60 AA miles/$ at Magazine.com
Dec 11, 2013, 12:57 pm
#211
Join Date: Jan 2012
Location: Paris
Posts: 235
They claim Time Magazine is a journal. I've sent a follow-up message, where I dispute the classification of Time Magazine as a "journal."
It seems like they either have A) monkeys working in their customer service department or B) want to come up with the dumbest reason to not award points.
It seems like they either have A) monkeys working in their customer service department or B) want to come up with the dumbest reason to not award points.
Dec 12, 2013, 2:52 am
#212
Join Date: Nov 2011
Posts: 229
One of my previous orders did not get posted so I contacted Cartera. They replied and asked me to send email receipt. I did but then there was no update for more than a week. I sent another email for status update but they never responded. How can I get their attention? TIA!
Dec 12, 2013, 9:58 am
#213
Company Representative
Join Date: Aug 2011
Posts: 28
Magazines.com Posting Issue
Cartera Commerce is sorry for any confusion that may have been caused by purchases you have made through the offer on AAdvantage eShopping for Magazines.com. We have been in contact with Magazines.com and were informed that Magazines.com experienced a processing issue involving a handful of magazine title purchased (e.g., Cosmopolitan, Entertainment Weekly, Mens Health, Time Magazine, etc.). As some have noted, awards for other eligible purchases at Magazines.com, even if the order basket also included one of the affected titles, have been processing properly. This Magazines.com processing issue caused purchases of the affected magazines to be identified as “ineligible” purchases, and so Magazines.com did not report those specific magazine purchases to Cartera or provide miles awards to Cartera for those specific magazine purchases. However, Magazines.com has notified Cartera that this issue is in the process of being resolved by the Magazines.com team, and those members who have purchased those eligible subscriptions will be awarded for their eligible purchases in the next several weeks. We appreciate your patience as this issue is being resolved by Magazines.com.”
Dec 12, 2013, 1:28 pm
#214
Join Date: Sep 2011
Location: SFO
Programs: AA EXP,AS MVPG,MR Platinum,HH Gold
Posts: 1,343
Cartera Commerce is sorry for any confusion that may have been caused by purchases you have made through the offer on AAdvantage eShopping for Magazines.com. We have been in contact with Magazines.com and were informed that Magazines.com experienced a processing issue involving a handful of magazine title purchased (e.g., Cosmopolitan, Entertainment Weekly, Mens Health, Time Magazine, etc.). As some have noted, awards for other eligible purchases at Magazines.com, even if the order basket also included one of the affected titles, have been processing properly. This Magazines.com processing issue caused purchases of the affected magazines to be identified as “ineligible” purchases, and so Magazines.com did not report those specific magazine purchases to Cartera or provide miles awards to Cartera for those specific magazine purchases. However, Magazines.com has notified Cartera that this issue is in the process of being resolved by the Magazines.com team, and those members who have purchased those eligible subscriptions will be awarded for their eligible purchases in the next several weeks. We appreciate your patience as this issue is being resolved by Magazines.com.”
Dec 12, 2013, 1:43 pm
#215
Join Date: Sep 2011
Location: PHL
Posts: 209
Cartera Commerce is sorry for any confusion that may have been caused by purchases you have made through the offer on AAdvantage eShopping for Magazines.com. We have been in contact with Magazines.com and were informed that Magazines.com experienced a processing issue involving a handful of magazine title purchased (e.g., Cosmopolitan, Entertainment Weekly, Mens Health, Time Magazine, etc.). As some have noted, awards for other eligible purchases at Magazines.com, even if the order basket also included one of the affected titles, have been processing properly. This Magazines.com processing issue caused purchases of the affected magazines to be identified as “ineligible” purchases, and so Magazines.com did not report those specific magazine purchases to Cartera or provide miles awards to Cartera for those specific magazine purchases. However, Magazines.com has notified Cartera that this issue is in the process of being resolved by the Magazines.com team, and those members who have purchased those eligible subscriptions will be awarded for their eligible purchases in the next several weeks. We appreciate your patience as this issue is being resolved by Magazines.com.”
