Crazy OneWolrd/Europe Rules and Difference Interpretations!!
#1
Original Poster




Join Date: Apr 2000
Location: HKG/SFO
Programs: CX GR; AA Life GLD, EXP; SPG Life GLD, PLT
Posts: 1,050
Crazy OneWolrd/Europe Rules and Difference Interpretations!!
This is just some encounter I have so far for my ticket, just to share how ridicious it is.
1. MAN-LHR/x-ACC-LHR/x-USA-ASIA-HKG-LHR/o-CAI/o-LHR/x-MAN
Result: Rate desk give me rate, but the AAgent on phone said it is invalid, type the note, said I cannot do CAI after LHR.
2. Call back to drop CAI, first agent ok. then 2nd agent to confirm to send to rate desk, come back: "Chana routing allow you to enter EUROPE twice, but not country of origin, so BASICALLY IF YOU START IN UK, YOU CANNOT DO GHANA, 100% NO WAY". ok!
3. Decided to start with Dubin, Route:
DUB-LHR/x-Acc-LHR/x-USA-Asis-HKG-LHR/o-CAI/o-LHR/x-Dub. The agent said it is fine, send to rate desk.
4. This time, instead of rating an invalid trip valid, it come up with a restriction HAVE NO RELATION TO OWE RULE!.
"The routing is invalid and cannot be ticketed since the pax enters a country in the Europe (i.e. UK) more than three times, this have no relation with the OWE rule but just a traffif restirction that this cannot be ticketed. If the pax cannot change routing, need to do separate ticket for some segments seperately (i.e. charge more)"
Hey AA and Oneworld!! What the h??? (first time using this word in any message board, pardon my bad language) is your rules and routing! and more seriously, how you TRAIN your staff!! someone say yes, some say no, some allow illegal rating and some (maybe) read the rule maybe too tight than it is reasonable!! (I receive two opposite reply for "is connection in lhr" considered as entering uk again", and other questions!)
So now.. I dropped my CAI stop for the ex-DUB routing, lets wait and see......
1. MAN-LHR/x-ACC-LHR/x-USA-ASIA-HKG-LHR/o-CAI/o-LHR/x-MAN
Result: Rate desk give me rate, but the AAgent on phone said it is invalid, type the note, said I cannot do CAI after LHR.
2. Call back to drop CAI, first agent ok. then 2nd agent to confirm to send to rate desk, come back: "Chana routing allow you to enter EUROPE twice, but not country of origin, so BASICALLY IF YOU START IN UK, YOU CANNOT DO GHANA, 100% NO WAY". ok!
3. Decided to start with Dubin, Route:
DUB-LHR/x-Acc-LHR/x-USA-Asis-HKG-LHR/o-CAI/o-LHR/x-Dub. The agent said it is fine, send to rate desk.
4. This time, instead of rating an invalid trip valid, it come up with a restriction HAVE NO RELATION TO OWE RULE!.
"The routing is invalid and cannot be ticketed since the pax enters a country in the Europe (i.e. UK) more than three times, this have no relation with the OWE rule but just a traffif restirction that this cannot be ticketed. If the pax cannot change routing, need to do separate ticket for some segments seperately (i.e. charge more)"
Hey AA and Oneworld!! What the h??? (first time using this word in any message board, pardon my bad language) is your rules and routing! and more seriously, how you TRAIN your staff!! someone say yes, some say no, some allow illegal rating and some (maybe) read the rule maybe too tight than it is reasonable!! (I receive two opposite reply for "is connection in lhr" considered as entering uk again", and other questions!)
So now.. I dropped my CAI stop for the ex-DUB routing, lets wait and see......
#2
FlyerTalk Evangelist



Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
Agents who book your ticket are not ticket/fare agents so their interpretations are not really valid.
They may just 'read the rules' but ultimately, the fare desk is the one who has the final word on itineries and routings.
Basically you are only allowed 2 stopovers and 4 sectors in Europe/Middle East.
You have more than that when you include ACC and CAI together.
[This message has been edited by Guy Betsy (edited 03-26-2003).]
They may just 'read the rules' but ultimately, the fare desk is the one who has the final word on itineries and routings.
Basically you are only allowed 2 stopovers and 4 sectors in Europe/Middle East.
You have more than that when you include ACC and CAI together.
[This message has been edited by Guy Betsy (edited 03-26-2003).]
#3
Join Date: Nov 2002
Location: Japan
Programs: NH Diamond, JL JGC Diamond, BA Gold Guest List(Gold for life), CX Diamond
Posts: 1,580
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by HK-UMICH:
1. MAN-LHR/x-ACC-LHR/x-USA-ASIA-HKG-LHR/o-CAI/o-LHR/x-MAN
2. Call back to drop CAI, first agent ok. then 2nd agent to confirm to send to rate desk, come back: "Chana routing allow you to enter EUROPE twice, but not country of origin, so BASICALLY IF YOU START IN UK, YOU CANNOT DO GHANA, 100% NO WAY
</font>
1. MAN-LHR/x-ACC-LHR/x-USA-ASIA-HKG-LHR/o-CAI/o-LHR/x-MAN
2. Call back to drop CAI, first agent ok. then 2nd agent to confirm to send to rate desk, come back: "Chana routing allow you to enter EUROPE twice, but not country of origin, so BASICALLY IF YOU START IN UK, YOU CANNOT DO GHANA, 100% NO WAY
</font>
4. 1 INTERNATIONAL DEPARTURE AND 1 INTERNATIONAL ARRIVAL FROM/TO THE COUNTRY OF ORIGIN PERMITTED EXCEPT AS FOLLOWS:
ORIGIN USA 2 PERMITTED. 1 ARRIVAL-DEPARTURE MUST BE A TRANSIT WITHOUT STOPOVER.
NOTE: TRAVEL BETWEEN THE U.S./CANADA IS NOT COUNTED AS INTERNATIONAL ARRIVAL/DEPARTURE.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">
3. Decided to start with Dubin, Route:
DUB-LHR/x-Acc-LHR/x-USA-Asis-HKG-LHR/o-CAI/o-LHR/x-Dub. The agent said it is fine, send to rate desk.
4. This time, instead of rating an invalid trip valid, it come up with a restriction HAVE NO RELATION TO OWE RULE!.
"The routing is invalid and cannot be ticketed since the pax enters a country in the Europe (i.e. UK) more than three times, this have no relation with the OWE rule but just a traffif restirction that this cannot be ticketed. If the pax cannot change routing, need to do separate ticket for some segments seperately (i.e. charge more)"
</font>
3. Decided to start with Dubin, Route:
DUB-LHR/x-Acc-LHR/x-USA-Asis-HKG-LHR/o-CAI/o-LHR/x-Dub. The agent said it is fine, send to rate desk.
4. This time, instead of rating an invalid trip valid, it come up with a restriction HAVE NO RELATION TO OWE RULE!.
"The routing is invalid and cannot be ticketed since the pax enters a country in the Europe (i.e. UK) more than three times, this have no relation with the OWE rule but just a traffif restirction that this cannot be ticketed. If the pax cannot change routing, need to do separate ticket for some segments seperately (i.e. charge more)"
</font>
Other than Europe, international departure/arrivals are limited to 4 times respectively. In Europe, the number is 3.
However, this rule should not be applied to special fare such as OWE.
For example, I got OWE ticket including 5 international depatures from LHR.
[This message has been edited by Wasabi Tofu (edited 03-27-2003).]
#4
Original Poster




Join Date: Apr 2000
Location: HKG/SFO
Programs: CX GR; AA Life GLD, EXP; SPG Life GLD, PLT
Posts: 1,050
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Original by Guy Besty:
Basically you are only allowed 2 stopovers and 4 sectors in Europe/Middle East.
You have more than that when you include ACC and CAI together
</font>
Basically you are only allowed 2 stopovers and 4 sectors in Europe/Middle East.
You have more than that when you include ACC and CAI together
</font>
DUB-LHR/x-ACC(AFRICA)/o-LHR/x-USA-Asia-LHR/o-CAI/o-LHR/x-DUB
So 4 segments: DUB<->LHR, LHR<->CAI
2 stops: LHR(after asia), CAI
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Wasabi Tofu:
4. 1 INTERNATIONAL DEPARTURE AND 1 INTERNATIONAL ARRIVAL FROM/TO THE COUNTRY OF ORIGIN PERMITTED EXCEPT AS FOLLOWS:
This is an IATA ticketing rule for normal fare.
Other than Europe, international departure/arrivals are limited to 4 times respectively. In Europe, the number is 3.
However, this rule should not be applied to special fare such as OWE.
For example, I got OWE ticket including 5 international depatures from LHR.
</font>
4. 1 INTERNATIONAL DEPARTURE AND 1 INTERNATIONAL ARRIVAL FROM/TO THE COUNTRY OF ORIGIN PERMITTED EXCEPT AS FOLLOWS:
This is an IATA ticketing rule for normal fare.
Other than Europe, international departure/arrivals are limited to 4 times respectively. In Europe, the number is 3.
However, this rule should not be applied to special fare such as OWE.
For example, I got OWE ticket including 5 international depatures from LHR.
</font>
2. I have the similar thing as well with my last two OWE ex-Canada and ex-New Zealand.
no question asked, just this time..
**Do you think the rate desk is fault in applying the restriction to OWE?
Thanks!
[This message has been edited by Wasabi Tofu (edited 03-27-2003).][/B][/QUOTE]

