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-   -   The oneworld explorer ticket FAQs (https://www.flyertalk.com/forum/oneworld/338667-oneworld-explorer-ticket-faqs.html)

petez Dec 13, 2016 1:30 pm

Hi

What is the latest time you can change the date/time before a flight on a DONEx ?

Thanks

rens Dec 13, 2016 5:13 pm


Originally Posted by petez (Post 27606719)
Hi

What is the latest time you can change the date/time before a flight on a DONEx ?

Thanks

IIRC, there is no time frame stated in the rules. As a practical matter, you will need to allow enough time for the change to be done and ticket reissued. This will very according to how the change is being made (TA or airline, which airline, availability of specialized/knowledgeable agents, like AA RTW desk, in person or by phone, going from a transit to stopover, etc.)
Over the years my experience for a simple date/time change has ranged from minutes to 3 days depending on the above factors.
Obviously changes to the first segment will require repricing and take much longer; changes due to irregular ops may be done on the spot at the airport.

Wasabi Tofu Dec 13, 2016 10:51 pm

Horrible Experience of last minutes flight change.
 
At a BA checkin counter, I asked changing to an earlier flight.
(OK, now, I know it wasn't good idea).
An agent was happy to do.
Later, I found my subsequent flights were canceled because of I didn't board the original flght ( normal procedure of no show ).

Obviously, the agent didn't do necessary procedure.

Gardyloo Dec 14, 2016 8:39 am

I'm going to move this thread (currently 9 posts) to the Oneworld Explorer FAQ thread.

Gardyloo
Oneworld moderator

Calchas Dec 15, 2016 6:21 am


Originally Posted by Wasabi Tofu (Post 27608766)
At a BA checkin counter, I asked changing to an earlier flight.
(OK, now, I know it wasn't good idea).
An agent was happy to do.
Later, I found my subsequent flights were canceled because of I didn't board the original flght ( normal procedure of no show ).

Obviously, the agent didn't do necessary procedure.

That should not have happened anyway. DONEx tickets permit no showing.

JAXBA Dec 16, 2016 8:12 am

BA auto-cancels all its remaining flights in an itinerary within hours of a NOSHO being recorded - even on fares that permit noshows. The flights then have to be rebooked.

After a noshow, a keyword also has to be added to the PNR, otherwise the robotic just cancels all the flights again.

BA really, really don't like noshows.

Not Wasabi's fault of course.

Calchas Dec 16, 2016 10:02 am


Originally Posted by JAXBA (Post 27620830)
BA auto-cancels all its remaining flights in an itinerary within hours of a NOSHO being recorded - even on fares that permit noshows. The flights then have to be rebooked.

After a noshow, a keyword also has to be added to the PNR, otherwise the robotic just cancels all the flights again.

BA really, really don't like noshows.

Not Wasabi's fault of course.

Interesting ^

Can the keyword not be added in before?

pbd456 Dec 16, 2016 12:02 pm

why is QR not pulling the CAI fare?

JAXBA Dec 16, 2016 4:04 pm


Originally Posted by Calchas (Post 27621453)
Interesting ^

Can the keyword not be added in before?

Well, yes, but BA would rather that the noshow was avoided to begin with! I've seen bookings where a noshow has occurred, the space cancelled, rebooked, the keyword added - and then the customer noshows again. And again. And again. RevMan really doesn't like it.

rankourabu Dec 20, 2016 8:15 pm

YQ?
 
How does YQ work on these tickets?

Right now my ticket has YQ of $500, 16 segments.
It's an 081 ticket issued by Qantas.

It has no BA segments, but if I was to change (after flying a couple segments) from JFK TXL on AB to BA TATL, how is YQ handled?

I understand the $125 fee

Mwenenzi Dec 20, 2016 8:27 pm


Originally Posted by rankourabu (Post 27642584)
It has no BA segments, but if I was to change (after flying a couple segments) from JFK TXL on AB to BA TATL, how is YQ handled?

I understand the $125 fee

If this on the same route and only a carrier/date change it should not be a reissue. That is no $125 fee. Some airlines charge a service fee. A date change can invoke different real taxes due to different taxes on stop overs compared to transits.

