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Originally Posted by paul4471
(Post 36351056)
Is there a written rule around cancelled routes? I get if it was before the date I had booked but this case was the route was cancelled for later date it just happened that in my itin the confirmed date was a placeholder only
I find it a real bummer that so few South America flights go from JFK and DFW anymore, they force you through MIA for the vast majority. What a hell hole of an airport to clear US immigration in, and it's also a sore spot in the network from Asia with no direct connections on JL, CX, or AA, you have to waste a segment just to get to MIA. I keep hoping that JL would open up a TYO-MIA route, but not holding my breath. I'd even be happy with a QF route, it might be too far from SYD, but from AKL is shorter than JFK. |
Originally Posted by paul4471
(Post 36351056)
Is there a written rule around cancelled routes? I get if it was before the date I had booked but this case was the route was cancelled for later date it just happened that in my itin the confirmed date was a placeholder only
On our DONE4 last year, we were booked HND-kul-adl-AKL-ADL-DOH. When QR discontinued the ADL< >AKL, I did some creative re-routing: HND-syd-PER-DRW-SYD-DOH. At first, the AA RTW agent mentioned a $125 fee but when I pointed out that none of the chenges would have been necessary had it not been for the QR cancellation, she was happy to waive it. |
Originally Posted by paul4471
(Post 36350710)
Ex-CAI route change info only. As prev posted I was originally on a QF issued ticket and able to get AA to take it over - thank goodness!. Anywhoo for anyone interested who is on an AA issued ex-CAI ticket I was forced to make changes to my routing yesterday as I called to push out my SEA-DFW-SCL sector and discovered that AA are discontinuing the route from end of March. This forced a change to SEA-MIA-SCL. I have not yet flown the first sector so the agent suggested a $125 change fee was likely and "possibly" a reprice if the fare had changed. This was obv concerning but since AA do not have a published XONEX fare out of CAI any longer I was prepared to wait and see - well good news is they came back today with the fee and it was just the $125 change fee. So it would appear that for at least some route changes a reprice wont happen on ex-CAI XONEX's of course YMMV. I'm not sure about taxes as don't know if a change between DFW and MIA would have seen any additional taxes/carrier charges under any circumstances (I assume adding a stop like LHR or CDG must incur an additional tax fee on top of the $125 at minimum)
I tried call and live chat, twice was told not possible. |
Originally Posted by kayzng
(Post 36351592)
Hi, how do you get AA to take over your QF issued ticket?
I tried call and live chat, twice was told not possible. |
Originally Posted by paul4471
(Post 36353337)
As previously noted I'm Lifetime Plat with AA, which would have no doubt helped and I was also dealing with them on a separate AA issued ex-TYO DONE5 at the time so I was able to segue the discussion from that into "could you help me with this". I suspect I got super lucky in all reality.
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Does anyone have experience with the no-show provision? I'm 11 segments into an Explorer (34k) and due to a family emergency may have to abandon it and take a nonstop home (coming back to do the 5 last segments at a later day).
If I just no-show the next segment, rules seem to imply a $125 fee which is totally reasonable...will I get hit with a second $125 fee if I change the routing when I pick up and rebook the last five segments? The rule seems a little vague to me. |
Trying to do a date change, but really having bad streak of luck.
1. Tried Twitter, not getting any response after 2 days 2. Tried call on second day, first time was on the call for 50 minutes, call rep said will call back, but never did. 3. Tried call on third day, line dropped few times, but call rep is courtesy enough to call back. Was put on hold before she need to refer to other colleague, end up she said, can change date, but will have change fee of 75USD per pax... unless I change myself online. I explained to her that I cant change it online, need to go through them. Then she insist if that's the case, there will be charges as stated. Should I try to call again? |
Originally Posted by kayzng
(Post 36355931)
Should I try to call again?
I found I have better luck on Sunday morning EST (Sunday early evening in Europe, around Midnight Sunday into Monday in Asia) - but this could just be coincidence. If they start being at all difficult, I would just hang up. |
Originally Posted by kayzng
(Post 36355931)
Should I try to call again?
