Originally Posted by NotJustDreaming (Post 36451774)

Earlier she said the RTW fares were kind of 'above her head'

Originally Posted by Dr. HFH (Post 36452037)

Are you certain that you spoke with the RTW desk 800-247-3247? I've been using it for years and have never run into an agent that didn't have a reasonably good understanding of the rules. Is it possible that you called during off-hours and the call was routed to a regular agent? (I have no idea if the RTW desk calls are sent to regular phone agents when the RTW desk is closed.)

Originally Posted by NotJustDreaming (Post 36451774)

Thanks for your reply ironmanjt
Much appreciated.

I called back and got the exact same agent. LOL

It's all worked out in the end.
I actually got a refund! (I don't know what kind of emoji to put here)

She tried to be helpful but was kind of talking nonsense (IMO) as she said she really did not know what was going on and was just reiterating notes from the fare department without context. She thought supervisor could explain better. Supervisor concluded it was an 'error fare'. "These tickets are pricing for way more than what you paid." Supervisor called fare department and said she was so happy she did because it has all worked for me and that I even get a refund. Earlier she said the RTW fares were kind of 'above her head'.

Based on what the original agent was quoting, I think maybe it was recorded overall as a 'voluntary change' (because of the date changes for subsequent flights) which resulted in reticketing and repricing. Hence the email. But then ticketing saw the RJ changes and went through and issued the ticket before I woke up. I dunno. I could see everything in order prior to phoning. Maybe I should not have.

In her closing, the supervisor said in her opinion this ticket should never have been issued because both over the water segments were not AA. (I've read this before).

Added later:
I imagine this is how people feel dealing with the QF agents after booking on the Oneworld site.
(I know I may have messed things up myself)

Originally Posted by izzik (Post 36452344)

I think you got lucky... suggest that you don't touch the ticket again for changes. Yes, there are rules but in case of error fares (in addition to the notion that it was never supposed to ticket w/o AA overwater), it's uncommon for the airline to side with you.

Originally Posted by izzik (Post 36452344)

I think you got lucky... suggest that you don't touch the ticket again for changes. Yes, there are rules but in case of error fares (in addition to the notion that it was never supposed to ticket w/o AA overwater), it's uncommon for the airline to side with you.

Originally Posted by izzik (Post 36452344)

I think you got lucky... suggest that you don't touch the ticket again for changes. Yes, there are rules but in case of error fares (in addition to the notion that it was never supposed to ticket w/o AA overwater), it's uncommon for the airline to side with you.

Originally Posted by zoombee (Post 36453478)

On my (first segment already flown) DONEx, I'm trying to change the date on a domestic AA flight (marketed and metal) to one which both expert flyer (D1, USA POS) and ITA matrix show D availability. I've called the AA RTW desk and both times they saw no availability.
I then went to aa.com to check a cash booking. The "details" pop-up on the "Your trip summary" says the booking I started would be in D.
Is this a known / common issue? Any advice beyond letting time pass and/or calling a 3rd/4th/... time?

Originally Posted by danger (Post 36453479)

I don't think it's correct to call these error fares, certainly not in the traditional sense. And the fact AA ticketed it apparently in contradiction to its own stated policy (one that isn't in the fare rules) also shouldn't be the passenger's concern or something it's penalised by.

Originally Posted by wandering_fred (Post 36454073)

AA on its USA flights with connections is being very picky on married segments. DEN-TUS is being painful to get good connections.
What are the flights for that day?
Married segments do not help wandering
Fred

Originally Posted by danger (Post 36453479)

I don't think it's correct to call these error fares, certainly not in the traditional sense. And the fact AA ticketed it apparently in contradiction to its own stated policy (one that isn't in the fare rules) also shouldn't be the passenger's concern or something it's penalised by.

Originally Posted by dvs7310 (Post 36454075)

Yeah, exactly. They were the same price in EGP ex-CAI for many years before this. There was no error, they were issued at the correct EGP price that had been standing prior to the EGP devaluation. But even at that, they're not significantly cheaper than ex-OSL and ex-TYO that are currently available. I think I saved $2000 on my ex-CAI vs. an ex-TYO, that's hardly something to call an error fare. Pre-devaluation the ex-CAI price in $ was similar to ex-OSL, both are / were highly susceptible to swings from YQ charges (ex-TYO is not). In my case it just so happened to be that I had a chance to build in a stopover in DOH so I didn't have much in terms of positioning for the CAI departure, but for many others, that $2000 savings may have been eroded away by positioning.

Originally Posted by zoombee (Post 36454134)

Thanks Fred. I think you've worked it out. The change would turn a stopover into a transit (I'm aware this may be treated as rerouting). Using expertflyer to look up D availability for the two segments married, I do indeed get D0. Hmm .... need to get my thinking cap on. I appreciate the help.

Originally Posted by wandering_fred (Post 36456564)

Compounded by a lack D class availability almost everywhere with AA domestic even when not connecting.

Originally Posted by Dr. HFH (Post 36452037)

Are you certain that you spoke with the RTW desk 800-247-3247? I've been using it for years and have never run into an agent that didn't have a reasonably good understanding of the rules. Is it possible that you called during off-hours and the call was routed to a regular agent? (I have no idea if the RTW desk calls are sent to regular phone agents when the RTW desk is closed.)