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-   -   The oneworld explorer ticket FAQs (https://www.flyertalk.com/forum/oneworld/338667-oneworld-explorer-ticket-faqs.html)

danger Aug 14, 2016 6:34 am


Originally Posted by pandaperth (Post 27061471)
The trains in Morocco are good. I was there in January
  • flew in to CMN from DOH
  • and immediately took the train to Marrakech (which involved changing trains at a suburban station between the CMN airport and the city)
  • then later took the train to Fes (via Casablanca)
  • then back to Casablanca for my final night (dined at Rick's Café - highly recommended)
  • next morning train to the airport and off to Doha

That strikes me as being a fairly good template for how I may go about things. Thank you.


Originally Posted by Dr. HFH (Post 27062028)
If you have the opportunity, spend a few days at The Mamounia. It's a spectacular hotel, won Best Urban Hotel in the world a couple of years ago from Conde Nast Traveler. Churchill used to winter there after he retired. If it's unoccupied, they may be willing to take you around the Churchill Suite.

Wow. Super impressive. My dates the rates are AUD700+ which is, well, limiting. But I'll keep an eye on it. Thank you.

ajnaro Aug 14, 2016 6:38 am


Originally Posted by pandaperth (Post 27061413)

Me again:)

This rule has been around for at least four years (looking back through my incomplete set of old rule sheets it was there in a 2012 rule sheet).

So to summarise the rule:

IF the fare has increased and prior to departure you wish to:
- do anything at all to the first segment (even just a date/time/carrier change)
and/or
- change any of the ticketed points
THEN you must pay the fare increase

After you have flown that first segment then you will not have to pay the fare increase no matter what changes you want to make
And of course if the fare has not increased then you have no problems at all:)

Once, when the fare had increased, and before flying the first segment, I was able to change the routing of the second and a few later segments paying only $125 plus taxes. Is that in accord with the rules, or was I just lucky?

pandaperth Aug 14, 2016 9:08 am


Originally Posted by ajnaro (Post 27062084)
Once, when the fare had increased, and before flying the first segment, I was able to change the routing of the second and a few later segments paying only $125 plus taxes. Is that in accord with the rules, or was I just lucky?

Not since 2012 at least. Earlier it was allowed and in fact you could even change the first segment (I have a 2008 rule sheet that allowed that)
But as danger reported just today up thread it does seem that sometimes you can get away with that even now.

thois Aug 19, 2016 9:16 am

Is name changes allowed with xONEx tickets? Of course, before using 1st coupon. The rule sheet mentions name changes only under group travel, I'm wondering about individual booking. And would there be recalculation of fare if it's allowed?

christep Aug 19, 2016 10:02 am

A name change on any individual ticket is always a reissue. And a reissue means repricing.

Calchas Aug 19, 2016 11:22 am


Originally Posted by christep (Post 27088687)
A name change on any individual ticket is always a reissue. And a reissue means repricing.

It would be an exchange, not a reissue.

The xONEx tickets allow the route after the first flight to be changed without repricing. That too would be a reissue or an exchange.

I do not deny the accuracy of your conclusion (of which I have no knowledge) but a reissue/exchange is not always a reprice.

pbd456 Aug 20, 2016 7:21 am

supposed to fly dfw anc in a class on a done4 yesterday. planned to spend 25 hours in anc to do a day trip. flight was cancelled and rebooked today on the same day in Y with 1 hour at anc. nothing can be done. being tortured. dont even.get MCE..

Calchas Aug 20, 2016 7:27 am


Originally Posted by pbd456 (Post 27092489)
supposed to fly dfw anc in a class on a done4 yesterday. planned to spend 25 hours in anc to do a day trip. flight was cancelled and rebooked today on the same day in Y with 1 hour at anc. nothing can be done. being tortured. dont even.get MCE..

Forgive me, but why not cancel the segments and go somewhere else?

I don't know what sort of miles or points you get for twice DFW-ANC in Y but life is too short to spend it in Y.

pbd456 Aug 20, 2016 7:49 am


Originally Posted by Calchas (Post 27092507)
Forgive me, but why not cancel the segments and go somewhere else?

I don't know what sort of miles or points you get for twice DFW-ANC in Y but life is too short to spend it in Y.

cx said i need to pay for rerouting, will call aa rtw when it opens.

Calchas Aug 20, 2016 8:07 am


Originally Posted by pbd456 (Post 27092565)
cx said i need to pay for rerouting, will call aa rtw when it opens.

