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[. It matters for EQM accrual to AAdvantage 2 EQM/mi on AA vs 1.5 on CX.[/QUOTE]
Yes, but using the AA code will likely result in fewer eqd than using the cx code. Do eqm matter more to you than eqd? Curious because most flyers would think eqd more difficult/valuable to earn than eqm. But I may be missing something in this generalization. Could you please explain your preference for eqm? |
Originally Posted by skipaway
(Post 27035459)
Thanks for verifying, Calchas. According to EF (which, I have found, is not always right :)) there is still D availability. Agent didn't even look, just pulled up my PNR and said an airline can't book a "third party" code share. If I read the rules correctly, the change would get me about 4000 more EQM. Will definitely try again. Is there a "best number" to call for BA RTW? I had been skyping to JNB as ticket was originally issued ex CPT, but US # has been willing to make some changes and I've dealt with them successfully 2-3 times, always with transfer to another agent though.
btw, please get back to us how RDM is posted on AA flight! |
Originally Posted by skipaway
(Post 27034569)
I just called BA, who issued my DONE4, and asked them to change my flight from JFK to HKG, CX 831, to AA 8924 (the latter being the code share number for flight 831) I will be taking this flight after having flown SFO-JFK on AA, so my previous flight is AA. He said it can't be done. Any advice? Should I have fed the code share number to the agent when I booked? (The oneworld booking tool, of course, does not list code shares.) Will AA do it? I understand if another airline touches the ticket, they have to reissue the whole thing, so I doubt they'll be enthusiastic even if able. It matters for EQM accrual to AAdvantage 2 EQM/mi on AA vs 1.5 on CX.
Last year I phoned BA in Brasil to change two flights on my BA-issued ex-CPT DONE5 from the operating carriers' flight number to the AA codeshares (operating carriers were JJ and JL). The agent did ask why - the reason was to get my required four AA marketed segment for status qualification. |
Based on the new rules for AA I want all my codes to be AY. That's the sweet spot!
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Originally Posted by rens
(Post 27035620)
using the AA code will likely result in fewer eqd than using the cx code. Do eqm matter more to you than eqd? Curious because most flyers would think eqd more difficult/valuable to earn than eqm. But I may be missing something in this generalization. Could you please explain your preference for eqm?
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Originally Posted by zoombee
(Post 27035024)
I'd say no harm in calling AA and asking if they've do the change for you. Given you're switching a flight to them and it sounds like you are going over an ocean with them they may well be up for it without a charge as there's no re-routing.
Originally Posted by rens
(Post 27035620)
Yes, but using the AA code will likely result in fewer eqd than using the cx code.
[QUOTE=pbd456;27036031 btw, please get back to us how RDM is posted on AA flight![/QUOTE] Will do. I guess it depends if they dig further than PNRs. I had a separate one for all my NA flights (all on AA). I presume same ticket number though.
Originally Posted by pandaperth
(Post 27036165)
Definitely call back
Last year I phoned BA in Brasil to change two flights on my BA-issued ex-CPT DONE5 from the operating carriers' flight number to the AA codeshares (operating carriers were JJ and JL). The agent did ask why - the reason was to get my required four AA marketed segment for status qualification. Thanks, will update. |
Originally Posted by skipaway
(Post 27035459)
Thanks for verifying, Calchas. According to EF (which, I have found, is not always right :)) there is still D availability. Agent didn't even look, just pulled up my PNR and said an airline can't book a "third party" code share. If I read the rules correctly, the change would get me about 4000 more EQM. Will definitely try again. Is there a "best number" to call for BA RTW? I had been skyping to JNB as ticket was originally issued ex CPT, but US # has been willing to make some changes and I've dealt with them successfully 2-3 times, always with transfer to another agent though.