From the Qantas Schedule of Fees web page, for bookings changed through Qantas Contact Centres the fee is AUD77 for international flights. According to the fare rules of Oneworld and Global Explorer tickets, airlines can charge this service fee. If your ticket is a First or Business class ticket, then the fee is waived - "No Change Booking Fees will apply for changes to a booking in Business or First, including date and time changes." (from the web page linked above) |
Originally Posted by ironmanjt
(Post 36355877)
Does anyone have experience with the no-show provision? I'm 11 segments into an Explorer (34k) and due to a family emergency may have to abandon it and take a nonstop home (coming back to do the 5 last segments at a later day).
If I just no-show the next segment, rules seem to imply a $125 fee which is totally reasonable...will I get hit with a second $125 fee if I change the routing when I pick up and rebook the last five segments? The rule seems a little vague to me. |
Originally Posted by Dr. HFH
(Post 36358077)
Why not just reschedule the rest of the segments for, say, six months out (assuming that you have that much time left since your first flight on that ticket)? Then, when you're actually ready to fly, you can set all the dates and times to what you actually want. Or, if you're going to change the cities, you can also do that when you're ready to fly. But for now, just push all the dates out and leave the cities as they are.
That said I’ll try and do it at the airport here in MEL if I have to abandon, but I’m not too confident they’ll be able to do it either. Let’s hope it doesn’t come to that! |
Hi, just sharing my on going experience with QF on ex-CAI RTW date change, same departure, same destination, same airlines.
Twitter side - 4 days without any replies on initial requests, i did another follow up messages on day 3. Call center Day 1 - Spent about 45 minutes, agent said would need to refer to others, Promised to call back, but didnt get any. Taken note of the agent name Day 2 - Spent about 1.5 hours, agent kept quite persistently checking with others. Line dropped 3 lines, and agent kept calling me back. In the last call, agent requested me not to hang up, else she wont call back again. I told her I didnt hang up, why would I do so after spending 1.5 hours on the call. She didnt buy it. At last, she confirmed there is availability for me to change, but I need to buy like 70 dollars because I am using their service to change, if I do the change myself online. Then it would be no changes. I told her I cant change online, she didnt listen again. And insisted I have to pay if need her to change. I gave up. I taken note of the agent name too. Day 3 - Similar to Day 1, spent about 45 minutes. Agent said need to wait for next shift when someone is familiar with such booking to assist, and will call me back once she able to resolve it. Taken note of her name. Day 4 - No call back from Day 3 agent. Call again. This time the agent explained that she cant do it, because I am stopping at KUL 2x. I said no rules stated I cant stop twice in KUL, and this is a valid booking issue by QF. Plus, one of your colleague did a date change for me last month. She gave in, and said will need to check and call back. I stopped taken note of agent's name. I did get a missed call later, but I didnt manage to pick it up, could be Day 1, Day 3, or Day 4 agent. I will continue to call on daily basis, and share the update here, hope can serve as data point. |
Originally Posted by kayzng
(Post 36358146)
I will continue to call on daily basis, and share the update here, hope can serve as data point.
if you get agents who play these games and seem clueless and or confrontational just don’t waste your time. End the call. There are good agents thwre, but getting them is a mystery. Don’t waste your time with the bad eggs - it’s not worth it. Given the extreme deal these tickets are/were I view this as part of the price we pay 😝 |
Originally Posted by ironmanjt
(Post 36358154)
I’ve been in this game for six months or so, so a bit of advice:
if you get agents who play these games and seem clueless and or confrontational just don’t waste your time. End the call. There are good agents thwre, but getting them is a mystery. Don’t waste your time with the bad eggs - it’s not worth it. Given the extreme deal these tickets are/were I view this as part of the price we pay 😝 Day 1, 3, & 4 are ok, they dont know how to do it, but they are seeking help. Day 2 is certainly no go for me I just dont understand why their Twitter team took so long. PS. I am not sure if such update would qualify as within the topic, I view this as part of Booking Experience thus I chose this thread to update |
Originally Posted by ironmanjt
(Post 36358154)
I’ve been in this game for six months or so, so a bit of advice:
if you get agents who play these games and seem clueless and or confrontational just don’t waste your time. End the call. There are good agents thwre, but getting them is a mystery. Don’t waste your time with the bad eggs - it’s not worth it. Given the extreme deal these tickets are/were I view this as part of the price we pay 😝
Originally Posted by kayzng
(Post 36358166)
I am still learning on how to detect good / bad agent so early as possible, for me,
Day 1, 3, & 4 are ok, they dont know how to do it, but they are seeking help. Day 2 is certainly no go for me I just dont understand why their Twitter team took so long. PS. I am not sure if such update would qualify as within the topic, I view this as part of Booking Experience thus I chose this thread to update |
Originally Posted by ironmanjt
(Post 36358081)
Because I’m dealing with a family emergency and don’t have the time and patience to deal with QF at the moment lol.