Also worth saying that staff at the airport have much wider authority to amend your route than a call centre, including ignoring fare rules or other restrictions. They may be willing to endorse you onto AS.

pbd456 Aug 20, 2016 8:23 am


Originally Posted by Calchas (Post 27092621)
Also worth saying that staff at the airport have much wider authority to amend your route than a call centre, including ignoring fare rules or other restrictions. They may be willing to endorse you onto AS.

there is no space to.anc from any airlines except sy.

aa rtw desk says they can remove the.2.sectors without fee, but i will need to.pay 125 for route change to.add.it back

anabolism Aug 21, 2016 2:05 pm


Originally Posted by christep (Post 27088687)
A name change on any individual ticket is always a reissue. And a reissue means repricing.

In my own experience over several decades, ticket reissues and fare repricing are two different things. Tickets need to be reissued for all sorts of reasons. In some cases (e.g., involuntary changes), the new ticket is an even exchange for the previous ticket. In other cases (e.g., voluntary changes), the new ticket must have the taxes and carrier-imposed fees recalculated, so there may be some add/collect or refund, but the base fare remains unchanged. Per the fare rules, if you change the first flight, or voluntarily change the route after flying the first flight, you pay $125 plus or minus any difference in taxes and carrier-imposed fees, but the base fare remains unchanged.

anabolism Aug 21, 2016 2:06 pm


Originally Posted by pbd456 (Post 27092489)
supposed to fly dfw anc in a class on a done4 yesterday. planned to spend 25 hours in anc to do a day trip. flight was cancelled and rebooked today on the same day in Y with 1 hour at anc. nothing can be done. being tortured. dont even.get MCE..

Since DONEx allow free date/time/carrier changes, why not change the DFW-ANC and subsequent flights on a later date?

Himeno Aug 22, 2016 2:34 am


Originally Posted by anabolism (Post 27098131)
Since DONEx allow free date/time/carrier changes, why not change the DFW-ANC and subsequent flights on a later date?

The problem with that is the AA flights to ANC are seasonal, running for 7-12 weeks over summer.

anabolism Aug 22, 2016 11:05 am


Originally Posted by Himeno (Post 27100186)
The problem with that is the AA flights to ANC are seasonal, running for 7-12 weeks over summer.

Was the poster scheduled for the last flights of the year, then? I could see how that would be a problem. If it was me, I wouldn't fly that distance in Y. Either reschedule or reroute.

pbd456 Aug 22, 2016 9:00 pm


Originally Posted by anabolism (Post 27102232)
Was the poster scheduled for the last flights of the year, then? I could see how that would be a problem. If it was me, I wouldn't fly that distance in Y. Either reschedule or reroute.

A space did come up a few hours before the flight.

did DFW ANC DFW with 1 hour turn...
I had to fly to BOS after DFW.

CX RTW said that I need to pay a routing change fee since AA did rebook me on DFW ANC the next day.

AA RTW said they could drop DFW ANC DFW for me at no cost, but I would need to pay a routing change fee to add back the segment. As my remaining ticket is DFW BOS LAX DOH BCN DOH OSL DOH DUR.

any rerouting would be complicated since the married segment logic by QR, and the low YQ that is currently in the ticket, together with the limited number of direct flight from BOS. It seems the best to fly the same day turn and credit the flight to JL and be done. After all, I have been to ANC 9 times. The main reason to go to ANC is that I had expected the revenue based earning wont start until Oct 1, and I was hoping to pick up 12000 miles per segment on DFW ANC DFW.

Dr. HFH Aug 23, 2016 11:42 am


Originally Posted by pbd456 (Post 27105072)
The main reason to go to ANC is that I had expected the revenue based earning wont start until Oct 1, and I was hoping to pick up 12000 miles per segment on DFW ANC DFW.

Exactly what I had been planning to do until I found no space in the right buckets on the DFW/ANC/DFW flights (and with the AAdvantage program earning change, I've switched to QRPC).

danger Sep 1, 2016 7:10 am

A member on Australian Frequent Flyer has posted some good news for those poor souls who purchase their Explorer fares (among others) from Qantas ex-Australia.

Qantas is abolishing the YQ on tickets issued from 1 September.

http://www.qantas.com/agents/dyn/qf/info/201609/0901

pandaperth Sep 1, 2016 8:08 am


Originally Posted by danger (Post 27150504)
A member on Australian Frequent Flyer has posted some good news for those poor souls who purchase their Explorer fares (among others) from Qantas ex-Australia.

