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[PREM FARE GONE] Mad-scl biz $280 return

[PREM FARE GONE] Mad-scl biz $280 return

Old Nov 29, 22, 5:26 am
  #1486  
 
Join Date: Feb 2018
Posts: 71
Originally Posted by BAFlyer14 View Post
How was the food on IB, you got the menus? Which routes did you fly?
This is Iberia MAD - SCL Oct 2021. Both dinner and breakfast were quite good.

IB MAD - SCL

IB MAD -SCL
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Karol100 is offline  
Old Nov 29, 22, 6:59 am
  #1487  
 
Join Date: Aug 2019
Location: BER
Programs: BAEC, M&M
Posts: 631
Originally Posted by BAFlyer14 View Post
How was the food on IB, you got the menus? Which routes did you fly?
The food was good, no complaints there, although I didn't eat dinner on MAD-SCL because the flight leaves after midnight and by the time they start service it was already 1 AM. Instead, I ate in the lounge dining room, which was well hidden. But yes, there were menus at the seat on all flights.

Flew MAD-SCL-GRU-MAD
Deckter is offline  
Old Dec 13, 22, 4:08 pm
  #1488  
 
Join Date: Dec 2019
Location: Chicago
Programs: AA Gold
Posts: 291
Originally Posted by ChocolateFactory View Post
Just do a charge back.
too late to do a charge back

Originally Posted by leftysauce View Post
funny enough I'm still being run around.

Current situation is that the ticket issued by Amex Travel (075-7XXX) was voided to a $0 value when Iberia unilaterally reissued a ticket in Economy under their control (075-1XXX). Iberia can't process a refund and Amex Travel has no access to the new ticket.
  • Iberia customer service asked for Amex Travel to call Iberia trade helpdesk (travel agency service line) directly to process a refund by the accounting department
  • Then the agency service line directed Amex Travel to have me file a claim at https://www.iberia.com/us/proof-request/
  • I would hear back a few days later directing me to call Amex Travel

and I've been in this loop for a month now

what a ducking mess
Amex and IB both can't figure it out. Amex Travel has escalated my case to their back office and the specialists have called the agency helpdesk many times but were advised that I have to file a complaint.

Eventually, I filed a complaint on BBB and IB processed the refund literally two days later smh. IB customer service is a joke
leftysauce is offline  
Old Dec 13, 22, 4:19 pm
  #1489  
 
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,653
Originally Posted by leftysauce View Post
too late to do a charge back
Charge backs can be done until 3 (or 6?) months after the service was supposed to have been rendered. For flights, this means the flight date. It's not the date when you booked it that's relevant.
ChocolateFactory is offline  
Old Dec 13, 22, 4:35 pm
  #1490  
 
Join Date: Dec 2019
Location: Chicago
Programs: AA Gold
Posts: 291
Originally Posted by ChocolateFactory View Post
Charge backs can be done until 3 (or 6?) months after the service was supposed to have been rendered. For flights, this means the flight date. It's not the date when you booked it that's relevant.
I think Amex chargeback has a time limit of 120 days from the original date of transaction?
leftysauce is offline  
Old Dec 13, 22, 4:44 pm
  #1491  
 
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,653
For something like an in-store purchase, yes. But not for flight tickets etc.

"The Visa chargeback time limit, also used by other card providers, means it has to be used within 120 days of purchase. An exception to this, confirmed by Visa and Mastercard, is when the payment is for a future-dated item, such as a flight or concert tickets. In cases like this, the 120-day limit is counted from the day the service was due to be delivered – so, when the concert is held or the flight occurs."
https://gocardless.com/guides/posts/...d-chargebacks/

Sorry, not an authoritative source, but Amex should have told you the same thing.
ChocolateFactory is offline  
Old Dec 13, 22, 9:44 pm
  #1492  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,526
Originally Posted by leftysauce View Post
I think Amex chargeback has a time limit of 120 days from the original date of transaction?
You can dispute charges for up to about 5 years
pmarrsouth is offline  
Old Dec 14, 22, 2:30 am
  #1493  
 