Originally Posted by kayzng
(Post 36358146)
Hi, just sharing my on going experience with QF on ex-CAI RTW date change, same departure, same destination, same airlines.
Twitter side - 4 days without any replies on initial requests, i did another follow up messages on day 3. Call center Day 1 - Spent about 45 minutes, agent said would need to refer to others, Promised to call back, but didnt get any. Taken note of the agent name Day 2 - Spent about 1.5 hours, agent kept quite persistently checking with others. Line dropped 3 lines, and agent kept calling me back. In the last call, agent requested me not to hang up, else she wont call back again. I told her I didnt hang up, why would I do so after spending 1.5 hours on the call. She didnt buy it. At last, she confirmed there is availability for me to change, but I need to buy like 70 dollars because I am using their service to change, if I do the change myself online. Then it would be no changes. I told her I cant change online, she didnt listen again. And insisted I have to pay if need her to change. I gave up. I taken note of the agent name too. Day 3 - Similar to Day 1, spent about 45 minutes. Agent said need to wait for next shift when someone is familiar with such booking to assist, and will call me back once she able to resolve it. Taken note of her name. Day 4 - No call back from Day 3 agent. Call again. This time the agent explained that she cant do it, because I am stopping at KUL 2x. I said no rules stated I cant stop twice in KUL, and this is a valid booking issue by QF. Plus, one of your colleague did a date change for me last month. She gave in, and said will need to check and call back. I stopped taken note of agent's name. I did get a missed call later, but I didnt manage to pick it up, could be Day 1, Day 3, or Day 4 agent. |
Originally Posted by dvs7310
(Post 36333431)
Precisely, plus AA codes for AAdvantage members are highly risky. They seem more than likely to credit as revenue base, since AA insists on at least one long haul AA code (whether AA prime or codeshare), it's detrimental to AAdvantage earnings on these tickets. Some AAdvantage members don't really care, maybe they're getting plenty of LPs elsewhere but I feel like it's leaving money on the table to have any long haul AA codes at all when there are other alternatives available. I generally can't find any codeshares on AA flights to South and Central America except Brazil so those become acceptable inefficiencies, but no way I want an AA code on a TATL or TPAC. (Not to mention that AA codes aren't available on CX anymore since CX prefers to overfly Russia and it's forbidden by the US govt. for US carriers to codeshare on those)
I'm inclined to use a travel agent on my next one. (I'm aware of at least one of the agents that are active posters in here, not sure the other though... DM me if you wouldn't mind) I typically know exactly what I want, my priority is often getting the most advantageous codeshares for AAdvantage earning, but I already have that information from my planning. My fear had been before that I'd need a change or some kinds of service urgently while mid-trip.An airline being 24 hours has appeal for that reason, but QF's call center, at least had been, so bad that you can't consider them to be 24 hours anyway, no one can do anything without spending ages researching the rules, consulting support, etc. That actually did happen when I had an accident in Georgia (the Republic of) on a QF ticket but still had 2 days to get the changes made, and even if it was more urgent could have accomplished it with a no-show. This was the first time I ran into the dreaded, we can't get a price from the call center when I needed to make changes to ticketed points to accomodate my injury. This was also before I knew about their Twitter team. In the end I did end up getting the change made, but it took many hours of effort, where a travel agent could have done it without the stress and likely within 12 hours even if I had emailed them just after they went to sleep. I know it's always possible that something would happen where you really need a change on the spot and your travel agent may be sleeping, but you can't rely on QF to be able to handle it anyway. So keeping that in mind and trying to do any changes with at least a few days to spare is in my opinion the best way to approach these. Just be ready to pivot if something is super urgent and be prepared to no-show, pay the fee and let your agent deal with it in their morning. Thanks for all your posts. Lots of good info. Is there a reason not to use JL besides the change fee as the ticketing agent ? Is it hard to call them up and have them put in an itenerary and then ticket it ? Thanks |
Originally Posted by anc305
(Post 36361165)
dvs7310
Thanks for all your posts. Lots of good info. Is there a reason not to use JL besides the change fee as the ticketing agent ? Is it hard to call them up and have them put in an itenerary and then ticket it ? Thanks |
Recently completed my ex-CAI DONE4 and was back in CAI a few days ago to end it off.