If you are changing route that a reissue

pbd456 Dec 21, 2016 3:22 am

rtw is a complicated product and agents dont want to do a recalculation unless necessary... i would incline that changing carriers may trigger a new tax but it is most likely wont happen

Calchas Dec 21, 2016 3:27 am


Originally Posted by rankourabu (Post 27642584)
It has no BA segments, but if I was to change (after flying a couple segments) from JFK TXL on AB to BA TATL, how is YQ handled?

In theory whatever YQ BA would charge on the leg would be added to the ticket. [And a change in the tax/fees line would require a ticket reissue.]

But that is up to the issuing agent to calculate.

rankourabu Dec 21, 2016 6:43 am


Originally Posted by Mwenenzi (Post 27642617)
If this on the same route and only a carrier/date change it should not be a reissue. That is no $125 fee. Some airlines charge a service fee. A date change can invoke different real taxes due to different taxes on stop overs compared to transits.

If you are changing route that a reissue

By same route, lets say I have
TXL-AUH-DOH on AB/QR and change it to TXL-CDG-DOH on AB/QR, same date - there should not be a change fee?

Interesting re YQ. Lets hope it doesnt add it.

How are changes usually handled on these, it has to go thru the issuing carrier, right? So I guess Qantas? Do they have a special desk?

Calchas Dec 21, 2016 7:03 am


Originally Posted by rankourabu (Post 27644020)
By same route, lets say I have
TXL-AUH-DOH on AB/QR and change it to TXL-CDG-DOH on AB/QR, same date - there should not be a change fee?

That's not the same route. You're changing one of the ticketed points from CDG to AUH. It requires a reissue.


Originally Posted by rankourabu (Post 27644020)
How are changes usually handled on these, it has to go thru the issuing carrier, right? So I guess Qantas? Do they have a special desk?

Any oneworld airline can take ownership of the ticket once the first flight coupon has been used (so once you've taken one flight).

However it will probably be easiest to talk to the issuing airline.

pbd456 Dec 21, 2016 7:33 am

why do other airlines want to take over the ticket? the issuing carrier had received the cash, would the takeover carrier receive the money if they take over a ticket? even during irregular operation like i experienced a few days ago, aa just exchanged the coupon bos lax and use it for payment for bos dfw lax. (i flew 17 segments as a. result.) when qr sees my pnr, it still sees bos lax doh instead of bos dfw lax doh.

JAXBA Dec 21, 2016 7:40 am

Airlines have complex interline and prorate agreements to work out who gets paid what when. Essentially, yes, a second airline who reissues a ticket can claim the value of the exchanged coupons from the original issuing airline. When the ticket of the second airline gets used on a third airline, then 2 pays 3.

With your invol reroute through DFW, AA billed QR for the value of the BOS-LAX that they lifted. QR doesn't care that AA used it to send you through DFW.

rankourabu Dec 21, 2016 9:08 am


Originally Posted by Calchas (Post 27644092)
Any oneworld airline can take ownership of the ticket once the first flight coupon has been used (so once you've taken one flight).

However it will probably be easiest to talk to the issuing airline.

ok good to know. I will try with Qantas first once the first few flights are flown.

Hopefully a change from AB to BA will not require a huge upcharge in YQ.

SFO_FT Dec 23, 2016 11:49 pm

Has anyone been able to purchase a QR RTW ex-CAI and if so, how did you do It?

Pseudo Nim Dec 23, 2016 11:56 pm


Originally Posted by Calchas (Post 27644092)
That's not the same route. You're changing one of the ticketed points from CDG to AUH. It requires a reissue.



Any oneworld airline can take ownership of the ticket once the first flight coupon has been used (so once you've taken one flight).

However it will probably be easiest to talk to the issuing airline.

If I convert a layover into a stopover, does that require a reissue? Specifically, if I have SYD-NRT-KUL as the first set of flights, but I want to fly SYD-NRT "right now" and leave NRT-KUL and all the onwards flights unchanged; can I just move SYD-NRT to "next week" while leaving the rest of the ticket to later in the year? Do not plan on changing carriers or anything else.

SFO_FT Dec 24, 2016 12:38 am


Originally Posted by Pseudo Nim (Post 27657028)
If I convert a layover into a stopover, does that require a reissue? Specifically, if I have SYD-NRT-KUL as the first set of flights, but I want to fly SYD-NRT "right now" and leave NRT-KUL and all the onwards flights unchanged; can I just move SYD-NRT to "next week" while leaving the rest of the ticket to later in the year? Do not plan on changing carriers or anything else.

