Originally Posted by fti

It is people like this who give me a glimmer of hope for DL. There have been so many cuts of so many benefits to both DL and NW fliers that is has been very discouraging. I have decided to wait until the end of the year to decide whether to continue with DL/NW or jump ship. Seeing that someone will actually take the initiative and the responsibility and not give canned answers, like is so true when using TTU or DL's equivalent, is extremely encouraging.

John

Originally Posted by bstreeter

DeltaWebGuy has been in touch about this matter; no resolution so far.

Originally Posted by bstreeter

DeltaWebGuy has informed me that Delta will issue a credit to the cc used to buy the walk-up fare for the difference between the walk-up fare and the advanced purchase fare that I originally attempted to buy. He says a few days are needed to process the refund and for it to appear on my cc statement. I am patiently waiting to see what happens. I have nothing but the highest praise for the DeltaWebGuy has stepped up to deal with this. Maybe we wil see a change of culture at Delta where customer service gets the attention that it deserves. I will post a note here when the refund processes. Thanks again to DeltaWebGuy!

Originally Posted by raehl311

I also agree. "Hang up and call back" or "Hang up and use website" are valid - you can't expect every single CSR to do the right thing all the time in any organization. But "Hang up, post to 3rd party website, hope someone reads it" is a bit much.

Originally Posted by MikeMpls

This is pretty significant progress since the beginning of the year when Delta had no meaningful presence in either forum and a small number of FT's snottier/snobbier elitists were deriding us for expecting them to show any interest in FT.

They now have three people actively engaged in FT (2 primarily in the DL forum, 1 in both). DL/NW has a long ways to go to resolve their quality & customer service issues, but if the trend continues there might be some hope.

Originally Posted by mnredfox

I haven't switched to the DL forum yet, who are the DL ones?

Originally Posted by bstreeter

Sorry to keep harping on this, but I am sitting in the Syclub at ATL - the first chance I've had to really communicate about this situation.

If I never had a ticket (and apparently never paid for one) why did Delta send me a OLCI reminder:



Dear Benjamin Streeter Iii,

Ready for your upcoming flight? Save time and check-in online now whether you are traveling with or without baggage. And don't worry about reconfirming your flights - you're all set!

Delta confirmation # PAWVW6

Saturday, July 18
Flight: Delta 2725 operated by Northwest Airlines using their equipment
Departs: 8:33 am from Washington - Reagan National, Washington DC
Arrives: 10:14 am at Minneapolis - St Paul, Minnesota
Seats: 5A

Flight: Delta 2382 operated by Northwest Airlines using their equipment
Departs: 11:20 am from Minneapolis - St Paul, Minnesota
Arrives: 12:32 pm at Phoenix, Arizona
Seats: 21E

Saturday, July 25
Flight: Northwest Airlines 122
Departs: 1:05 pm from Phoenix, Arizona
Arrives: 6:09 pm at Minneapolis - St Paul, Minnesota

Flight: Northwest Airlines 1169
Departs: 6:40 pm from Minneapolis - St Paul, Minnesota
Arrives: 10:04 pm at Washington - Reagan National, Washington DC

Check out the weather in Phoenix, Arizona

Remember to visit delta.com for all your travel needs - near and far.

Thank you for choosing Delta. We look forward to seeing you onboard tomorrow.

This e-mail message and its contents are copyrighted and are proprietary products of Delta Air Lines, Inc. Any unauthorized use, reproduction, or transfer of this message or its contents, in any medium, is strictly prohibited.

This is a post only e-mail - please do not respond to this message.
delta.com|Itineraries|Profile|Online Check-In|Unsubscribe|Privacy Policy
� 2009 Delta Air Lines, Inc.

Originally Posted by Lehava

Glad to see DL is making ths right, but for those thinking this is the OP's fault, I thought I would chime in. I had a similar problem a month or so ago. It is/was happening on "hybrid" tickets. In my case a multi-city ticket booked via NWA. My first two cities were on NW metal and I did fine. When I went to fly the final segment (ATL-MSP) and went to check in the ticket supposedly did not exist. It took me nearly an hour of persistence to get the TA at Atlanta (I went to the small remaining NWA ticket counter instead of the DL ones merely because of who I booked through) to find the ticket. He kept telling me it didn't exist and I kept pointing out I had already flow parts of it.

He had to dig VERY deep to find the ticket, it appears that when you have a ticket that starts on one airline and then finishes on another the system thinks you blew off the first flights and cancels the ticket the sames as if you are a no show on your first segment.

Because of all this I wasnt on the upgrade list ahead of time either and ended up back in 38B!

The great irony of my adventure that day, was that I ended up on the same flight as Jeff Robertson and Bob Soukup (Bob was my seat mate). So I had some immediate feedback to DL/NW on the day *grin*

I can say that my more recent trips have been more stable and I have been able to do OLCI on the hybrids again (still having some problems getting on the upgrade list right).

Originally Posted by ADLFO

I can confirm as something similar happened to me in May. Original flights, all on NW metal. Originating NW flight goes mechanical, so I get rebooked on DL metal two days later. Saw the DL flights on my itineraries on DL.com so I thought all was well. Spent two hours the night before the DL replacement flights on the phone with both DL and NW who said the rebook was never ticketed. It took them forever, and I got bounced three times, but a Seattle NW agent on the phone with someone else finally got it ticketed. I'm just glad I tried to OLCI the night before, as it would not allow me to check in and this alerted me to there being a problem. So, make sure you are TICKETED, as your itin showing online means little or nothing.

Originally Posted by bstreeter

I also noticed once the cc bill arrived that the ever-efficient Delta Ticket counter agent charged me $35 for one checked bag without telling me, even though he issued me f/c boarding passes b/c the walk-up fare was immediately upgradable. I don't have the energy to go ballistic over this until the bigger problem has been resolved, but I am certainly not yet done with this mess.