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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   oneworld (https://www.flyertalk.com/forum/oneworld-411/)
-   -   The oneworld explorer ticket FAQs (https://www.flyertalk.com/forum/oneworld/338667-oneworld-explorer-ticket-faqs.html)

Calchas Sep 19, 2015 10:15 am
Originally Posted by mattjp (Post 25446891)
I'm trying to book a DONE6 ex-TYO and running into some trouble with the online tool.

Itinerary is:

NRT-CMB-SIN-SYD-sAKL-SCL-EZE-GIG-sLPB-MIA-SFO-xLHR-FCO-xDOH-JNB-xHKG-NRT

Attempting to price this with the online tool gives me the fun error: "We have encountered a problem pricing your itinerary. Please save your itinerary then contact Sri Lankan Airlines to book it. [Error: cca34435e76788c]". (NRT-CMB is on UL).

Some questions:

1) Does anyone see issues with this routing?
2) Assuming it is in fact valid, how hard will it be to book this with UL? (I am US-based.)
3) In a couple cases (AKL-SCL and SFO-FCO), there are direct flights that show D availability on EF, but the tool does not always bring these flights up. Is there some other criteria beyond D availability required to book flights on a DONEx?

Thanks!
The tool is not great. It doesn't show you everything it can do. You can try to force a different ticketing carrier (maybe throw in a domestic JL sector at the beginning) to get an idea of the price. Otherwise, contact UL directly, but I doubt they have much experience with RTW fares. Personally I would go to a JL or CX or BA or AA office in Toyko.

mattjp Sep 19, 2015 11:36 pm
Originally Posted by Calchas (Post 25449187)
The tool is not great. It doesn't show you everything it can do. You can try to force a different ticketing carrier (maybe throw in a domestic JL sector at the beginning) to get an idea of the price. Otherwise, contact UL directly, but I doubt they have much experience with RTW fares. Personally I would go to a JL or CX or BA or AA office in Toyko.
JL actually has a codeshare on the NRT-CMB flight. Could I ticket with JL using that flight, or does the RTW have to get ticketed with the carrier whose metal is actually on the first leg?

Calchas Sep 20, 2015 5:20 am
Originally Posted by mattjp (Post 25451533)
JL actually has a codeshare on the NRT-CMB flight. Could I ticket with JL using that flight, or does the RTW have to get ticketed with the carrier whose metal is actually on the first leg?
I don't think the tool will show you codeshares. (But codeshares are allowed!)

The itinerary can be ticketed by any oneworld carrier, assuming they are willing. The tool sends your itinerary to the first carrier you have, but as I say, the tool is nice but it isn't perfect.

All the major oneworld carriers should be willing to ticket your itinerary. AA likes you to have at least one sector with them, which is fair enough. The smaller carriers might not have the technical expertise to do it.

mattjp Sep 20, 2015 8:47 am
Originally Posted by Calchas (Post 25452148)
I don't think the tool will show you codeshares. (But codeshares are allowed!)

The itinerary can be ticketed by any oneworld carrier, assuming they are willing. The tool sends your itinerary to the first carrier you have, but as I say, the tool is nice but it isn't perfect.

All the major oneworld carriers should be willing to ticket your itinerary. AA likes you to have at least one sector with them, which is fair enough. The smaller carriers might not have the technical expertise to do it.
Ah, did not realize this! I've got a couple AA sectors, so hopefully they'd be willing to ticket.

Since this is ex-NRT, would it have to be ticketed by the AA Japan office (I am US-based)? I found a couple older threads on trying to book ex-NRT itineraries when living outside Japan, but didn't see any definitive answers.

Thanks for all your help!

Calchas Sep 20, 2015 11:01 am
Originally Posted by mattjp (Post 25452688)
Ah, did not realize this! I've got a couple AA sectors, so hopefully they'd be willing to ticket.

Since this is ex-NRT, would it have to be ticketed by the AA Japan office (I am US-based)? I found a couple older threads on trying to book ex-NRT itineraries when living outside Japan, but didn't see any definitive answers.

Thanks for all your help!
yes, due to a rather silly sales office restriction, it needs to be ticketed by an office in the originating country, or else the base fare increases to the local sales office fare. But AA has offices everywhere.

Himeno Sep 20, 2015 3:34 pm
Originally Posted by mattjp (Post 25452688)
Ah, did not realize this! I've got a couple AA sectors, so hopefully they'd be willing to ticket.
AA prefers having an intercontinental sector when they ticket (eg, North America-Europe), not just any random sector.

Since this is ex-NRT, would it have to be ticketed by the AA Japan office (I am US-based)? I found a couple older threads on trying to book ex-NRT itineraries when living outside Japan, but didn't see any definitive answers.
You'll need an agent in the country of departure in order to get the 'correct' price. ex-Japan when ticketing in the US will force the US price on the ticket. There used to be a rule that allowed for ticketing in Canada at the CND rate of the departure countries price, but it was removed a couple of years ago. :(

Calchas Sep 20, 2015 3:35 pm
Originally Posted by Himeno (Post 25454134)
AA prefers having an intercontinental sector when they ticket (eg, North America-Europe), not just any random sector.
But I believe it can be an AA codeshare?

pandaperth Sep 20, 2015 3:43 pm
Originally Posted by Calchas (Post 25454140)
But I believe it can be an AA codeshare?
Yes
In 2013 the only AA flight on my DONE4 was its codeshare on AMM-JFK, RJ-metal. The AA RTW desk had no problem issuing it.