Will require a reissue as your taxes will increase due to NRT arrival/departure taxes that don't apply if you were just connecting.

Pseudo Nim Dec 24, 2016 12:46 am


Originally Posted by SFO_FT (Post 27657077)
Will require a reissue as your taxes will increase due to NRT arrival/departure taxes that don't apply if you were just connecting.

Rats, so a potential reprice as well I'm assuming if before first segment flown?

If that's the case, what if I called to reissue after landing in NRT? Can they turn around on a dime, or do they need days to do this?

Wasabi Tofu Dec 24, 2016 1:58 am


Originally Posted by Pseudo Nim (Post 27657091)
Rats, so a potential reprice as well I'm assuming if before first segment flown?

If that's the case, what if I called to reissue after landing in NRT? Can they turn around on a dime, or do they need days to do this?

Is SYD-NRT the first segment ?

rule:

(a) Rebooking/Rerouting
(1) Prior to departure
(a) Changes are permitted provided ticketed points remain the same. If the first flight coupon is being changed, and the fare level has increased since ticket issuance, the difference between the old and new fare will be charged. If the fare level has decreased since ticket issuance, no refund will apply.
IF you are trying to change the first segment, so you have to reissue the ticket before the departure.
You can't change the first flight without reissue and repricing.

I don't have good idea about immediate reissue after landing at NRT without change of the first flight.
At checkin of SYD, probably, an agent issues BPs for SYD-NRT and NRT-KUL.
So, flight coupon for NRT-KUL will be lifted (used).
You had better prevent this, and only checkin for SYD-NRT.

About time for reissue, It depends on carriers and agents.
In the best case, I expect a few hours.
But, it may need 24 hours.

pbd456 Dec 24, 2016 2:01 am

they can uncheck you on nrt.xx x flight once you arrive at.nrt.

Pseudo Nim Dec 24, 2016 2:07 am


Originally Posted by Wasabi Tofu (Post 27657208)
???
Is SYD-NRT the first segment ?

rule:


IF you are trying to change the first segment, so you have to reissue the ticket before the departure.
You can't change the first flight without reissue and repricing.

I don't have good idea about immediate reissue after landing at NRT without change of first flight.
At checkin of SYD, probably, an agent issues BPs for SYD-NRT and NRT-KUL.
So, flight coupon for NRT-KUL will be lifted (used).
You had better prevent this, and only checkin for SYD-NRT.

About time for reissue, It depends on carriers and agents.
In the best case, I expect a few hours.
But, it may need 24 hours.

As I understand it, the first segment can be changed for free/without reprice IF absolutely nothing is changed besides dates... but I forgot that my NRT is not a stop, but is just a connection. So I'm trying to find a way to actually convert it to a stop without causing a reprice; and the ONLY way to do this, I think, appears to be to attempt to call my ticketing carrier at the moment of landing in NRT.

To make it simpler, my itinerary is:

SYD-NRT-KUL-LHR (no stops, just straight connections), departing in August. I'd like to fly SYD-NRT in February, but NRT-KUL-LHR sometime later in the year (unknown for now). If I'm understanding the rules correctly, what I should do is change SYD-NRT-KUL-LHR to depart on the day I actually need in February, and make the NRT connection as long as possible - as close as possible to to 24 hours - to give enough time to AA to reticket. Then on landing in NRT, I immediately get on the phone with AA, and move NRT-KUL-LHR to August, paying $125 + any changed taxes for the NRT stop, but not causing a ticket reprice. Does that make sense?

pbd456 Dec 24, 2016 2:29 am

is the price from syd cheaper now with strong usd?

Wasabi Tofu Dec 24, 2016 3:41 am


Originally Posted by Pseudo Nim (Post 27657222)
SYD-NRT-KUL-LHR (no stops, just straight connections), departing in August. I'd like to fly SYD-NRT in February, but NRT-KUL-LHR sometime later in the year (unknown for now). If I'm understanding the rules correctly, what I should do is change SYD-NRT-KUL-LHR to depart on the day I actually need in February, and make the NRT connection as long as possible - as close as possible to to 24 hours - to give enough time to AA to reticket. Then on landing in NRT, I immediately get on the phone with AA, and move NRT-KUL-LHR to August, paying $125 + any changed taxes for the NRT stop, but not causing a ticket reprice. Does that make sense?

