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[PREM FARE GONE] Mad-scl biz $280 return

[PREM FARE GONE] Mad-scl biz $280 return

Old Oct 16, 22, 3:50 pm
  #1471  
 
Join Date: Dec 2019
Location: Chicago
Programs: AA Gold
Posts: 312
Originally Posted by coleslaw View Post
I assume you're going to ask them for a cash refund?

it's a little crazy that they're getting away with cancelling the $1k tickets ~three months after issuing them when they're still selling J flights to LIM and SCL for next year in the ~$1600 price range. Yes, it's 60% more than the $1k fare, but a far cry from their "we forgot to add a zero" excuse for a $10,000 fare.
yea that's prob what I have to do. Currently on the phone with amex travel and see what they can do. I just booked a flight to Easter Island last weekend, thinking that it's been a long time and they won't cancel it anymore and now this🤦

The best part is that the 25% discount voucher code for IB.com given as a compensation has to be used in 15 days, like whiskey tango foxtrot. I will not use it so if anyone is booking a flight by EOM, DM me and I'll give you the code

Last edited by leftysauce; Oct 16, 22 at 3:56 pm
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Old Oct 16, 22, 3:54 pm
  #1472  
 
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Originally Posted by leftysauce View Post
yea that's prob what I have to do. Currently on the phone with amex travel and see what they can do. I just booked a flight to Easter Island last weekend, thinking that it's been a long time and they won't cancel it anymore and now this🤦

The best part is that the 25% discount voucher code for IB.com given as a compensation has to be used in 15 days, like .... I will not use it so if anyone is booking a flight by EOM, DM me and I'll give you the code
That "compensation" is laughable!

Although, given it's Iberia, I am surprised they even offered the token 25% discount voucher.
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Old Oct 16, 22, 4:17 pm
  #1473  
 
Join Date: Dec 2019
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Originally Posted by coleslaw View Post
That "compensation" is laughable!

Although, given it's Iberia, I am surprised they even offered the token 25% discount voucher.
well people always complain about how terrible the big 3 (US) airlines are and now I just miss UA everytime I'm flying on OA

Another funny thing is, unless I'm mistaken, is the new fare they put me on only 497 EUR? Essentially I paid $1k for a ~$500 ticket??
*EDIT: i guess plus a random $400 "carrier surcharge" that would put it close to $1k

Tarifa area/Air fare
Tarifa equivalente / Equivalent fare
Precio total a pagar/Price and form of payment

EUR 497,00

Cargo de compaa / Carrier charge
Gastos de gestin / Service fee
Gastos por tarjeta / Credit car fee EUR 0.00

Precio / Price EUR 0,00
EUR PD400.00
EUR 0,00

EUR 0,00 (EUR PD400,00 YQ; PD20,20 JD; PD0,63 OG; PD3,27 QV; PD25,69
ZQ)

Amex rep said IB took control of the ticket so they cannot refund it. Then I called IB and they said the ticket has been refunded already. What a joke of an airline

Last edited by leftysauce; Oct 16, 22 at 4:26 pm
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Old Oct 16, 22, 7:03 pm
  #1474  
 
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Originally Posted by leftysauce View Post
Amex rep said IB took control of the ticket so they cannot refund it.
It is at this point that you should have issued a chargeback, seeing as you were on the phone to Amex anyway
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Old Oct 16, 22, 7:08 pm
  #1475  
 
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Originally Posted by pmarrsouth View Post
It is at this point that you should have issued a chargeback, seeing as you were on the phone to Amex anyway
The AmEx people you speak to are basically just Expedia reps. They dont actually work for the card issuer / have any means to initiate chargebacks etc.
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Old Oct 16, 22, 8:30 pm
  #1476  
 
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Originally Posted by leftysauce View Post
Missed one call from Spain and the voicemail said I can choose economy or refund and they will reach out again the next day. Never received another call but got an email saying they just put me in economy and reissued the ticket. This is the $1k non-stop fare bought with amex
When is your original travel date?
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Old Oct 19, 22, 4:20 pm
  #1477  
 
