Originally Posted by 777 global mile hound
What is more incredible is that Points.Com not only drops you as a so called gold member but takes away your basic right to speak to an agent by phone
!!Thats up there in rotten egg in the face award.
Unless you agree to pay them enough to get customer service
They don't stink they just smell very bad
Another company shooting themselves in the foot.
I wish them luck
I sent them an e-mail
April 29, 2005 telling them that I was having difficulty accessing an account and that I needed assistance so that I could make some exchanges prior to the account's expiration.
Today (
September 1, 2005) I received a confirmation e-mail advising me that "we have received your inquiry. There is no need to reply to this email. Please note that we are experiencing temporary volume-related delays in responding to customer e-mail."
