civil war really starts in Sri Lanka and the country becomes a no-go destination for a while, do I have to pay something to get that part of the ticket changed? Would the situation change if CX cancelled the flights to CMB and that part of the ticket became unusable?
I've never had to do any route changes to my previous AONEs. Do I handle it with BA in CAI or can any BA office do the changes?
/hv
I've got a ticketed AONE3 (ex-CAI) and I've used CAI--xxx-xxx-xxx-ORD in the Spring. I'll use the rest of the ticket in November.
I've got there ORD-LAX-HKG-CMB-BKK-SIN-LHR-HEL. My question is: if the civil war really starts in Sri Lanka and the country becomes a no-go destination for a while, do I have to pay something to get that part of the ticket changed? Would the situation change if CX cancelled the flights to CMB and that part of the ticket became unusable?
I've never had to do any route changes to my previous AONEs. Do I handle it with BA in CAI or can any BA office do the changes?
/hv
Jun 19, 2006 | 4:35 am
#2
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
If the flights are still flying then I guess you would have to pay the change fee. If they cancel them I guess you wouldn't.
Any OneWorld airline can reroute/reissue the ticket in principle, although it is easier to persuade a carrier who has at least one long-haul segment remaining on the ticket.
Note also that BA will charge GBP25 in addition to the US$125 change fee as their additional fine for actually asking them to provide any service in return for your thousands of dollars purchasing the ticket. (I fear that QF may also raise such a charge - CX and AA are the best placesa for reissue if you can use them.)
Any OneWorld airline can reroute/reissue the ticket in principle, although it is easier to persuade a carrier who has at least one long-haul segment remaining on the ticket.
Note also that BA will charge GBP25 in addition to the US$125 change fee as their additional fine for actually asking them to provide any service in return for your thousands of dollars purchasing the ticket. (I fear that QF may also raise such a charge - CX and AA are the best placesa for reissue if you can use them.)
Jun 19, 2006 | 5:00 am
#3
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY/OW Emerald (AY LT Gold)
Posts: 4,327
AY will also do the reissue for you in HEL, they do not care if there's any AY segments or not but they do charge you extra fee (50eur) on top of the $125 general fee.
Jun 19, 2006 | 9:52 am
#4
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,593
During SARS many airlines permitted free reissues, so there is some precedent. The current level of conflict has been going on in Sri Lanka for decades, and there were no free reissues even when the airport was attacked and several airplanes were destroyed a few years ago. So there are precedents both ways. If the route is no longer operated, it is an involuntary reroute and for dated sectors you have a choice of CX paying for you to fly a different airline (e.g. SQ), or of changing the routing. For open-dated sectors it becomes a free re-issue (you don't have the choice of forcing travel to the ticketed destination).
Jun 20, 2006 | 4:43 am
#6
Join Date: Aug 2001
Location: Helsinki, Finland
Programs: BA/VS Gold, Marriott Plat, HH Diamond
Posts: 628
I'll hijack hvisti's thread for a reissue question of my own (I'm pretty sure I know the answer, but just in case): should I wish to upgrade my AONE3 ticket to one with an additional continent, as permitted by the fare rule, I'd end up paying the difference between the already paid AONE3 and the new, post-price-hike AONE4 price, plus the reissue fee and the currently higher fuel surcharges? Right?
Jun 20, 2006 | 6:03 am
#7
Join Date: Jun 2004
Location: Madrid, Spain & Santiago, Chile
Programs: AA EXP
Posts: 3,181
Originally Posted by Markonen
I'll hijack hvisti's thread for a reissue question of my own (I'm pretty sure I know the answer, but just in case): should I wish to upgrade my AONE3 ticket to one with an additional continent, as permitted by the fare rule, I'd end up paying the difference between the already paid AONE3 and the new, post-price-hike AONE4 price, plus the reissue fee and the currently higher fuel surcharges? Right?
Last edited by Viajero; Jun 20, 2006 at 9:12 am Reason: Found better info after searching
Jun 20, 2006 | 7:35 am
#8
Join Date: Jun 2000
Location: LAX
Posts: 3,641
Originally Posted by Markonen
I'll hijack hvisti's thread for a reissue question of my own (I'm pretty sure I know the answer, but just in case): should I wish to upgrade my AONE3 ticket to one with an additional continent, as permitted by the fare rule, I'd end up paying the difference between the already paid AONE3 and the new, post-price-hike AONE4 price, plus the reissue fee and the currently higher fuel surcharges? Right?
Jun 20, 2006 | 11:28 am
#10
FlyerTalk Evangelist
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Originally Posted by Markonen
So, how would the agent even know what the old price is?
Jun 20, 2006 | 1:37 pm
#11
Original Member
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Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,593
Originally Posted by Guy Betsy
The fares department keep such things on hand for reissues etc... up to 2 years sometimes!
Sep 19, 2007 | 5:31 am
#12
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY/OW Emerald (AY LT Gold)
Posts: 4,327
I looked with search but couldn't find 100% answer for this:
Reissue for a ticket that was issued prior to this "surface segments are included in total of 20 segments" rule. Can I still have the max. 20 flight segments + surface segments as per rules on the date of original ticket issue?
Thanks for clarifying this.
Reissue for a ticket that was issued prior to this "surface segments are included in total of 20 segments" rule. Can I still have the max. 20 flight segments + surface segments as per rules on the date of original ticket issue?
Thanks for clarifying this.
Sep 19, 2007 | 6:57 am
#13
Join Date: Jun 2004
Location: Madrid, Spain & Santiago, Chile
Programs: AA EXP
Posts: 3,181
I looked with search but couldn't find 100% answer for this:
Reissue for a ticket that was issued prior to this "surface segments are included in total of 20 segments" rule. Can I still have the max. 20 flight segments + surface segments as per rules on the date of original ticket issue?
Thanks for clarifying this.
Reissue for a ticket that was issued prior to this "surface segments are included in total of 20 segments" rule. Can I still have the max. 20 flight segments + surface segments as per rules on the date of original ticket issue?
Thanks for clarifying this.
Sep 19, 2007 | 8:59 am
#14
Moderator, OneWorld
Join Date: Feb 2002
Location: SEA
Programs: RAA RIP; AA ExEXP
Posts: 12,520
Sep 20, 2007 | 1:40 am
#15
Join Date: Oct 1999
Location: MCO/TPA
Programs: AA Life EXP 5.8 MM / UA Life Gold / Marriott Life Titanium
Posts: 380
CX and change fee
I am in the middle of a RTW Global Explorer 34,000 A.
Needed to make a flight time change only.
My ticket was issued by AA. CX is now charging approximately U$D 40 to make even the simplest change on ANY type ticket not issued by them.
When did this start?
Needed to make a flight time change only.
My ticket was issued by AA. CX is now charging approximately U$D 40 to make even the simplest change on ANY type ticket not issued by them.
When did this start?