Qantas is abolishing the YQ on tickets issued from 1 September.

http://www.qantas.com/agents/dyn/qf/info/201609/0901

It's being discusssed here on FT - in the Qantas Forum http://www.flyertalk.com/forum/qanta...rld-fares.html

Kiwi Flyer Sep 2, 2016 10:01 pm


Originally Posted by danger (Post 27150504)
A member on Australian Frequent Flyer has posted some good news for those poor souls who purchase their Explorer fares (among others) from Qantas ex-Australia.

Qantas is abolishing the YQ on tickets issued from 1 September.

http://www.qantas.com/agents/dyn/qf/info/201609/0901

Only ex-Australia. Not ex-NZ or ex- anywhere else.

danger Sep 2, 2016 11:30 pm


Originally Posted by Kiwi Flyer (Post 27158847)
Only ex-Australia. Not ex-NZ or ex- anywhere else.


Originally Posted by danger (Post 27150504)
A member on Australian Frequent Flyer has posted some good news for those poor souls who purchase their Explorer fares (among others) from Qantas ex-Australia.

Qantas is abolishing the YQ on tickets issued from 1 September.

http://www.qantas.com/agents/dyn/qf/info/201609/0901


OWRTW Sep 7, 2016 10:12 pm

Not sure if this has been discussed previously.

Has anyone had any luck booking segments in A class with QR when flying Middle East segments. More specifically, trying to use the online tool to book a CAI-DOH segment and its forcing me into economy.

Fare rules state that QR flights in the ME with no D class can be booked as A class. If I make the reservation over the phone will they allow me to book A class?

Thank you!

Kiwi Flyer Sep 8, 2016 4:20 am

Welcome to Flyer Talk OWRTW :)

That is a known bug with the online tool. You'll need to book directly with an airline or through a travel agent to get A class on QR middle east flights on a business class RTW.

OWRTW Sep 8, 2016 9:14 am

Thank you for the welcome and clarifying this issue Kiwi Flyer! :)


Originally Posted by Kiwi Flyer (Post 27181996)
Welcome to Flyer Talk OWRTW :)

That is a known bug with the online tool. You'll need to book directly with an airline or through a travel agent to get A class on QR middle east flights on a business class RTW.


skunker Sep 8, 2016 12:13 pm

This should no longer be a bug. I emailed oneworld about this exact thing years ago when QR joined oneworld and they did fix it.

Have you tried checking different dates?

Calchas Sep 8, 2016 5:00 pm


Originally Posted by OWRTW (Post 27181134)
Not sure if this has been discussed previously.

Has anyone had any luck booking segments in A class with QR when flying Middle East segments. More specifically, trying to use the online tool to book a CAI-DOH segment and its forcing me into economy.

Fare rules state that QR flights in the ME with no D class can be booked as A class. If I make the reservation over the phone will they allow me to book A class?

Thank you!

Are you sure the flights have availability in A?

QR seems to be restricting the A bucket quite tightly of late.

OWRTW Sep 9, 2016 12:04 am

Tried to change the dates but no luck in finding availability in A. I also tried to look for availability in A between DOH-DXB and couldn't find any on the 18 flights they run per day.


Originally Posted by skunker (Post 27183945)
This should no longer be a bug. I emailed oneworld about this exact thing years ago when QR joined oneworld and they did fix it.

Have you tried checking different dates?


OWRTW Sep 9, 2016 12:10 am


Originally Posted by Calchas (Post 27185235)
Are you sure the flights have availability in A?

QR seems to be restricting the A bucket quite tightly of late.

Do you mean restricting the A bucket to RTW tickets?

The majority of flights between DOH-CAI only have A as their premium cabin. The same goes for DOH-DXB.

Calchas Sep 9, 2016 4:44 am


Originally Posted by OWRTW (Post 27186490)
Do you mean restricting the A bucket to RTW tickets?

I mean QR often limits availability in the Alpha ("A") bucket. QR uses the A bucket internally for discount first class fares, and so QR tends to keep the numbers in it tightly capped.