Dr. HFH Sep 20, 2015 5:14 pm
Originally Posted by Calchas (Post 25454140)
But I believe it can be an AA codeshare?
Yes, but I believe that the tool won't offer you a codeshare. You have to call for that.

Himeno Sep 21, 2015 5:31 am
Originally Posted by Dr. HFH (Post 25454453)
Yes, but I believe that the tool won't offer you a codeshare. You have to call for that.
It does offer codeshares. Just not all (most) of them. eg, the QF codes on the JL SIN-TYO are in the tool, but the AA coded QR US flights aren't.

TopGunner Sep 21, 2015 12:34 pm
A bit of light
 
Update for those who have followed my saga:

Originally Posted by TopGunner (Post 24908837)
Just called in to AA to change a DONE4 out of Joburg that was parked in Madrid.

Original: MAD-xDUS-LAX on IB and AB
New one: MAD-AY-xHEL-AY-xLHR-AA-LAX

RTW desk and ticketing asked for AA(YR) of $482 and another XX(YQ) of 224 (supposedly AY)!

I'm in the middle of nowhere right now and didn't have time to go back to redo all the flights, but will do so when I'm at my computer and can get the right flights and routing. So is AA really gone full BA?

Originally Posted by TopGunner (Post 25030445)
So to continue the saga, I changed my routing to mimick my original routing and lo and behold it still doesn't add up, my refund is even less than the original upcharge. No airport taxes have changed since I bought the ticket and you cannot have a fare change in the middle of a trip. Btw, I am also accounting for the change fee.

It only leads me to one conclusion AA is full of Sh*t and they are not to be trusted on calculating anything. Also plausible AA is throwing carrier charges on anything they want. At least with BA you know the game.

Both customer relations and the EXP desk said you are on your own with the price desk, they cannot do or say anything to them. Well, Doug and Karen are about to get some nice words and DOT will have something to deal ponder.
Originally Posted by zoombee (Post 25034430)
One possibility is that you were under-charged on first issuance. Not saying it's the most likely case but it would be a way for things to have gone wrong earlier which makes what you're currently experience not be wrong.
Well, I finally found some disclosure from AA even if they didn't realize it, but now to get them to explain what they did still will require DOT action with my hard documentation.

The whole AA experience has left a bitter taste in my mouth, simple information and basic explanations wouldn't have me hating an airline I spend a fair bit of coin flying together with their partners. After my EXP expires next year I will be a complete free agent.

Any of the experts think they can decipher what has happened in the two ticket changes other than me getting the royal treatment from AA?

http://i57.tinypic.com/2ynnneq.png

Dr. HFH Sep 21, 2015 5:25 pm
Originally Posted by TopGunner (Post 25458050)
Update for those who have followed my saga: ....
Actually, what I found interesting is the ticket. Did you receive regular paper flight coupons, too, or just printed coupons for the fare calculation? I didn't know that you could still get paper tickets.

Calchas Sep 22, 2015 7:13 am
Originally Posted by Dr. HFH (Post 25459424)
Actually, what I found interesting is the ticket. Did you receive regular paper flight coupons, too, or just printed coupons for the fare calculation? I didn't know that you could still get paper tickets.
This is just a receipt, not a paper ticket.

Dr. HFH Sep 23, 2015 7:11 am
One thing, folks. For those of us who are heavily invested in AAdvantage and look for AA codeshares wherever possible....

AA 6421 LHR-DOH is operated by BA and stops for an hour at BAH. When you use it in an xONEx itinerary, it will show there as two flights, LHR-BAH and BAH-DOH with the same flight number. However, it only counts as one segment. (If it counted as two, the itinerary I'm working on now would have 17 segments; and it's already been approved by the rate desk.) I haven't tried the BA flight number to see what happens with it. Since it's over 3,000 miles, I'll get the 2015 bonus from this flight, thus wanted to stay with the AA codeshare.

Calchas Sep 23, 2015 7:51 am
Originally Posted by Dr. HFH (Post 25466668)
One thing, folks. For those of us who are heavily invested in AAdvantage and look for AA codeshares wherever possible....

AA 6421 LHR-DOH is operated by BA and stops for an hour at BAH. When you use it in an xONEx itinerary, it will show there as two flights, LHR-BAH and BAH-DOH with the same flight number. However, it only counts as one segment. (If it counted as two, the itinerary I'm working on now would have 17 segments; and it's already been approved by the rate desk.) I haven't tried the BA flight number to see what happens with it. Since it's over 3,000 miles, I'll get the 2015 bonus from this flight, thus wanted to stay with the AA codeshare.
It is indeed a single "direct" flight from LHR to DOH ;). It just happens to have a stop in the middle at BAH, where some people get on and off.

BA has a few of these, particularly in the middle east [LHR-AUH-MCT and back is another], and many in the Carribbean. There are many AA flights like this as well inside the USA, and some of them include a change of equipment! But if there's one flight number there's only one flight.


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