[PREM FARE GONE] KLM/AF Hel - Sin $727 ow
Jan 9, 2024, 9:21 pm
#527
Join Date: Dec 2013
Programs: QRPC Platinum, KFEG
Posts: 1,004
Anyone have any tricks to get Expedia to push KLM on not refunding? I cannot get KLM to talk to me since this one is with Expedia and expedia just refuses to do anything and says KLM cancelled and I will get money back who knows when. I don't really care about the delay in refund (though I can see at times it would be not fun) but I would really like to keep these particular tickets.
the tickets directly from KLM have all been refunded already.
the tickets directly from KLM have all been refunded already.
Last time I had this situation Expedia + KLM it took 5 months and a lot of yelling to finally get refunded.
Jan 10, 2024, 6:41 am
#529
Join Date: Dec 2023
Posts: 20
they didnt move my ICN - TPE flight respectively and it becomes the first sector of the itinerary... am wondering if it will be classified as "no show" if i am not starting at ICN now. CS has been unhelpful and unwilling to make any changes
Jan 10, 2024, 8:31 am
#530
Join Date: Apr 2023
Posts: 45
CS through email/chat? Have you tried calling?
Jan 10, 2024, 8:44 am
#531
Join Date: Jan 2022
Location: Amsterdam
Programs: QR Platinum, HH Diamond, FB Gold
Posts: 32
I would be super careful with getting in touch with KL/AF regarding your booking, I had an active ticket (reinstated like many of us by KLM), however when I called in for seat selection a couple of days ago, they noticed some comments on the booking and actually cancelled the whole thing on the spot without my permission. I was speechless after that, "No sir, there is nothing we can do". Likeee... a couple of seconds before the booking was still active and you cancelled it. I'm kinda starting to hate KLM by now.
Jan 10, 2024, 9:05 am
#532
Join Date: Dec 2023
Posts: 17
I would be super careful with getting in touch with KL/AF regarding your booking, I had an active ticket (reinstated like many of us by KLM), however when I called in for seat selection a couple of days ago, they noticed some comments on the booking and actually cancelled the whole thing on the spot without my permission. I was speechless after that, "No sir, there is nothing we can do". Likeee... a couple of seconds before the booking was still active and you cancelled it. I'm kinda starting to hate KLM by now.
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What you can do is, submit your case tohttps://www.consuwijzer.nl/doe-uw-me...cm-consuwijzer
I encourage everyone to do so, emotional speculation and discussion will not help solve the actual problem,
but reporting this situation to an agency with enforcement measures can!
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Based on the content shared by those who have already successfully travelled, I have gathered prima facie evidence of KLM's partial fulfilment of the contract, and that they are treating passengers differently on their flight contracts, in violation of the EU's Fair Treatment Directive 2005/29/EC.
For those who have already travelled, please continue to share your success stories, it will be a great help to other members!
Last edited by BinbinChen; Jan 18, 2024 at 5:38 am
Jan 10, 2024, 11:04 am
#534
Join Date: Dec 2023
Posts: 20
I would be super careful with getting in touch with KL/AF regarding your booking, I had an active ticket (reinstated like many of us by KLM), however when I called in for seat selection a couple of days ago, they noticed some comments on the booking and actually cancelled the whole thing on the spot without my permission. I was speechless after that, "No sir, there is nothing we can do". Likeee... a couple of seconds before the booking was still active and you cancelled it. I'm kinda starting to hate KLM by now.
Jan 11, 2024, 12:02 am
#535
Join Date: Jan 2008
Location: Phx, AZ
Programs: BA Gold, AS MVPG
Posts: 664
Then a week later, so I guess the Christmas week is when I was able to find availabilities and also was able to get my flights rebooked onto the same exact flights/fare buckets. I was able to pick out seats and everything just fine. In the confirmation email, it does have the line that stated something along the line of, "Nov 30 --- Filing error confirmed". Flight made a stop in SIN for refueling then continue to DPS. I just got off in SIN and flew to BKK instead lol.
Overall, very nice flights with no hiccups at all whatsoever. The AMS-SIN-DPS flight was delayed for 30 minutes and boarding was a zoo. Beside that, good.
Jan 11, 2024, 6:35 am
#538
Join Date: Jul 2006
Programs: DL DM/MM
Posts: 2,302
I'm also curious about this. I've purposely avoided calling or contacting KL/AF, though I'm beginning to worry whether I'm just burying my head in the sand and setting up myself for terrible disappointment and frustration down the road. At the moment, my ticket still shows as confirmed and I'm able to select seats. What are the other ways that one can be proactively sure about the status of the ticket WITHOUT contacting KL/AF?
Jan 11, 2024, 6:49 am
#540
Join Date: Jul 2006
Programs: DL DM/MM
Posts: 2,302
That was my initial thought. But because I have to buy positioning flights--both to Europe and then from my final destination--I don't want to get caught in a situation where I'm left with significant out-of-pocket costs for non-refundable tickets and accommodations.