Join Date: Dec 2019
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Originally Posted by sydneyguy1234 View Post
When is your original travel date?
Apr 2023


Eventually, IB told me to contact Amex Travel and have them call the IB travel agency line as it requires manual refund from the accounting department or whatever. Still waiting on the refund though.
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Old Nov 14, 22, 9:46 am
  #1478  
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My case with LA, a decision was made by the Court of Appeal and like others, the favoured LATAM. They only offered me for the same price only to fly in Y.
Sadly, lost this one.

Cheers!
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Old Nov 14, 22, 11:02 am
  #1479  
 
Join Date: Jan 2018
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Originally Posted by nldogbert View Post
My case with LA, a decision was made by the Court of Appeal and like others, the favoured LATAM. They only offered me for the same price only to fly in Y.
Sadly, lost this one.

Cheers!
You never lose with an error fare, you just didnt win.
That being said, its quite disappointing that some took an error fare to court. Airlines will now be less tempted to honour error fares in the future.
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Old Nov 14, 22, 2:41 pm
  #1480  
 
Join Date: Nov 2009
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Originally Posted by Karol100 View Post
I have the 998 euro direct MAD -SCL ticket bought with IB still intact. Did anyone already fly with one of these tickets (in business class)?
Booked mine with BA. Completed the trip last weekend. No issues.

Palmer
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Old Nov 19, 22, 3:07 am
  #1481  
 
Join Date: Nov 2022
Posts: 4
My ticket is still live. Booked at an OTA, two weeks later one flight in the booking got canceled, contacted the OTA and about a week later a new ticket was issued by Latam. The new ticket even says Reissue due to involuntary schedule change and shows the old ticket number as exchanged ticket. The new ticket issue date is therefore well outside the time frame of the issued tickets from the error fare. I think I might have slipped through cause of this lucky circumstance.

I start to feel pretty comfortable that I can actually fly the ticket. Do you guys think there could be any issues at MAD airport? My only concern is, that the Latam e-ticket still shows the old ticket number under the "exchanged ticket" section.
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Old Nov 23, 22, 8:07 am
  #1482  
 
Join Date: Dec 2019
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Originally Posted by leftysauce View Post
yea that's prob what I have to do. Currently on the phone with amex travel and see what they can do. I just booked a flight to Easter Island last weekend, thinking that it's been a long time and they won't cancel it anymore and now this🤦

The best part is that the 25% discount voucher code for IB.com given as a compensation has to be used in 15 days, like whiskey tango foxtrot. I will not use it so if anyone is booking a flight by EOM, DM me and I'll give you the code
funny enough I'm still being run around.

Current situation is that the ticket issued by Amex Travel (075-7XXX) was voided to a $0 value when Iberia unilaterally reissued a ticket in Economy under their control (075-1XXX). Iberia can't process a refund and Amex Travel has no access to the new ticket.
  • Iberia customer service asked for Amex Travel to call Iberia trade helpdesk (travel agency service line) directly to process a refund by the accounting department
  • Then the agency service line directed Amex Travel to have me file a claim at https://www.iberia.com/us/proof-request/
  • I would hear back a few days later directing me to call Amex Travel

and I've been in this loop for a month now

what a ducking mess
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Old Nov 23, 22, 8:14 am
  #1483  
 
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Just do a charge back.
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Old Nov 27, 22, 4:34 am
  #1484  
 
Join Date: Aug 2019
Location: BER
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Just came back from flying this fare, booked via AMEX.

Happy to have had a lie flat for such a long trip, but IB service is atrocious and their A330s could use a refurb or better yet, retirement. Very good champagne and wines on LA, crew much nicer than on IB.
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Old Nov 29, 22, 4:19 am
  #1485  
 
Join Date: Nov 2022
Posts: 4
How was the food on IB, you got the menus? Which routes did you fly?
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