If you want to change your first flight (SYD-NRT in August, already ticket issued) to February, ticket has to be repriced and reissued. In that case, you can change NRT to stopover without hassle.

Pseudo Nim Dec 24, 2016 5:01 am


Originally Posted by Wasabi Tofu (Post 27657376)
If you want to change your first flight (SYD-NRT in August, already ticket issued) to February, ticket has to be repriced and reissued. In that case, you can change NRT to stopover without hassle.

I understand that; but what I'm trying to do is avoid a reprice. SYD-NRT lands at 16:55, the NRT-KUL flights depart at 10:30, 11:00, 21:40. If I move my flights such that I land at 16:55, then next flight is at 11:00 next day, would my strategy work?

Wasabi Tofu Dec 24, 2016 6:34 am


Originally Posted by Pseudo Nim (Post 27657521)
I understand that; but what I'm trying to do is avoid a reprice. SYD-NRT lands at 16:55, the NRT-KUL flights depart at 10:30, 11:00, 21:40. If I move my flights such that I land at 16:55, then next flight is at 11:00 next day, would my strategy work?

You have ticketed and reserved the first flight of August like

xx Aug 2017 SYD-NRT
(xx+1) Aug 2017 NRT-KUL
And, you want to change like
xx Aug 2017 SYD-NRT
yy Sep 2017 NRT-KUL

In that case, you MAY ask and change the ticket at NRT after landing from SYD. (As previous talk, you have to take care of NRT-KUL segment checkin/uncheckin thing). IMHO, overnight is enough to reissue.

However, you can't fly to NRT before/after xx Aug 2017 without repricing.

Pseudo Nim Dec 24, 2016 6:46 am


Originally Posted by Wasabi Tofu (Post 27657678)
You have ticketed and reserved the first flight of August like

xx Aug 2017 SYD-NRT
(xx+1) Aug 2017 NRT-KUL
And, you want to change like
xx Aug 2017 SYD-NRT
yy Sep 2017 NRT-KUL

In that case, you MAY ask and change the ticket at NRT after landing from SYD. (As previous talk, you have to take care of NRT-KUL segment checkin/uncheckin thing). IMHO, overnight is enough to reissue.

However, you can't fly to NRT before/after xx Aug 2017 without repricing.

Interesting. Earlier in this thread I asked a similar question (about changing the first segment) and the response I got was that if only date change, then should be able to do without reprice. I'm very confused now... (the more complicated thing now is that I'm technically changing four segments up to the first stopover, but I think that should be the same?...)

SFO_FT Dec 24, 2016 1:05 pm

Any change to the trip prior to departure is supposed to trigger the airline recalculating whether the price is still valid. I'm some cases, if the fare hasn't changed, the issuing agent might choose just to revalidate a segment (i.e., change the flight without reissuing the entire ticket). But, the agent is likely only to do this if the issuing airline is the carrier for which the segment is being changed. The issuing airline is usually not willing to touch a different airlines segments without reissuing.

Adding a stopover is going to trigger a reissue as new taxes need to be collected. And, the underlying e-ticket needs to reflect that a stopover was provided.

SFO_FT Dec 24, 2016 1:26 pm

Note that your NRTKUL flight, which I assume is on MH, is a long time from now. Given changes in flight times, and the various changes occurring at MH, it's possible that your currently booked NRTKUL flight time will change. As a result, it then would be easier for you to convince an agent to make a change to that flight. But, they're not likely going to allow you to change it to a later date (therefore creating a stopover). They MIGHT let you change it to a different flight assuming the NRT connection is still less than 24 hours.

pandaperth Dec 25, 2016 6:18 am


Originally Posted by Pseudo Nim (Post 27657091)
Rats, so a potential reprice as well I'm assuming if before first segment flown?

If that's the case, what if I called to reissue after landing in NRT? Can they turn around on a dime, or do they need days to do this?

