(prem fare gone): *A: CDG-BNE 1050eur rt
Aug 5, 2020, 7:30 am
#211
Join Date: Oct 2011
Posts: 53
Ticket is issued by Austrian. Tried calling Austrian many times now every single agent I spoke to refused to help and said I had to contact Amex Travel to get the new flights booked.
Amex Travel is saying the new itinerary has to be repriced according to Lufthansa trade support.
What are people's experience like with Austrian issued tickets?
Amex Travel is saying the new itinerary has to be repriced according to Lufthansa trade support.
What are people's experience like with Austrian issued tickets?
Nov 18, 2020, 4:49 pm
#212
Join Date: Feb 2014
Programs: Star Alliance Gold, AS MVP
Posts: 990
Got this email today:
We regret to inform you that your flight with Lufthansa Group has been canceled due to the impact of the novel coronavirus (COVID-19).
Following the cancellation of your flights, the airline offers you the following options:
Option 1:
Postpone the date of your trip until December 31, 2021 (at the same rate subject to availability, or by paying the rate difference).
Option 2:
Reimbursement of your flights.
Sucks that I can't move the flights into 2022..
We regret to inform you that your flight with Lufthansa Group has been canceled due to the impact of the novel coronavirus (COVID-19).
Following the cancellation of your flights, the airline offers you the following options:
Option 1:
Postpone the date of your trip until December 31, 2021 (at the same rate subject to availability, or by paying the rate difference).
Option 2:
Reimbursement of your flights.
Sucks that I can't move the flights into 2022..
Nov 18, 2020, 5:39 pm
#213
Join Date: Mar 2019
Location: DK
Programs: A3 Gold, BA Silver
Posts: 869
Got this email today:
We regret to inform you that your flight with Lufthansa Group has been canceled due to the impact of the novel coronavirus (COVID-19).
Following the cancellation of your flights, the airline offers you the following options:
Option 1:
Postpone the date of your trip until December 31, 2021 (at the same rate subject to availability, or by paying the rate difference).
Option 2:
Reimbursement of your flights.
Sucks that I can't move the flights into 2022..
We regret to inform you that your flight with Lufthansa Group has been canceled due to the impact of the novel coronavirus (COVID-19).
Following the cancellation of your flights, the airline offers you the following options:
Option 1:
Postpone the date of your trip until December 31, 2021 (at the same rate subject to availability, or by paying the rate difference).
Option 2:
Reimbursement of your flights.
Sucks that I can't move the flights into 2022..
Nov 18, 2020, 8:23 pm
#214
Join Date: Dec 2016
Location: Munich
Programs: QR Platinum, TK Elite Plus, SQ Gold, BA Gold, VS Gold, Globalist, HH Diamond
Posts: 101
Got this email today:
We regret to inform you that your flight with Lufthansa Group has been canceled due to the impact of the novel coronavirus (COVID-19).
Following the cancellation of your flights, the airline offers you the following options:
Option 1:
Postpone the date of your trip until December 31, 2021 (at the same rate subject to availability, or by paying the rate difference).
Option 2:
Reimbursement of your flights.
Sucks that I can't move the flights into 2022..
We regret to inform you that your flight with Lufthansa Group has been canceled due to the impact of the novel coronavirus (COVID-19).
Following the cancellation of your flights, the airline offers you the following options:
Option 1:
Postpone the date of your trip until December 31, 2021 (at the same rate subject to availability, or by paying the rate difference).
Option 2:
Reimbursement of your flights.
Sucks that I can't move the flights into 2022..
Nov 18, 2020, 11:28 pm
#215
Join Date: May 2013
Location: GVA, BSL, ZRH
Programs: A3*, HH, club carlson: all gold and bonvoy plat
Posts: 466
Yes, at least it worked that way for me (lx ticketed, on another fare). Flight got canceled in April. Didn't answer to any mail and waited June to reschedule my flights for april 2021.
Jan 19, 2021, 3:21 am
#216
Join Date: Feb 2004
Location: Netherlands
Posts: 4,287
Hi,
Anyone already rebooked their flights to sometime this year? Just read in one of the blogs that Australia might not even be opened to tourist anytime this year. My understanding booking is only until end of 2021.