For instance, the availability for Friday two weeks for now is [as seen from an office in London],
Code:

                                                                    Frequency
Flight        Stops  Depart            Arrive            Aircraft  Reliability    Available Classes

QR 1306      0      CAI                DOH                320      F              F4 P2 A1 YL BL HL KL ML LC VC SC NC QC TC OC WC
                    23/09/16 1:10      23/09/16 5:25                94% / 10m

0 Connections
QR 1304      0      CAI                DOH                332      F              F4 PL AL YL BL HL KL ML LC VC SC NC QC TC OC WC
                    23/09/16 13:00    23/09/16 17:15              56% / 28m

0 Connections
QR 1302      0      CAI                DOH                77W      Daily          F6 P2 AL YL BL HL KL ML LC VC SC NC QC TC OC WC
                    23/09/16 19:10    23/09/16 23:25              75% / 19m

For QR 1304 and QR 1302, we have AL, meaning alpha class is full but open to wait listing.

(There is no mechanism to restrict what kind of fare uses the bucket, except by modifying the fare rules. The fact that the AONE* products use the same bucket as discount first class fares is unfortunate.)


Originally Posted by OWRTW (Post 27186490)
The majority of flights between DOH-CAI only have A as their premium cabin. The same goes for DOH-DXB.

We agree that QR renames its premium cabin as "first class" on some regional middle east routes. QR also uses Foxtrot ("F") and Papa ("P") classes as a first class buckets on these (and other) routes. Fares that book into F or P are usually more expensive than fares that only permit booking into A.

The AONE* fares do not allow booking into F or P on QR. On QR, only A, D, L or Y may be used (in that order of preference).

Code:

>$LB3                                                         
003 CAICAI 09SEP16 QR GBP 7597.00 AONE4    STAY---/12MBK-A   
FARE CLS  EXPLANATION                            BOOK CODES   
--------  ----------------------                ----------   
AONE4    FIRST CLASS AROUND THE WORLD FARES        A         
AONE4    APPLIES FOR ROUND TRIP FARES                       
                                                             
 BOOKING CODE EXCEPTIONS                                     
  VIA QR  A    REQUIRED      WHEN AVAILABLE                 
  VIA QR  D    REQUIRED      WHEN AVAILABLE                 
  VIA QR  L    REQUIRED      WHEN AVAILABLE                 
  VIA QR  Y    REQUIRED

If A on a middle east regional flight is full, and there is no D class, then you will be offered L or Y class instead.

jrobin Sep 9, 2016 7:52 am

Can Oneworld Explorer Fare start in Russia (Asia)?
 
I am trying to purchase an LONE3 or LONE4 starting in VVO with an internal S7 flight.
However, a UK travel agent I have previously used to book Oneworld Explorer fares before says
"The Oneworld Explorer fare is offered from Asia, but not every city or country. In this case, Russia doesn’t offer one."

However, I can get a quote for a fare on Expertflyer VVO-VVO.

Does anyone have any comments or suggestions?

Thanks

christep Sep 9, 2016 8:04 am

Find a better travel agent!

jrobin Sep 9, 2016 8:20 am

Any suggestions? I have been using a UK travel agent which does a lot of RTW bookings.
PM me if you wish.

christep Sep 9, 2016 8:36 am

Actually, user Leo123 recently reported here a very good experience booking direct with S7 - this post contains the contact details.

pandaperth Sep 9, 2016 8:41 am


Originally Posted by jrobin (Post 27187689)
Any suggestions? I have been using a UK travel agent which does a lot of RTW bookings.
PM me if you wish.

Have you tried using the online booking tool?

If your proposed itinerary has BA or AA segments, then you should be able to phone the airline to purchase the ticket

jrobin Sep 9, 2016 8:49 am

Can Oneworld Explorer end with an overland segment?
 
Thanks for your helpful suggestions.
A related question for planning this trip:
Can Oneworld Explorer end with an overland segment from where I really intend to finish to where I started?
If so, are there any rules about it (e.g. overland segment must be in the same continent)?
Thanks

pandaperth Sep 9, 2016 10:15 am


Originally Posted by jrobin (Post 27187824)
Thanks for your helpful suggestions.
A related question for planning this trip:
Can Oneworld Explorer end with an overland segment from where I really intend to finish to where I started?
If so, are there any rules about it (e.g. overland segment must be in the same continent)?
Thanks

As long as your Origin-Destination surface complies with this rule, then yes it is allowed:

4(c) Travel may originate at any point for which fares are published and must terminate at the same point, except that origin-destination surface segments are permitted as follows
(a) within the country of origin
(b) within the Middle East
(c) between the United States and Canada
(d) between HKG and China
(e) between Malaysia and SIN
(f) within Africa
(g) between Maldives & Sri Lanka/India
Note also that this segment does NOT count as one of the maximum 16 segments allowed.