Dec 12, 2013, 2:59 pm
#216
Join Date: Apr 2001
Programs: Air Krapistan Poop Points "Scooper Level"
Posts: 248
CarteraCommerce
Thank you for posting. My miles have not posted from my order yet. Who should I e mail to confirm my order on your end? Magazines.com has confirmed my order is good on their end.
Thank you
Thank you for posting. My miles have not posted from my order yet. Who should I e mail to confirm my order on your end? Magazines.com has confirmed my order is good on their end.
Thank you
Dec 12, 2013, 8:04 pm
#217
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,440
Dec 12, 2013, 9:14 pm
#218
Join Date: Oct 2013
Location: WAS
Programs: SPG Plat. Marriott Plat. Hilton Diamond. Hyatt Diamond. IHG Plat.
Posts: 2,580
Dec 12, 2013, 10:01 pm
#219
Join Date: Sep 2011
Posts: 7
I am in the same boat as Dave. My miles have not showed up in my transaction details, despite attempting the "refresh" trick. I have confirmed twice through Magazines.com that my order was linked and email support from Cartera won't talk to me again until Dec 26 (30 days after order). I ordered $1k of magazines.
Can you help and keep me from checking every couple days to see if my order shows up?
Dec 15, 2013, 11:52 am
#221
Join Date: Aug 2006
Posts: 1,246
I ordered $500+ worth of magazines on Thanksgiving.
Nothing posted for two weeks so I ate my own words (of just calm down and wait) and sent an email to inquire. I got a reply saying my miles would post and they were having an issue with their vendor.
Most of my miles posted today in the portal...all but ~$30 worth. I did have to click the "refresh" button on the website (which is different than refreshing your browser).
I'm happy. I will probably follow up for the 1800 missing miles at some point but I'll have enough for my biz class redemption to Asia as soon as these post.
Nothing posted for two weeks so I ate my own words (of just calm down and wait) and sent an email to inquire. I got a reply saying my miles would post and they were having an issue with their vendor.
Most of my miles posted today in the portal...all but ~$30 worth. I did have to click the "refresh" button on the website (which is different than refreshing your browser).
I'm happy. I will probably follow up for the 1800 missing miles at some point but I'll have enough for my biz class redemption to Asia as soon as these post.
Dec 15, 2013, 3:48 pm
#222
Join Date: Apr 2000
Location: Fort Myers, FL
Programs: Hilton Gold, SPG & IHG Plat, & every airline program that I can join
Posts: 2,279
Same here. Magazines.com says i will get the 15,000 miles for my order in 6-8 weeks, but there is still no mention of the $250 purchase on the AA shopping site, and Cartera will not write back. Also it would put me at the $250 total for the bonus miles from the mall as well from the promo near the end of Nov. I am not buying for the bonuses on any of the other Cartera malls until this gets sorted out.
Judyjfla
Judyjfla
Dec 16, 2013, 11:44 am
#224
Suspended
Join Date: Jan 2013
Location: Barcelona
Posts: 3,317
Dec 16, 2013, 11:50 am
#225
Join Date: Jul 2009
Location: DFW
Programs: AS, BA, AA
Posts: 3,670
I had no problems with my Magazines.com posting quickly, I'm just curious when the additional bonus for making a $250 purchase during the same timeframe will post.
I can't recall any recent problems with quick and accurate posting (outside of the disputed / error rates like 70,000 miles for buying a $2 bedazzled phone cover or whatever that deal was).
The 'trick' I use is that my browser always clears all history and cookies every time I quit. So when I'm going e-shopping through a referral link, I just make sure to open a new, clean browser with no history. I'm also a little bit obsessive about if I click around and browse, etc, I decide / note what I'm going to buy, close my browser, open a clean version, and then click through and buy exactly what I want immediately. Sure I shouldn't have to do it, but in the long run it makes things easier.
I can't recall any recent problems with quick and accurate posting (outside of the disputed / error rates like 70,000 miles for buying a $2 bedazzled phone cover or whatever that deal was).
The 'trick' I use is that my browser always clears all history and cookies every time I quit. So when I'm going e-shopping through a referral link, I just make sure to open a new, clean browser with no history. I'm also a little bit obsessive about if I click around and browse, etc, I decide / note what I'm going to buy, close my browser, open a clean version, and then click through and buy exactly what I want immediately. Sure I shouldn't have to do it, but in the long run it makes things easier.