I had initially planning to move it to July, but this seems futile in current situation.
Cheers!
Anyone already rebooked their flights to sometime this year? Just read in one of the blogs that Australia might not even be opened to tourist anytime this year. My understanding booking is only until end of 2021.
I had initially planning to move it to July, but this seems futile in current situation.
Cheers!
Jan 19, 2021, 8:13 am
#217
Join Date: Feb 2014
Programs: Star Alliance Gold, AS MVP
Posts: 990
Hi,
Anyone already rebooked their flights to sometime this year? Just read in one of the blogs that Australia might not even be opened to tourist anytime this year. My understanding booking is only until end of 2021.
I had initially planning to move it to July, but this seems futile in current situation.
Cheers!
Anyone already rebooked their flights to sometime this year? Just read in one of the blogs that Australia might not even be opened to tourist anytime this year. My understanding booking is only until end of 2021.
I had initially planning to move it to July, but this seems futile in current situation.
Cheers!
Jan 20, 2021, 4:17 am
#218
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
What is your understanding of the rebooking game rules?
I understand i need to call to rebook my ticket (to Australia) before end of January 2021 (just 10 days left!!!), new travel can start on/ before 31 December 2021 (as I posted in LH thread Swiss Moscow told me they are not aware yet of the rebooking deadline extension till 31 March).
My concern is that currently Australia is closed and if i make a booking now I kind of agree that I may not be able to travel as booked and it will not be the airline problem anymore.
For example, let's say I rebook to September 2021 and Australia either not reopens for foreigners until then or reopens but keeps the quarantine requirement (lets say down from 14 to 10 day). In such or similar circumstances my tourist trip would not make sense. At the same time the situation will unlikely be worse than it is now so there are no more grounds to ask for another ticket change waiver to change my tickeet again.
Will it be a voluntary change then if my September trip makes no practical sense (ie with change fees applied and with new ticket repriced under the current fares)?
I understand i need to call to rebook my ticket (to Australia) before end of January 2021 (just 10 days left!!!), new travel can start on/ before 31 December 2021 (as I posted in LH thread Swiss Moscow told me they are not aware yet of the rebooking deadline extension till 31 March).
My concern is that currently Australia is closed and if i make a booking now I kind of agree that I may not be able to travel as booked and it will not be the airline problem anymore.
For example, let's say I rebook to September 2021 and Australia either not reopens for foreigners until then or reopens but keeps the quarantine requirement (lets say down from 14 to 10 day). In such or similar circumstances my tourist trip would not make sense. At the same time the situation will unlikely be worse than it is now so there are no more grounds to ask for another ticket change waiver to change my tickeet again.
Will it be a voluntary change then if my September trip makes no practical sense (ie with change fees applied and with new ticket repriced under the current fares)?
Jan 20, 2021, 4:35 am
#219
Join Date: Feb 2004
Location: Netherlands
Posts: 4,287
What is your understanding of the rebooking game rules?
I understand i need to call to rebook my ticket (to Australia) before end of January 2021 (just 10 days left!!!), new travel can start on/ before 31 December 2021 (as I posted in LH thread Swiss Moscow told me they are not aware yet of the rebooking deadline extension till 31 March).
I understand i need to call to rebook my ticket (to Australia) before end of January 2021 (just 10 days left!!!), new travel can start on/ before 31 December 2021 (as I posted in LH thread Swiss Moscow told me they are not aware yet of the rebooking deadline extension till 31 March).
Cheers!
Jan 20, 2021, 4:48 am
#220
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
It is all on Covid related pages. For Swiss is is here
The below is for a cancelled flight scenario (no free class to class rebooking in other cases?).
I understand this means the flight has to be actaually rebooked before 31 January (and this the kind of understanding i had from my call with LX Moscow office too).
The below is for a cancelled flight scenario (no free class to class rebooking in other cases?).
For tickets booked up to and including 15 May 2020 the following applies:
Your flight has been cancelled
If your flight has been cancelled, you have the following options:- You can rebook free of charge to an alternative flight to the same destination and within the same travel class.