My second ex-CAI xDONEx over the last 10 years and looking forward to another when they eventually unpeg the pricing against USD. |
Originally Posted by kayzng
(Post 36358146)
Hi, just sharing my on going experience with QF on ex-CAI RTW date change, same departure, same destination, same airlines.
Twitter side - 4 days without any replies on initial requests, i did another follow up messages on day 3. Call center Day 1 - Spent about 45 minutes, agent said would need to refer to others, Promised to call back, but didnt get any. Taken note of the agent name Day 2 - Spent about 1.5 hours, agent kept quite persistently checking with others. Line dropped 3 lines, and agent kept calling me back. In the last call, agent requested me not to hang up, else she wont call back again. I told her I didnt hang up, why would I do so after spending 1.5 hours on the call. She didnt buy it. At last, she confirmed there is availability for me to change, but I need to buy like 70 dollars because I am using their service to change, if I do the change myself online. Then it would be no changes. I told her I cant change online, she didnt listen again. And insisted I have to pay if need her to change. I gave up. I taken note of the agent name too. Day 3 - Similar to Day 1, spent about 45 minutes. Agent said need to wait for next shift when someone is familiar with such booking to assist, and will call me back once she able to resolve it. Taken note of her name. Day 4 - No call back from Day 3 agent. Call again. This time the agent explained that she cant do it, because I am stopping at KUL 2x. I said no rules stated I cant stop twice in KUL, and this is a valid booking issue by QF. Plus, one of your colleague did a date change for me last month. She gave in, and said will need to check and call back. I stopped taken note of agent's name. I did get a missed call later, but I didnt manage to pick it up, could be Day 1, Day 3, or Day 4 agent. I will continue to call on daily basis, and share the update here, hope can serve as data point. I just finished yesterday my ex-CAi DONE4 that was ticketed through Qantas. My 2c on any changes to the xONEx ticket with QF: I now ask of the QF call centre "are you based in Hobart". If the answer is no, I politely decline to proceed and ring back. I also ring around 11am AEST as this seems to be better at getting Hobart based staff. Hobart staff fix problems, other areas create problems. Sorry, but that's the reality of the situation. I'll never get the hours I've wasted back before this approach, but this now works. |
Just had an odd conversations with the travel agent my employer uses (We are both in Australia)
I was asking if they could handle a DONE4 fare, starting in Japan, at the Japanese price (Currently A$7,200) vs one starting in Oz (Currently A$14,900). After ringing QANTAS, they said "I have spoken with Qantas fares. We can issue a round world fare from Tokyo to finish in Tokyo. However, the fare issued from another country can not under cut the fare out of Australia which is the point of sale. It isn’t written specifically in the rules, but the fare would need to be raised to the Australian fare level, if the fare from Tokyo is undercutting the fare from Australia." So even if starting in Japan, would be charged as if it had started in Australia After a bit of back and forth we ended on "No sorry we can’t help you. We ticket these on any airline paper of the one world carriers, but yes it comes done to the point-of-sale country. Yes, you need the point of sale as Japan." This seems to contradict what I have been reading here. So how do you get the Japanese price if you are starting in Japan, but living in Oz ? After reading through what I could of the posts here, I was not expecting this response. Thanks Richard |
Originally Posted by Off.Grid
(Post 36362029)
Hi
I just finished yesterday my ex-CAi DONE4 that was ticketed through Qantas. My 2c on any changes to the xONEx ticket with QF: I now ask of the QF call centre "are you based in Hobart". If the answer is no, I politely decline to proceed and ring back. I also ring around 11am AEST as this seems to be better at getting Hobart based staff. Hobart staff fix problems, other areas create problems. Sorry, but that's the reality of the situation. I'll never get the hours I've wasted back before this approach, but this now works. Day 5 - Spent about 15 minutes, agent said will call back within 30 minutes. But never do. |
Originally Posted by richard_from_syd
(Post 36362094)
"I have spoken with Qantas fares. We can issue a round world fare from Tokyo to finish in Tokyo. However, the fare issued from another country can not under cut the fare out of Australia which is the point of sale. It isn’t written specifically in the rules, but the fare would need to be raised to the Australian fare level, if the fare from Tokyo is undercutting the fare from Australia."