Join Date: Nov 2022
Posts: 4
Was any of you who flew the deal able to check in online or select a seat on the IB website?
BAFlyer14 is offline  
Old Dec 14, 22, 2:45 am
  #1494  
 
Join Date: Aug 2019
Location: BER
Programs: BAEC, M&M
Posts: 631
Originally Posted by BAFlyer14 View Post
Was any of you who flew the deal able to check in online or select a seat on the IB website?
I was able to choose seats straight away, but check-in only the day before the flight.
Deckter is offline  
Old Dec 19, 22, 2:19 pm
  #1495  
 
Join Date: Aug 2017
Programs: OW
Posts: 213
Originally Posted by leftysauce View Post
I have the 1k fare but no LATAM segments and it's still intact 🤞🏻
flew this recently - no issues 👍🏼
eh220160 is offline  
Old Jan 10, 23, 2:32 pm
  #1496  
 
Join Date: Oct 2012
Programs: AA
Posts: 283
I still have 1K ticket issued by BA. I wanted to know the fare rules in case someone can interpret it for me.
1. Can I cancel the ticket without a fee?
2. Can I change the dates without repricing?
3. Can I add a stopover without paying a fee or repricing after the outbound leg. Currently I have a ticket from MAd to SCL direct ticket with IB but I want to add a stopover in Brazil.
sony2012 is offline  
Old Jan 10, 23, 3:08 pm
  #1497  
 
Join Date: Aug 2015
Location: PRG
Programs: BA Gold, FB Gold, TK Elite
Posts: 63
Originally Posted by sony2012 View Post
I still have 1K ticket issued by BA. I wanted to know the fare rules in case someone can interpret it for me.
1. Can I cancel the ticket without a fee?
2. Can I change the dates without repricing?
3. Can I add a stopover without paying a fee or repricing after the outbound leg. Currently I have a ticket from MAd to SCL direct ticket with IB but I want to add a stopover in Brazil.
I think its all over now, just call BA if you booked it with them. I guess nobody from airline now doesnt care about anything. I am right now sitting in Sala Velasquez in MAD airport, waiting to board SCL flight. No issues at all with 1K IB ticket. In August IB called me on Sunday, that it needs to be either canceled or economy, I refused, asked them to call in a weekday and never heard from them again. Its flexible fare so you should be able to cancel w/o penalty for sure, not sure about change. But I guess from IB point of view, its better to keep the money and let you fly.
nmsondrej is offline  
Old Jan 10, 23, 3:18 pm
  #1498  
 
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,653
Originally Posted by sony2012 View Post
I still have 1K ticket issued by BA. I wanted to know the fare rules in case someone can interpret it for me.
1. Can I cancel the ticket without a fee?
2. Can I change the dates without repricing?
3. Can I add a stopover without paying a fee or repricing after the outbound leg. Currently I have a ticket from MAd to SCL direct ticket with IB but I want to add a stopover in Brazil.
I don't know the fare rules, but since it was a flex fare,it probably is like this:

1. Yes
2. Yes, but only after you have flown at least one flight from the ticket. Then historical pricing will kick in. Otherwise it will be repriced using current fares.
3. If the original fare allows it and you can avoid repricing (see above), then typically yes.

Long story short: Most likely, you can only fly it as it is or get a refund.
But please don't take my word for it, try to find the actual fare rules or ask IB/BA...
ChocolateFactory is offline  
Old Jan 12, 23, 2:39 pm
  #1499  
 
Join Date: Nov 2017
Posts: 193
Tried to change the date before flying 1st sector , agent said no changing fee but have to pay the fare difference, which is over the roof, booked with IB
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Old Jan 12, 23, 11:16 pm
  #1500  
 
Join Date: Aug 2019
Location: BER
Programs: BAEC, M&M
Posts: 631
If i remember the fare rules correctly, 1st change is allowed using historical fare price. The fare rules should still be available in EF, if anyone wishes to double check.
Deckter is offline  

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