Some programs stink. Which ones make you cringe?
Aug 3, 2005 | 1:21 pm
#91
Join Date: Jan 2004
Location: IND
Programs: UA Million Miler (Lifetime Gold), Hilton Diamond, Marriott Gold
Posts: 3,531
Originally Posted by Marathon Man
mypoints ALWAYS fails to post any offer I do that is greater than a 20point yeild. I have to fax or email them every single time and so I keep things printed out for that reason alone. It eventually posts but that sort of stinks. I find this problem to exist in some degree or another in pretty much every single affinity anything there is out there! Why is that?
MM
MM
Aug 10, 2005 | 9:30 pm
#92
Join Date: Apr 2000
Location: Los Angeles
Programs: AA Lifetime Gold / Million miler
Posts: 297
Enron executives:
"Wow, that Globalpass is one hell of a poorly run company!"
Anyone want to buy 840,000 worthless Globalpass miles for a song ??
(It doesn't even have to be a GOOD song!!)
I'm just happy I got four free tickets out of them before they managed to lose EVERY U.S. partner airline they had!
Of course, they can TRY to get me to Europe on KLM as long as I am able to fly (there and back) on ANY day in the coming MONTHS that THEY choose.
-MJ
"Wow, that Globalpass is one hell of a poorly run company!"
Anyone want to buy 840,000 worthless Globalpass miles for a song ??
(It doesn't even have to be a GOOD song!!)
I'm just happy I got four free tickets out of them before they managed to lose EVERY U.S. partner airline they had!
Of course, they can TRY to get me to Europe on KLM as long as I am able to fly (there and back) on ANY day in the coming MONTHS that THEY choose.
-MJ
Sep 1, 2005 | 6:37 pm
#93
Suspended
Join Date: Sep 2000
Location: USA
Programs: HH Diamond, SPG Gold, PC Platinum Ambassador, Marriott Silver
Posts: 15,249
Originally Posted by 777 global mile hound
What is more incredible is that Points.Com not only drops you as a so called gold member but takes away your basic right to speak to an agent by phone 
!!Thats up there in rotten egg in the face award.
Unless you agree to pay them enough to get customer service
They don't stink they just smell very bad
Another company shooting themselves in the foot.
I wish them luck
!!Thats up there in rotten egg in the face award.Unless you agree to pay them enough to get customer service
They don't stink they just smell very bad
Another company shooting themselves in the foot.
I wish them luck
Today (September 1, 2005) I received a confirmation e-mail advising me that "we have received your inquiry. There is no need to reply to this email. Please note that we are experiencing temporary volume-related delays in responding to customer e-mail."
Sep 1, 2005 | 6:48 pm
#94
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 11,166
Originally Posted by cactuspete
I sent them an e-mail April 29, 2005 telling them that I was having difficulty accessing an account and that I needed assistance so that I could make some exchanges prior to the account's expiration.
Today (September 1, 2005) I received a confirmation e-mail advising me that "we have received your inquiry. There is no need to reply to this email. Please note that we are experiencing temporary volume-related delays in responding to customer e-mail."
Today (September 1, 2005) I received a confirmation e-mail advising me that "we have received your inquiry. There is no need to reply to this email. Please note that we are experiencing temporary volume-related delays in responding to customer e-mail."
And I thought three weeks for an email reply was bad when we contacted them last year.
You get the award for the late reply category
Another Points.com record I believe.But they owe you big time IMO
A complaint should be filed with the proper agencies in their city /country
It should absolutely be on record
Sep 2, 2005 | 6:55 am
#95
Original Poster
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,062
Originally Posted by 777 global mile hound
Sorry to hear that..... Very sad.More signs of very bad management
And I thought three weeks for an email reply was bad when we contacted them last year.
You get the award for the late reply category
Another Points.com record I believe.But they owe you big time IMO
A complaint should be filed with the proper agencies in their city /country
It should absolutely be on record
And I thought three weeks for an email reply was bad when we contacted them last year.
You get the award for the late reply category
Another Points.com record I believe.But they owe you big time IMO
A complaint should be filed with the proper agencies in their city /country
It should absolutely be on record
It is highly obvious that the very best way to handle/deal with all things Points.com is to just plain NOT use them anymore--and to tell everyone you know to do exactly that same thing!
They target the unknowing newbie and they also target the savvy consumer who thinks there's a way to get a certain deal. they already abused the customers they already had, and the only thing they are good for is the fact that their site happens to power the ability to transfer miles between members on DL and NWA.
I am not so sure how far I'd trust that if something should go wrong with any mileage transfer! Example... I need 5k miles in my NWA account, you give them to me, I pay the fee on NWA.com, something goes wrong, my seats cannot be booked, I battle the airline to get my late miles, end up paying anyway, and NWA tells me to take it up with the the third party who handles that sort of request, sir.
Screw that!
So be careful with any miles transfer, and do NOT use Points.com for anything else ever again!
I have blocked their emails because I am somehow unable to go into my own account to shut it off, but have already emptied it and will never go there again.
MM