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Originally Posted by Dr. HFH
(Post 36362112)
That rule did exist at one time, but was eliminated years ago. Actually, I find it odd that the QF agent even knew about it. If s/he's been doing this for that long, s/he would know that the rule was eliminated long ago. Makes me wonder if they just didn't want to do the ticket.
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Originally Posted by danger
(Post 36362150)
I don't think the QF agent is referring to the long-removed restriction. I suspect it's more likely the agent is making something up or QF is introducing a new restriction of its own. I suspect it's th former.
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Originally Posted by richard_from_syd
(Post 36362094)
Just had an odd conversations with the travel agent my employer uses (We are both in Australia)
... After reading through what I could of the posts here, I was not expecting this response. ... From Australia you can make an ex Japan booking ticketed by Qantas online using the oneworld booking tool and having the first segment Qantas marketed and operated - it uses the Japan base fare. https://www.oneworld.com/round-the-world I had my Oz based travel agent book an 081- ticketed ex Japan DONE4 last month. Fare cost including +++ was under AUD9000 (USD6100). They do charge for the service but I'm happy to pay that to avoid Qantas Call Center Roulette. |
Originally Posted by serfty
(Post 36362256)
The travel agent you talked to was incorrect. Certainly this used to be the case re higher fare based on purchasing country - search here for "Canada Exception".
From Australia you can make an ex Japan booking ticketed by Qantas online using the oneworld booking tool and having the first segment Qantas marketed and operated - it uses the Japan base fare. https://www.oneworld.com/round-the-world I had my Oz based travel agent book an 081- ticketed ex Japan DONE4 last month. Total cost was under AUD9000 (USD6100). They do charge for the service but I'm happy to pay that to avoid Qantas Call Center Roulette. |
Originally Posted by kayzng
(Post 36362272)
can you share how much is the service fee?
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Originally Posted by serfty
(Post 36362284)
Currently a one off fee of up to AUD600 depending on complexity. (They are exceptional - travel on this booking starts next year and the last segment is planned for 2026; their fee covers all revalidation.)
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Update
Day 6 - first call was answered by Fijian, I wanted to hang up, but she sounds friendly and wanted to help. Indeed, after 30 minutes she able to change my booking, where first 10 minutes going through the routine, then next 20 minutes she referring to support. This was unexpected, I didnt give her both booking numbers, when I told her I have another booking for my wife that need to change as well, she said she have to re-do the same process. Sounded like she need high level authorization to make the changes. She said will call back in one hour. Didnt call back, it's fine because it should be after her working hours. So, I am not sure if this is 50% done, or making it worst. Because my wife is now pressuring me to change hers. Then I attempted the second call. It was Fijian as well, I told her I want to speak to the first call rep, she couldnt identify her within the team. But she said she will handle my case. Unfortunately, the call was dropped. I have to make the third call, answered by call rep in Manila, similarly she need to refer to "support". And the "support" was Manila based. She was kind enough to update every 5 minutes. Such as, we are pricing the ticket... there are errors.... both me and my support cant make changes... eventually after about 45 minutes, I gave up, and requested call back. Surprisingly, I received a call back, the call rep was kind enough to call to update, 10 minutes before she clock off. She told me, it is now confirmed there will be no charges, and her supervisor is going to make the date change manually, requested me to hang on, as it should be done any minutes now. Unfortunately, after 7-8 minutes, still not shown in system, I suggested her to clock off first. Then we follow up tomorrow, as I know in Manila, most of the call rep need to catch van/bus to commute back 2~3 hours. She gladly agreed, and gave me a 8 digits reference number for me to follow up, in case I got the different agent tomorrow. About 10 minutes after we end the call, I received email from Qantas on ticket changes. Finally, it's all done. Just sharing my experience, hope it can be useful data point. |
Originally Posted by serfty
(Post 36362284)
Currently a one off fee of up to AUD600 depending on complexity. (They are exceptional - travel on this booking starts next year and the last segment is planned for 2026; their fee covers all revalidation.)