Calchas Sep 9, 2016 11:59 am


Originally Posted by jrobin (Post 27187551)
I am trying to purchase an LONE3 or LONE4 starting in VVO with an internal S7 flight.
However, a UK travel agent I have previously used to book Oneworld Explorer fares before says
"The Oneworld Explorer fare is offered from Asia, but not every city or country. In this case, Russia doesn’t offer one."
Thanks

That's total nonsense.


Originally Posted by christep (Post 27187622)
Find a better travel agent!

+1


Originally Posted by jrobin (Post 27187824)
Thanks for your helpful suggestions.
A related question for planning this trip:
Can Oneworld Explorer end with an overland segment from where I really intend to finish to where I started?
If so, are there any rules about it (e.g. overland segment must be in the same continent)?
Thanks

Technically, you cannot end (or start) an air ticket with a surface sector; it's not something that makes any sense. But the fare rules in this case allow the final city to be different from the start city.

Code:

C.TRAVEL MAY ORIGINATE AT ANY POINT FOR WHICH
            FARES ARE PUBLISHED AND MUST TERMINATE AT THE
            SAME POINT EXCEPT THAT ORIGIN - DESTINATION
            SURFACE SEGMENTS ARE PERMITTED AS FOLLOW -
                    A-  WITHIN COUNTRY OF ORIGIN
                    B - WITHIN AFRICA
                    C - BETWEEN MALDIVES AND SRILANKA/INDIA

NB, I am pretty sure this used to allow BETWEEN UNITED STATES/CANADA explicitly?

EDIT: looking at the historical rules last November, they allowed
Code:

          C. TRAVEL MAY ORIGINATE AT ANY POINT FOR WHICH
            FARE ARE PUBLISHED AND MUST TERMINATE AT THE
            SAME POINT EXCEPT THAT ORIGIN - DESTINATION
            SURFACE SEGMENTS ARE PERMITTED AS FOLLOW -
                    A- WITHIN THE COUNTRY OF ORIGIN
                    B- WITHIN THE MIDDLE EAST
                    C- BETWEEN THE UNITED STATE AND CANADA
                    D- BETWEEN HKG AND CHINA
                    E- BETWEEN MALAYSIA AND SINGAPORE
                    F- WITHIN AFRICA
                    G- BETWEEN MALDIVES AND SRILANKA/INDIA

EDIT 2: Please regard the rules A-G as the current rules in effect.

pandaperth Sep 9, 2016 12:09 pm


Originally Posted by Calchas (Post 27188676)
... But the fare rules in this case allow the final city to be different from the start city.

Code:

C.TRAVEL MAY ORIGINATE AT ANY POINT FOR WHICH
            FARES ARE PUBLISHED AND MUST TERMINATE AT THE
            SAME POINT EXCEPT THAT ORIGIN - DESTINATION
            SURFACE SEGMENTS ARE PERMITTED AS FOLLOW -
                    A-  WITHIN COUNTRY OF ORIGIN
                    B - WITHIN AFRICA
                    C - BETWEEN MALDIVES AND SRILANKA/INDIA

NB, I am pretty sure this used to allow BETWEEN UNITED STATES/CANADA explicitly?

...

Where do you look up the fare rules Calchas?

The pdf document on the oneworld.com web site has exceptions (a) to (g); as do the fare rules listed in ExpertFlyer.

Calchas Sep 9, 2016 1:19 pm


Originally Posted by pandaperth (Post 27188714)
Where do you look up the fare rules Calchas?

The pdf document on the oneworld.com web site has exceptions (a) to (g); as do the fare rules listed in ExpertFlyer.

I searched for CAI-CAI BA AONE6 on ExpertFlyer. The first was ticketing today and the second was ticketing 01 NOV 2016. In both cases ticketing at LON.

Maybe they now vary those rules a little by origin city. But then why include the India/Sri Lanka exception?

pandaperth Sep 10, 2016 2:01 am


Originally Posted by Calchas (Post 27189027)
I searched for CAI-CAI BA AONE6 on ExpertFlyer. The first was ticketing today and the second was ticketing 01 NOV 2016. In both cases ticketing at LON.

Maybe they now vary those rules a little by origin city. But then why include the India/Sri Lanka exception?

Thanks for explaining Calchas

However, I tried reproducing your result - and couldn't:confused:
I would be very, very surprised if the fare rules differed based on origin city, or on any other criterion. I understand Oneworld is working on automating updates to the fare rules for all airlines in the alliance, which to me implies only one version for all.


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