I have no idea what BA are talking about. There was a rumour on the BA forum that telephone sales were told to stop booking AA codeshares, but my contact at BA sales did not know anything of it. (Unfortunately he cannot do RTW products or I suspect he'd be very popular here.) So the more likely option is that they don't know how to do it and are making up a rule. |
Originally Posted by Calchas
(Post 27037919)
There was a rumour on the BA forum that telephone sales were told to stop booking AA codeshares, but my contact at BA sales did not know anything of it
I wonder if that agent heard something along those lines and mis-applied it here? It really shouldn't matter (to BA) whether the flight is booked as CX or AA... |
Originally Posted by JAXBA
(Post 27038861)
That rumour....I think the rumour was something along the lines of 'if there's a BA flight number, book it - avoid booking another airline's code, especially if the flight is operated by BA' or something like that.... |
BA RTW agents aren't likely to know which flights would earn more Avios though, they're not necessarily Executive Club trained, but as far as I understand it, BA are paid by CX or JL to issue the Avios. If that's the way it works, BA would have earned more from JL than they would have from CX...
Still odd that BA RTW agents are preferring to book prime flights over codeshares, even on flights that don't have a BA code. |
Originally Posted by JAXBA
(Post 27039508)
Still odd that BA RTW agents are preferring to book prime flights over codeshares, even on flights that don't have a BA code.
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Originally Posted by Himeno
(Post 27042315)
Maybe that's why the online booking tool refuses to show codeshares.
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I'm trying to educate myself a little more.
First, the rules define Europe/Middle-East/Africa as a continent. Why, then, does something like CPT/JNB/MPM-DOH count as one of the intercontinental departure and arrival? Second, also in rule 3, it states: The continent of Europe-Middle East consists of 2 zones: What is the significance of "zones"? The word doesn't appear to be used anywhere else in the rules.* Europe (including Algeria, Morocco, Russia west of the Urals & Tunisia) * Middle East (including Egypt, Libya and Sudan) |
First, yes.
Second, there are limitations on the rules on routing and backtracking between Europe (and specifically the UK) and the Middle East. |
Originally Posted by danger
(Post 27052362)
I'm trying to educate myself a little more.
First, the rules define Europe/Middle-East/Africa as a continent. No the rules do not have that definition. What the rules say is: Continents are defined as:
4(b) Travel must be in a continuous forward direction between TC1 - TC2 - TC3. Why, then, does something like CPT/JNB/MPM-DOH count as one of the intercontinental departure and arrival? Because they are flights between the continent of Africa and the continent of Europe/Middle East Second, also in rule 3, it states: The continent of Europe-Middle East consists of 2 zones: What is the significance of "zones"? The word doesn't appear to be used anywhere else in the rules.
* Europe (including Algeria, Morocco, Russia west of the Urals & Tunisia) * Middle East (including Egypt, Libya and Sudan) While the word "zone" does not appear anywhere else in the rules, the word 'Europe" does (as opposed to the words "Europe/Middle East"). This is in rule 4(e) and is in regards to allowed backtracks to continents. The rule isThe words "If travel to/from Europe in both directions, itinerary may not include Mauritius/South Africa" (are taken to) mean if your flight FROM Africa is direct to a country in the Europe zone and your flight TO Africa is also direct from a country in the Europe zone then you cannot have either South Africa or Mauritius in your itinerary. Lesson ends;)I say "are taken to mean", because AFAIK no one here on FlyerTalk has reported having such an itinerary and so we cannot be sure how a ticketing airline will interpret the rule. I have been saying since April that the rule is overcomplicated (though less complicated than its predecessor) and the rule should simply state: |
Originally Posted by pandaperth
(Post 27052713)
Your lesson begins here:) . . .
Lesson ends;) Much clearer (for the time being). I have enrolled permanently in your class so look forward to future lessons with graciousness. |
Originally Posted by pandaperth
(Post 27052713)
Your lesson begins here:)
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Originally Posted by Calchas
(Post 27053112)
Maybe you could offer lessons to the QR RTW desk? :D
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Originally Posted by Calchas
(Post 27053112)
Maybe you could offer lessons to the QR RTW desk? :D
I could spend ~5hrs with them when I transit through DOH on 16 Sept - though it's from 1:00am to 6:00am so I don't think they'd accept:) |
Originally Posted by pbd456
(Post 27053130)
i think many offices are willing to price if you go in person.