Don't want to waste their time till I have a firm plan. Thanks again Richard |
My TA in Colombo (my first ticket with her was 2005) has confirmed our DONE3 exJapan pricing
Japan->USA(6 segments)->Spain->Malaysia->SriLanka->Japan. AA codeshare on JL into USA otherwise native codes with Mrs WF and I having different USA routing Somewhat less than $US4700 each including the TA fee. She has been patient...... Credit card portion of payment will attract a surcharge (3%) so I will pay about 2/3 by bank transfer. A cat sitter may now be the limit to the wandering Fred |
Originally Posted by wandering_fred
(Post 36371894)
My TA in Colombo (my first ticket with her was 2005) has confirmed our DONE3 exJapan pricing
Also, where/how does she make her money? Is her fee included in the ~$4,700? |
Originally Posted by Dr. HFH
(Post 36372169)
Fred, do you see any advantage over using a travel agent over the AA RTW desk? I'm open to switching to your agent if there's a good reason.
Also, where/how does she make her money? Is her fee included in the ~$4,700? I think the combination of Japanese fee rules and UL charging policies may make the difference in prices. Why her rather than AA RTW (which I have used in the past)....? There were a number of email exchanges on the US segments. And those (which do not and did not used AA's recommended routes) combined with QF having zero D class long haul aggravated the ex change lengths. For once my source of funds is in Australia not the USA. And besides I support the SriLanka people where I can.... Though it has been a while since the country saw me locally wandering Fred |
Thanks for the quick and detailed reply, Fred. A couple of things, --
Originally Posted by wandering_fred
(Post 36372512)
Her fee is included (at least according to her email)....
Originally Posted by wandering_fred
(Post 36372512)
Why her rather than AA RTW (which I have used in the past)....? . . . (which do not and did not used AA's recommended routes)
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Originally Posted by Dr. HFH
(Post 36372533)
Thanks for the quick and detailed reply, Fred. A couple of things, --
I'm curious about this. Airlines stopped paying regular commissions to travel agents decades ago, and I'm unaware of any overage commissions on xONEx tickets. I'm missing something here, or perhaps I misunderstood you. For domestic U.S. flights on these tickets, I don't worry about connections. I just book them flight by flight to get exactly the connections I want, rather than the ones that AA serves up as options. As for US segments, AA has almost NO D class with connections (even PHX) between DEN and TUS (A United nonstop). Well at least at the end of September. And since Mrs WF will be flying that route solo, and even with assistance, a minimum of 2-3 hours at the connecting airport and not starting before 0800 was a requirement. Alaska Airlines is/was definitely "out of the way" but the time xONEx rules and the timings permitted it. Continue with the wandering Fred |
Originally Posted by wandering_fred
(Post 36374078)
As for US segments, AA has almost NO D class with connections (even PHX) between DEN and TUS (A United nonstop). Well at least at the end of September.
I can see, however, that Mrs. Fred's requirements of not starting before 8 a.m. and 2-3 hours of connecting time cut her options to zero, at least on these dates. |
Protocol when not taking last flight of xONEx: "No Show" or ?
We are not taking the last flight DUB-DOH on QR of our ex-CAI DONE5's.
Should we cancel or otherwise let QR know, or just "no show", or what? If we should let QR know, how best to do that? Thanks |
Originally Posted by jrobin
(Post 36379475)
We are not taking the last flight DUB-DOH on QR of our ex-CAI DONE5's.
Should we cancel or otherwise let QR know, or just "no show", or what? If we should let QR know, how best to do that? Thanks |
Originally Posted by danger
(Post 36379490)
Really, you only need to alert QR if you've been checked through on another flight (which I'm sure isn't the case) or you're going to make a habit of no-showing.
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