Mr & Mrs Smith Integration (active as of 24 Apr 2024)
#136
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,556
Room Descriptions are Way Off
The room descriptions for Bluebird in the Adirondack are way off. For example, The Hyatt website shows King Junior Suite at 930 sq ft while other websites show the same King Junior Suite at 376 sq ft. Other room types show similar discrepancies. Whoever books at Hyatt.com and expects a King Junior Suite at 930 sq ft will likely be sorely disappointed.
Hyatt rates are also marginally higher for the same room/date.
![](https://cimg3.ibsrv.net/gimg/www.flyertalk.com-vbulletin/1540x2000/1_f1dc5709288f4ebc600592026aa91feae04810b4.jpeg)
![Frown](https://www.flyertalk.com/forum/images/smilies/frown.gif)
![](https://cimg3.ibsrv.net/gimg/www.flyertalk.com-vbulletin/1540x2000/1_f1dc5709288f4ebc600592026aa91feae04810b4.jpeg)
![](https://cimg7.ibsrv.net/gimg/www.flyertalk.com-vbulletin/1540x2000/2_24dd95d66d0b3b414febf511ea15e134814e94ff.jpeg)
Last edited by TerryK; Jun 6, 2024 at 9:23 am
#137
Join Date: Dec 2011
Location: DCA/IAD/SFO/SJC/JFK/NRT/LHR/BOS/etc
Programs: AA (EXP, 3 MM), Hyatt Globalist, LHW member, former Taj InnerCircle Silver, former MLife Noir
Posts: 373
Confused
Found an MMS property and tried to reserve on Hyatt.com and the WOH App without success. After reading similar stories on FT I called the Globalist line and after 3 calls and several days I finally scored the desired reservation. Received email confirmation from both Hyatt and (for whatever reason) the property itself so figured I'd reply to the latter to provide my WOH number. Was quite surprised at the response:
"Thanks for your email.
Just so you are aware (the property has) no affiliation with Mr and Mrs Smith or World of Hyatt, we use this platform to advertise our rooms.
We are a small independent business and... look forward to welcoming you."
So the property was listed on Hyatt.com with an MMS label (and was booked through Hyatt) but has no affiliation with either?! Fully cognizant that the relationship is less than a month old but this seemed quite perplexing. Presuming that my (nonrefundable) reservation will be honored but am I at risk for not getting the MMS Brand Explorer badge, which admittedly was a prime motivation for booking the hotel?
Admittedly a 'first world problem' but just curious if there is something I have missed.
"Thanks for your email.
Just so you are aware (the property has) no affiliation with Mr and Mrs Smith or World of Hyatt, we use this platform to advertise our rooms.
We are a small independent business and... look forward to welcoming you."
So the property was listed on Hyatt.com with an MMS label (and was booked through Hyatt) but has no affiliation with either?! Fully cognizant that the relationship is less than a month old but this seemed quite perplexing. Presuming that my (nonrefundable) reservation will be honored but am I at risk for not getting the MMS Brand Explorer badge, which admittedly was a prime motivation for booking the hotel?
Admittedly a 'first world problem' but just curious if there is something I have missed.
#138
Join Date: Dec 2017
Programs: Alaska MVP 75, KrisFlyer Elite Gold, Hyatt Globalist, Marriott Platinum
Posts: 47
just to follow up,
After not getting a response from hyatt, I booked the room direct with Mr & Mrs. Once the room was secured, I replied to an email that they sent prior and told them I no longer need the room. After about two weeks they finally replied and apologized and confirmed that they saw my self booking and have canceled all other possible bookings (that were never made). During the weeks of silence I did email them once to express my disappointment and they did offer some points for the inconvenience.
Similar issues with another MMS property in Paris, but after one error I just booked the room direct as well.
After not getting a response from hyatt, I booked the room direct with Mr & Mrs. Once the room was secured, I replied to an email that they sent prior and told them I no longer need the room. After about two weeks they finally replied and apologized and confirmed that they saw my self booking and have canceled all other possible bookings (that were never made). During the weeks of silence I did email them once to express my disappointment and they did offer some points for the inconvenience.
Similar issues with another MMS property in Paris, but after one error I just booked the room direct as well.
#139
Join Date: Nov 2022
Posts: 33
Looks like Chase WoH cardholders will be getting 4x after all, got an email announcing it.
Also verbage on main page now states it as well https://www.hyatt.com/mr-and-mrs-smith/en-US
> 4 Bonus Points per every $1 USD on room rates for World of Hyatt Credit Cardmembers when paying with the card.
![](https://cimg1.ibsrv.net/gimg/www.flyertalk.com-vbulletin/530x577/image_eae28b1780e4a85c28dea41b8faa0700d6ac6e3b.png)
Also verbage on main page now states it as well https://www.hyatt.com/mr-and-mrs-smith/en-US
> 4 Bonus Points per every $1 USD on room rates for World of Hyatt Credit Cardmembers when paying with the card.