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Originally Posted by pandaperth
(Post 27053168)
The problem with QR is that its RTW desk does not now the Oneworld Explorer rules - they need to be educated:)
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Originally Posted by pbd456
(Post 27053220)
dont go to rtw desk, go to a regular office. i went to hkg officr and they were willing to price a rtw ticket for me. after all, the ticket office is supposed to sell tickets.
Was the pricing correct? Did they not dispute your itinerary with you? If not, then you must have had a very simple itinerary! How do you know the HKG office didn't get QR's RTW desk involved? I wrote about my experience with QR's South African office last year in this post - http://www.flyertalk.com/forum/24224478-post1.html Others have reported similar problems with QR. It is not a trivial exercise validating and pricing up a Oneworld Explorer, ordinary front-line ticketing agents do not see them too often and so a number of airlines have specialist RTW desks to handle them. |
no. i didnt set up with qr. but i did 7 tickets with cx by just walking into the office. the shortest one was 5 segments and was done in 30 minutes.
my 16 segments was done in 4 hours. hk has a strong culture of customer service and i dont doubt if they can sell a qatar filed fare. it may take some time but it can be done, i believe. qr hkg office said they would do it. |
Originally Posted by pbd456
(Post 27053397)
no. i didnt set up with qr. but i did 7 tickets with cx by just walking into the office. the shortest one was 5 segments and was done in 30 minutes.
my 16 segments was done in 4 hours. hk has a strong culture of customer service and i dont doubt if they can sell a qatar filed fare. it may take some time but it can be done, i believe. and I was talking about purchasing from QR:rolleyes: As to your comment " i dont doubt if they can sell a qatar filed fare", CX would have no need to - CX has its own Oneworld Explorer fares filed for all the starting points in southern Africa. |
Originally Posted by pandaperth
(Post 27053418)
So you have bought tickets from CX in HKG
and I was talking about purchasing from QR:rolleyes: As to your comment " i dont doubt if they can sell a qatar filed fare", CX would have no need to - CX has its own Oneworld Explorer fares filed for all the starting points in southern Africa. |
the funny thing at qr office in hk is that when i said mpm. she asked me if that is maputo.. (from the customer service representative). they have sold oneworld product previously in the office..and she says they can sell oneworld explorer fare.
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Originally Posted by pbd456
(Post 27053424)
i went to qr office in hk and they say they would do it.
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Originally Posted by Calchas
(Post 27053447)
My understanding is that QR's ticket office in HKG is staffed by employees of Hong Kong Aviation Ground Services Limited, not by QR's own employees.
i went to the qatar office in central. went there once before dealing with the mistake routing j from a few years ago. for all i know, they work for qatar, and she told me the staff in the back officr can do the tax calculation for one world explorer fare. |
Originally Posted by pbd456
(Post 27053464)
airport or hk office in queens elizabeth road, central?
I don't know about the in town office. |
Originally Posted by Calchas
(Post 27053470)
At the airport, I think all QR staff are contractors provided by HKAGS except the QR Station Manager (but I could be wrong).
I don't know about the in town office. |
if qatar cant sell a qatar filed fare in hk, some newspapers will probably
write an article about it as the newspapers need to write stories. the CX town office will sell anything. i told the CX office that someone at the CX RTW desk said they wont do it because the first sector or first long haul is not CX. their reply *really?* to the CX (and QR), they are obligated to sell anything they filed to avoid negative publicity. none of the 7 tickets that i bought from cx involved cx rtw desk. i have no experience with qr but i personally dont doubt they can do this. |
Interesting info about CX in town office capabilities. I wonder if they would redo my 4 segment ex-JNB ticket that I bought last May/June? There is a segment LAX-HKG on CX. I have not read anything good about LATAM's processing of RTW tickets, though they are the original issuer. I would not change the 1st segment, JNB-GRU of course.
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Originally Posted by headinclouds
(Post 27053820)
Interesting info about CX in town office capabilities. I wonder if they would redo my 4 segment ex-JNB ticket that I bought last May/June? There is a segment LAX-HKG on CX. I have not read anything good about LATAM's processing of RTW tickets, though they are the original issuer. I would not change the 1st segment, JNB-GRU of course.
