[CONFIRMED] 1/6/09 NW E-mail: Plats to Pay $100 for Award Ticket Redeposits Beg 3/1
Jan 12, 2009, 11:11 am
#286
FlyerTalk Evangelist
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Location: MN
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Jan 12, 2009, 11:27 am
#287
In Memoriam
Join Date: Oct 2005
Location: 200 NORTH OF MSP
Programs: Soon to be an ex-WP PE
Posts: 966
No response
TTUed last week and sent Bob S e-mail direct last weekend.
No response to either yet.
No response to either yet.
Jan 12, 2009, 11:33 am
#288
Original Member
Join Date: May 1998
Location: Highland PArk,IL,USA -- AA Lifetime Platinum, IHG Plat, UA Silver, Hilton Gold, Radisson Gold, Marriott Lifetime Titanium
Posts: 2,366
As DL "harmonizes" the DL and NW programs and the fees, watch out for yet another non-refundable DL award fee -- the partner award booking fee.
This costs $25 each time doing a booking that involves using DL miles for an itinerary that includes even one segment operated by a partner airline -- the fee is non-refundable and there is no exemption from it for Platinums either.
Yet another DL management-implemented award ticket fee to watch out for.
Welcome to Delta Airlines, where the customer is seen as the enemy or sheep to be fleeced.
This costs $25 each time doing a booking that involves using DL miles for an itinerary that includes even one segment operated by a partner airline -- the fee is non-refundable and there is no exemption from it for Platinums either.
Yet another DL management-implemented award ticket fee to watch out for.
Welcome to Delta Airlines, where the customer is seen as the enemy or sheep to be fleeced.
Unless you are flying from Chicago to Atlanta how do you avoid a partner; especially since DL never opens up seats until late in the game.
Jan 12, 2009, 12:31 pm
#289
Suspended
Join Date: Jul 2001
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Now you know what I mean when I say, "Welcome to Delta Airlines, where the customer is seen as the enemy or sheep to be fleeced."
Jan 12, 2009, 12:45 pm
#290
Join Date: Jul 2000
Programs: Delta Gold, Delta 1M, Hilton Gold, Marriott Gold
Posts: 167
Would someone please post Bob's e-mail? I would like to e-mail him directly and I cannot find his e-mail in my searches. Thanks!
Jan 12, 2009, 12:45 pm
#291
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Join Date: Dec 2004
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With all due respect, I think this is a bad idea. I think it's pretty clear that they know how upset people are, but to begin bombarding someone's office with phone calls crosses a line, IMO.
I know you're upset (I'm still a Plat, too, with 200k in miles), but think how you would like it if your company made some policy decisions and the general public started bombarding you with calls to complain. You'd probably just unplug your phone after the first few calls, wouldn't you? And you'd probably have a lot less respect for the organization that started the campaign to call you at work.
I know you're upset (I'm still a Plat, too, with 200k in miles), but think how you would like it if your company made some policy decisions and the general public started bombarding you with calls to complain. You'd probably just unplug your phone after the first few calls, wouldn't you? And you'd probably have a lot less respect for the organization that started the campaign to call you at work.
Jan 12, 2009, 12:48 pm
#292
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Jan 12, 2009, 12:48 pm
#293
Suspended
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Location: Watchlisted by the prejudiced, en route to purgatory
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The real revolt will happen one by one as passengers learn about this by getting hit by it or through a customer-to-customer marketing campaign to expose DL's sleazy ways and changes to the frequent flyer program(s).
Jan 12, 2009, 12:53 pm
#294
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
They finally got the email out to the Asia WP members yesterday about the host of new fees. While the increase in redeposit fee to $100 is listed, the fact that Plats will have to pay this effective 01Mar2009 is NOT mentioned. Gotta love it, don't like the reaction they got in the US, so just don't mention it in Asia. I wonder when they will drop that bomb?
This is really starting to make me think about my trip next week to London and Zurich. The ticket is around $7k in WBC on NW/KL, similar on other carriers. I wanted to bring my wife along on an award, not sure if I want to come home Sunday or Monday and of course once this fee stupidity kicks in that would cost $100. To NW I have this to say, the $100 you want to extract from me is more than offset by the $7k revenue seat. And by the way, it's not as if the seat on Sunday will even be sold if we give it up in advance... we all know that there are plenty of empty seats in WBC right now. We pretty much always have a pricey paid WBC ticket along with whatever award ticket we are making last minute changes to. I picked NW in large part because I thought they did a nice job of insuring my wife could travel along with me on trips and have same/similar flexibility to my paid tix, because inevitably business plans change.
I'm inclined to fly *A, and rack up 425% RDMs on BD with paid business class, at least until I hear some type of response from NW about this silly fee.