![](https://cimg1.ibsrv.net/gimg/www.flyertalk.com-vbulletin/530x577/image_eae28b1780e4a85c28dea41b8faa0700d6ac6e3b.png)
#140
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 12,117
Some interesting details on how hotels are chosen via secret shoppers and holes in the network: https://www.forbes.com/sites/ramseyq...ue-properties/
#141
Join Date: Apr 2010
Location: SFO
Programs: Marriott LT Plat; WoH Globalist; AS Gold; AA Plat
Posts: 376
MMS in Warsaw
I was looking at options for a 2 night stay in Warsaw and wondering if anyone has recentstays at the Nobu? The MMS website shows one property (Nobu Hotel) @$168/nt for advancepurchase (non-refundable). As of now, Nobu Warsaw has yet to be integrated into Hyatt's booking system.
Alternate booking options at this time are:
4-star hotels in Warsaw are relatively inexpensive and at <15k points per night, Chase seems to be the best option. Unfortunately, the Chase UI does not allow alphanumeric entries when entering one's WoH loyalty number - I guess I will have to request Chase to add my WoH member # to my reservation after booking it. Has anyone else successfully gotten Chase to add their oyalty numbers manually to existing reservations?
Even if Nobu is bookable using Hyatt points, MMS properties have dynamic points pricing and I am unlikely to book for 15k WoH points. Does anyone else have ides for better Hotel options at this price point in mid October?
Alternate booking options at this time are:
- Amex Hotel Collection @$197/nt or 28,250 MR/nt (refundable until day before arrival)
- Chase's The Edit Collection @$201/nt or 14,878 UR/nt (refundable until day before arrival)
4-star hotels in Warsaw are relatively inexpensive and at <15k points per night, Chase seems to be the best option. Unfortunately, the Chase UI does not allow alphanumeric entries when entering one's WoH loyalty number - I guess I will have to request Chase to add my WoH member # to my reservation after booking it. Has anyone else successfully gotten Chase to add their oyalty numbers manually to existing reservations?
Even if Nobu is bookable using Hyatt points, MMS properties have dynamic points pricing and I am unlikely to book for 15k WoH points. Does anyone else have ides for better Hotel options at this price point in mid October?
#142
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 2,054
Chase seems to be the best option. Unfortunately, the Chase UI does not allow alphanumeric entries when entering one's WoH loyalty number - I guess I will have to request Chase to add my WoH member # to my reservation after booking it. Has anyone else successfully gotten Chase to add their oyalty numbers manually to existing reservations?
#143
Join Date: May 2003
Location: Philadelphia, LAX, Paris
Programs: UA 1K/2MM, SPG/Marriott Lifetime Titanium, Lifetime HHonors Diamond, Hyatt Globalist, AA Exec Plat
Posts: 3,427
Looks like Chase WoH cardholders will be getting 4x after all, got an email announcing it.
Also verbage on main page now states it as well https://www.hyatt.com/mr-and-mrs-smith/en-US
> 4 Bonus Points per every $1 USD on room rates for World of Hyatt Credit Cardmembers when paying with the card.
![](https://cimg1.ibsrv.net/gimg/www.flyertalk.com-vbulletin/530x577/image_eae28b1780e4a85c28dea41b8faa0700d6ac6e3b.png)
Also verbage on main page now states it as well https://www.hyatt.com/mr-and-mrs-smith/en-US
> 4 Bonus Points per every $1 USD on room rates for World of Hyatt Credit Cardmembers when paying with the card.
![](https://cimg1.ibsrv.net/gimg/www.flyertalk.com-vbulletin/530x577/image_eae28b1780e4a85c28dea41b8faa0700d6ac6e3b.png)
#144
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 2,054
No You could, but they don't have to offer them.
#145
Join Date: May 2003
Location: Philadelphia, LAX, Paris
Programs: UA 1K/2MM, SPG/Marriott Lifetime Titanium, Lifetime HHonors Diamond, Hyatt Globalist, AA Exec Plat
Posts: 3,427
#146
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Gold, Hyatt Glob, Marriott Plat, Mlife Noir, invol FT beta tester
Posts: 19,445
Moderator note: split off the Else KL post into its own thread: Else Kuala Lumpur
#148
Join Date: Mar 2013
Location: Sydney, Australia
Programs: BA Gold, QF Platinum, SQ Silver
Posts: 377
Does anyone know what the timelines are for adding further MMS properties to the Hyatt selection? I.e. did they specify that they will be “added as they come” or will it be one every quarter etc. Don’t want to “miss” anything exciting here…
#149
Join Date: Aug 2014
Location: YYZ
Programs: Ex-Bonvoyed, Hyatt, BR, BA
Posts: 1,459
![Stick Out Tongue](https://www.flyertalk.com/forum/images/smilies/tongue.gif)
#150
Original Poster
![Hyatt Contributor Badge](/forum/products/hotel-reviews/img/badges/hyattcontributor.png)
![Marriott Contributor Badge](/forum/products/hotel-reviews/img/badges/marriottcontributor.png)
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,858
khabah