I've been off line for a while and am catching up
I'm struggling to understand your concern about a reprice:confused:

Your ticket is an ex-Australia xONEx. AFAIK ex-Australia fares have not changed for a long time. So a reprice will NOT result in change to the base fare being charged. As others have pointed out, changing a transit at NRT into a stopover at NRT will result in Japanese arrival/departure charges being added and will also incur the USD125 fee because it is likely to be considered a change to ticketed points.

Smiley90 Dec 25, 2016 6:34 am

Are explorer prices specific to the starting airport or the starting country? If country orices would be easy to check for a few places I can position to/from, airports would include a lot more work to compare prices... And is CAI so much better of a deal than other starting points that it's worth positioning?

pandaperth Dec 25, 2016 6:56 am


Originally Posted by Smiley90 (Post 27660629)
Are explorer prices specific to the starting airport or the starting country? If country orices would be easy to check for a few places I can position to/from, airports would include a lot more work to compare prices... And is CAI so much better of a deal than other starting points that it's worth positioning?

Explorer prices are specific to the country from which you start

Fares ex-Egypt were such a good deal that it was worth positioning there to start. Those prices have now gone - see http://www.flyertalk.com/forum/onewo...w-tickets.html

We will all have to wait to find out which country will be the next bargain basement starting country

Seasonally adjusted greeting to one and all

Smiley90 Dec 25, 2016 7:04 am


Originally Posted by pandaperth (Post 27660667)
Explorer prices are specific to the country from which you start

Fares ex-Egypt were such a good deal that it was worth positioning there to start. Those prices have now gone - see http://www.flyertalk.com/forum/onewo...w-tickets.html

We will all have to wait to find out which country will be the next bargain basement starting country

Seasonally adjusted greeting to one and all

Okay thats not too bad, that narrows it down to a reasonable number to check, thanks!

Now if only the tool would stop giving me "no availability for first segment" errors even though I know there is availability, thatd be great...

Pseudo Nim Dec 25, 2016 7:17 am


Originally Posted by pandaperth (Post 27660667)
Explorer prices are specific to the country from which you start

Fares ex-Egypt were such a good deal that it was worth positioning there to start. Those prices have now gone - see http://www.flyertalk.com/forum/onewo...w-tickets.html

We will all have to wait to find out which country will be the next bargain basement starting country

Seasonally adjusted greeting to one and all

Sorry - my apologies. Of course, since prices for the the ex-Australia one haven't changed in a while, there's no reprice to speak of per se. I do also have an ex-Cairo one that I got during the revaluation... so I was using my SYD one as an example, but in fairness, I should've more correctly used the ex-CAI one as that's more of a likely problematic situation (and I am, in fact, more likely to need to move the first segment to another date... although it seems like that's not going to work at this point).

pandaperth Dec 25, 2016 7:55 am


Originally Posted by Pseudo Nim (Post 27660706)
Sorry - my apologies. Of course, since prices for the the ex-Australia one haven't changed in a while, there's no reprice to speak of per se. I do also have an ex-Cairo one that I got during the revaluation... so I was using my SYD one as an example, but in fairness, I should've more correctly used the ex-CAI one as that's more of a likely problematic situation (and I am, in fact, more likely to need to move the first segment to another date... although it seems like that's not going to work at this point).

OK - my confusion has been cleared up

Right at this point in time your wanting to change the first segment of an ex-Egypt itinerary is interesting, because:
  • changing the first segment triggers a reprice at today's fare
  • but currently there is no "today's fare"!! (at least according to ExpertFlyer)
  • so, IMHO, there should be no price increase (but I am certainly no expert in this matter:))

Pseudo Nim Dec 25, 2016 8:02 am


Originally Posted by pandaperth (Post 27660790)
OK - my confusion has been cleared up

Right at this point in time your wanting to change the first segment of an ex-Egypt itinerary is interesting, because:
  • changing the first segment triggers a reprice at today's fare
  • but currently there is no "today's fare"!! (at least according to ExpertFlyer)
  • so, IMHO, there should be no price increase (but I am certainly no expert in this matter:))

hah! Well - that's interesting. I wonder what would happen. How about i don't go try and break it and lose my ticket in the process :D

SFO_FT Dec 25, 2016 12:21 pm

If you make the change, then the segments reserved will be repriced. If the original fare type no longer exists (e.g., RTW fare in this case), then the reprice will be done as the sum of the individual flights. You won't like to hear the price!!


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