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It was my understanding that changes to ticketed points can be made after ticketing for USD125 and that there is no fare reassessment unless the first sector changes. However, rule 16(a)(1)(b) says:
Changes to ticketed points are permitted at a charge of USD125.00 per transaction. If the fare level has increased since ticket issuance, the difference between the old and new fare will also be charged. If the fare level has decreased since ticket issuance, no refund will apply. Is my understanding wrong such that ticketed point changes prior to the first departure, whether the first sector or other sectors, requires a reassessment of the fare? |
Originally Posted by danger
(Post 27061352)
It was my understanding that changes to ticketed points can be made after ticketing for USD125 and that there is no fare reassessment unless the first sector changes. However, rule 16(a)(1)(b) says:
Changes to ticketed points are permitted at a charge of USD125.00 per transaction. If the fare level has increased since ticket issuance, the difference between the old and new fare will also be charged. If the fare level has decreased since ticket issuance, no refund will apply. Is my understanding wrong such that ticketed point changes prior to the first departure, whether the first sector or other sectors, requires a reassessment of the fare?Me again:) This rule has been around for at least four years (looking back through my incomplete set of old rule sheets it was there in a 2012 rule sheet). So to summarise the rule: IF the fare has increased and prior to departure you wish to: - do anything at all to the first segment (even just a date/time/carrier change) and/or - change any of the ticketed points THEN you must pay the fare increase After you have flown that first segment then you will not have to pay the fare increase no matter what changes you want to make And of course if the fare has not increased then you have no problems at all:) |
Originally Posted by pandaperth
(Post 27061413)
Me again:) This rule has been around for at least four years (looking back through my incomplete set of old rule sheets it was there in a 2012 rule sheet). So to summarise the rule: IF the fare has increased and prior to departure you wish to: - do anything at all to the first segment (even just a date/time/carrier change) and/or - change any of the ticketed points THEN you must pay the fare increase After you have flown that first segment then you will not have to pay the fare increase no matter what changes you want to make And of course if the fare has not increased then you have no problems at all:) However, I think I've managed to dodge the bullet with QF and they put my DOH-CMN-DOH sectors into my existing DONE5 without re-assessing the fare (at least they only took my CC details for the additional taxes and made no mention of a fare increase; I'm just waiting on the new ticket). Unfortunately there was no inventory MPM-xDOH-CMN so I have to have 36 hours in DOH. |
Originally Posted by danger
(Post 27061419)
Bugger. My understanding was wrong.
However, I think I've managed to dodge the bullet with QF and they put my DOH-CMN-DOH sectors into my existing DONE5 without re-assessing the fare (at least they only took my CC details for the additional taxes and made no mention of a fare increase; I'm just waiting on the new ticket). Unfortunately there was no inventory MPM-xDOH-CMN so I have to have 36 hours in DOH. Edited to add: With regard to your MPM-xDOH-CMN availability, QR really does have some weird availabilities on married segments. (Last year I wanted to fly CMN-xDOH-OSL - no could do, had to stopover in DOH. But to AMS, CPH, TXL no problem) |
Originally Posted by pandaperth
(Post 27061433)
Do you actually want to go to Casablanca? I ask because QR has recently commenced DOH-RAK services (Marrakech), a much more pleasant place than Casablanca IMHO. Maybe too late to change now of course...
Originally Posted by pandaperth
(Post 27061433)
Edited to add:
With regard to your MPM-xDOH-CMN availability, QR really does have some weird availabilities on married segments. (Last year I wanted to fly CMN-xDOH-OSL - no could do, had to stopover in DOH. But to AMS, CPH, TXL no problem) |
Originally Posted by danger
(Post 27061455)
Yes and no. I will go to Marrakech though too on the same trip. I'm thinking of taking the train which seems to only be about three hours and quite cheap. I, too, have heard Marrakech is nicer. I may only spend one night in Casablanca.
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Originally Posted by danger
(Post 27061455)
Yes and no. I will go to Marrakech though too on the same trip.
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