Originally Posted by
bstreeter
DeltaWebGuy has informed me that Delta will issue a credit to the cc used to buy the walk-up fare for the difference between the walk-up fare and the advanced purchase fare that I originally attempted to buy. He says a few days are needed to process the refund and for it to appear on my cc statement. I am patiently waiting to see what happens. I have nothing but the highest praise for the DeltaWebGuy has stepped up to deal with this. Maybe we wil see a change of culture at Delta where customer service gets the attention that it deserves. I will post a note here when the refund processes. Thanks again to DeltaWebGuy!
Yes, the new DL customer service program is, "Post on 3rd party traveler website and hope DL employee reads it."
Gratis to DLWebGuy, but the fact that this is the only way you've been able to get your problem fixed indicates the exact opposite of customer service getting the attention it deserves. This should have been resolved with a simple phone call that went "I booked this ticket. You failed to ticket it, then charged me an atrocious fare to rectify your error. Please refund the difference." "We're sorry for the inconvenience, and a refund will post to your card shortly."
THAT would be good customer service. (Not as good as just issuing the ticket in the first place, or fixing the problem at the airport, but still better than this.)