This is really starting to make me think about my trip next week to London and Zurich. The ticket is around $7k in WBC on NW/KL, similar on other carriers. I wanted to bring my wife along on an award, not sure if I want to come home Sunday or Monday and of course once this fee stupidity kicks in that would cost $100. To NW I have this to say, the $100 you want to extract from me is more than offset by the $7k revenue seat. And by the way, it's not as if the seat on Sunday will even be sold if we give it up in advance... we all know that there are plenty of empty seats in WBC right now. We pretty much always have a pricey paid WBC ticket along with whatever award ticket we are making last minute changes to. I picked NW in large part because I thought they did a nice job of insuring my wife could travel along with me on trips and have same/similar flexibility to my paid tix, because inevitably business plans change.
I'm inclined to fly *A, and rack up 425% RDMs on BD with paid business class, at least until I hear some type of response from NW about this silly fee.
Jan 12, 2009, 12:59 pm
#295
Join Date: May 2004
Location: LAX
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Posts: 2,312
Jan 12, 2009, 1:06 pm
#296
Join Date: May 2004
Location: LAX
Programs: CO Platinum HHonors Diamond Avis President's Club
Posts: 2,312
Bob Soukup
Managing Director
WorldPerks Marketing
__________________
Newbies: Don't panic. This is sarcasm.
Jan 12, 2009, 1:09 pm
#297
Join Date: May 2004
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Twice this weekend, I called to complain, and had an agent mention FT to me. Interesting how everybody in Chisholm knows about FT. Either way, the 2nd agent I spoke to stated how they were shown comparative charts, and that the reissue/redeposit fee that Plats will now have to pay is similar to what other airlines charge. Sounds like the DL brainwashing at Chisholm has begun...
peace,
~Ben~
Jan 12, 2009, 1:18 pm
#298
Join Date: May 2004
Location: LAX
Programs: CO Platinum HHonors Diamond Avis President's Club
Posts: 2,312
NW/DL BS policy:
My reaction:
Then I went and booked my next $5,000 worth of trips through March on continental.com. I suppose I could send the itineraries to DL/NW with a letter, but for now I'm just looking out for #1 and taking my business to a company that appreciates it more.
I get my new Continental MasterCard in 7 days. I'm calling to cancel my Northwest Visa now.
See ya Smellta.
peace,
~Ben~
Originally Posted by WorldPerks Customer Service Center
Blah, blah, blah -- we have to charge you money because of some made up reason. This is really your own fault.
We recognize that travelers have a choice of airlines and we deeply appreciate those who choose Northwest Airlines and the WorldPerks program. We hope that Northwest Airlines, along with our SkyTeam and other partner airlines, will have the continued privilege of serving your air travel needs.
We recognize that travelers have a choice of airlines and we deeply appreciate those who choose Northwest Airlines and the WorldPerks program. We hope that Northwest Airlines, along with our SkyTeam and other partner airlines, will have the continued privilege of serving your air travel needs.
Originally Posted by OnePass Customer Service Manager
Thank you for contacting the OnePass Service Center. Welcome to OnePass Elite. We have upgraded your OnePass account to Platinum Elite status. Your Elite benefits and privileges are effective immediately and will be valid through February 28, 2010. Please allow 3-4 weeks for your Platinum credentials to arrive. Please visit our website: http://www.continental.com/web/en-US...e/default.aspx for complete details about the Elite program. We realize you have a choice of airline carriers and are pleased you decided to choose Continental Airlines and the OnePass program as your airline. We appreciate your participation in the OnePass program and your support of Continental and our partners. We look forward to serving your travel needs again in the near future.
I get my new Continental MasterCard in 7 days. I'm calling to cancel my Northwest Visa now.
See ya Smellta.
peace,
~Ben~
Jan 12, 2009, 2:23 pm
#299
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Location: MN
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I wonder what DL/NW would think if we were able to charge THEM $100 every time they made a change to our already-confirmed and already-ticketed reservations. "Schedule change"? Lame excuse - you told us the flight times when we booked, so now operate them or pay up. You make us pay for any reason, so we will do the same.
Jan 12, 2009, 3:07 pm
#300
Join Date: Feb 2005
Location: Haining (1 hr from Shanghai) China
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Congratulations! 914,000 miles is only 86,000 miles short of the two EliteKillerSM business class award tickets to sunny Fort Lauderdale, FL under the new seven tier award structure that will be announced on February 1, 2010. This policy will be introduced to give our valued elite members more flexibility and will automatically be presented to you during the booking process. To view the new awards structure go to www.delta.com/screwyou.
Bob Soukup
Managing Director
WorldPerks Marketing
__________________
Newbies: Don't panic. This is sarcasm.
Bob Soukup
Managing Director
WorldPerks Marketing
__________________
Newbies: Don't panic. This is sarcasm.
