ethics with miles ?
Apr 11, 2001 | 2:59 pm
#1
Original Poster
Join Date: Sep 2000
Location: NYC, USA
Posts: 205
ethics with miles ?
hi!
a small prob. i recently travelled overseas, and i was just checking my NW account and one of the segments has been credited twice (for 2 diff dates). abt 4000 miles, so not a mean amount, and something i could really use for reaching elite status.
what to do ? let it be, and let them get back ? write to NW pointing out the mistake ?
regards
IaLTO
[This message has been edited by IaLTO (edited 04-11-2001).]
a small prob. i recently travelled overseas, and i was just checking my NW account and one of the segments has been credited twice (for 2 diff dates). abt 4000 miles, so not a mean amount, and something i could really use for reaching elite status.
what to do ? let it be, and let them get back ? write to NW pointing out the mistake ?
regards
IaLTO
[This message has been edited by IaLTO (edited 04-11-2001).]
Apr 11, 2001 | 3:04 pm
#2
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,977
I would point the error out. If you don't you are setting yourself up for a problem later. They may audit your account (all airlines do once in a while) and if it is late in the year and you make a status level based on the mistake and they take it away, it could put you in a bind to make the status otherwise.
Apr 11, 2001 | 3:37 pm
#3
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,220
I agree with Baze... who knows, they might tell you to keep the miles... but good Karma (right Punki?) will come your way for being honest.
William
William
Apr 12, 2001 | 12:48 pm
#8
Join Date: Jul 2000
Location: Cork, Ireland. Aer Lingus (in the bin), BA Gold (woo hoo!), EBB Blue, HH Diamond, Starwood Plat, Hyatt Diamond
Posts: 1,348
I agree with the previous comment - what about those times that your miles weren't posted or you lost your ticket & had no proof of flight, even though the airline could see that you had flown with them from their computer systems ??!!!
I've never yet heard of an airline ringing up to say that they'd found a glitch in their system and they were ADDING miles to your account due to an error.
I've never yet heard of an airline ringing up to say that they'd found a glitch in their system and they were ADDING miles to your account due to an error.
Apr 12, 2001 | 2:21 pm
#9
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 58,133
Simply good business.
(It had to be said)
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"Sire, it is not a revolt. It is a Revolution!"
(It had to be said)
Originally posted by Water Polo Ref:
I once had an error (only 500 status miles), notified DL, and they took them away .....
I once had an error (only 500 status miles), notified DL, and they took them away .....
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"Sire, it is not a revolt. It is a Revolution!"
Apr 12, 2001 | 3:33 pm
#11
Join Date: Nov 2000
Location: Boston, MA, USA
Posts: 26
Well done IaLTO. Integrity still exists!
I believe it was Kafka's Law of Universal Morality that (paraphrased) has you ask of a given action: If everyone else in the world did this same action, would the world be a better or worse place?
In this case, I believe the "everyone" includes airline customer service staff and bean counters who would likewise maintain integrity on their side too.
Interesting thread IaLTO. Thanks.
I believe it was Kafka's Law of Universal Morality that (paraphrased) has you ask of a given action: If everyone else in the world did this same action, would the world be a better or worse place?
In this case, I believe the "everyone" includes airline customer service staff and bean counters who would likewise maintain integrity on their side too.
Interesting thread IaLTO. Thanks.
Apr 12, 2001 | 6:21 pm
#14
Original Member
Join Date: May 1998
Location: Chattanooga, TN, USA**US Airways Gold, Marriott Gold
Posts: 1,338
Originally posted by TheRook:
Well done IaLTO. Integrity still exists!
I believe it was Kafka's Law of Universal Morality that (paraphrased) has you ask of a given action: If everyone else in the world did this same action, would the world be a better or worse place?
Well done IaLTO. Integrity still exists!
I believe it was Kafka's Law of Universal Morality that (paraphrased) has you ask of a given action: If everyone else in the world did this same action, would the world be a better or worse place?