- Your ticket will remain valid and you can use it towards a future flight. Latest start of travel is 31 December 2021. If you would like to choose this option, please get in touch with us, latest by 31 January 2021. You can also change your destination and your travel class. Please note, that in these cases, an additional payment might be necessary, e.g. if you change to a higher travel class or if you rebook from a short-haul to a long-haul flight.
Jan 20, 2021, 4:52 am
#221
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
And this what we have on LH web
It is clear on LH that the rebooking has to be made by 31 January (wait is it 31 March already? not anything LX is aware of yet...).
It is clear on LH that the rebooking has to be made by 31 January (wait is it 31 March already? not anything LX is aware of yet...).
Your flight is cancelled, you have the following options:
- you can rebook preferably until 31.03.2021 free of charge on an alternative flight to the same destination and in the same class of carriage.
- you can also change the class of carriage or the departure and destination airports if you wish*. In general, your ticket will retain its value and you can use it for a new trip with travel start date until 31.12.2021 at a later date. If the rebooked fare is more expensive due to a change in, for example, destination (e.g. rebooking from short-haul to long-haul), change of travel class or similar, an additional payment may be required. To use this option, please contact us no later than 31.01.2021, to book your new trip.
Jan 20, 2021, 5:14 am
#222
Join Date: Feb 2014
Programs: Star Alliance Gold, AS MVP
Posts: 990
And this what we have on LH web
It is clear on LH that the rebooking has to be made by 31 January (wait is it 31 March already? not anything LX is aware of yet...).
It is clear on LH that the rebooking has to be made by 31 January (wait is it 31 March already? not anything LX is aware of yet...).
Anyway, Expedia was extremely generous , like really really really generous. Not a single P class segment left on my itinerary..
Jan 20, 2021, 5:42 am
#223
Join Date: Feb 2014
Programs: Star Alliance Gold, AS MVP
Posts: 990
What is your understanding of the rebooking game rules?
I understand i need to call to rebook my ticket (to Australia) before end of January 2021 (just 10 days left!!!), new travel can start on/ before 31 December 2021 (as I posted in LH thread Swiss Moscow told me they are not aware yet of the rebooking deadline extension till 31 March).
My concern is that currently Australia is closed and if i make a booking now I kind of agree that I may not be able to travel as booked and it will not be the airline problem anymore.
For example, let's say I rebook to September 2021 and Australia either not reopens for foreigners until then or reopens but keeps the quarantine requirement (lets say down from 14 to 10 day). In such or similar circumstances my tourist trip would not make sense. At the same time the situation will unlikely be worse than it is now so there are no more grounds to ask for another ticket change waiver to change my tickeet again.
Will it be a voluntary change then if my September trip makes no practical sense (ie with change fees applied and with new ticket repriced under the current fares)?
I understand i need to call to rebook my ticket (to Australia) before end of January 2021 (just 10 days left!!!), new travel can start on/ before 31 December 2021 (as I posted in LH thread Swiss Moscow told me they are not aware yet of the rebooking deadline extension till 31 March).
My concern is that currently Australia is closed and if i make a booking now I kind of agree that I may not be able to travel as booked and it will not be the airline problem anymore.
For example, let's say I rebook to September 2021 and Australia either not reopens for foreigners until then or reopens but keeps the quarantine requirement (lets say down from 14 to 10 day). In such or similar circumstances my tourist trip would not make sense. At the same time the situation will unlikely be worse than it is now so there are no more grounds to ask for another ticket change waiver to change my tickeet again.
Will it be a voluntary change then if my September trip makes no practical sense (ie with change fees applied and with new ticket repriced under the current fares)?
Well, if you can't enter the country the airline can not let you board the plane.. but then again they set the deadline so you are forced to rebook (or take a refund) before the end of January and the new travel has to start on/before December 31...
Jan 20, 2021, 11:30 pm
#224
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
Jan 21, 2021, 3:23 am
#225
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
Does the current Australia closure for foreigners have an end date? If (luckily yes) then the extension will qualify as a reason for further involuntary rebooking, and if not (which I think it is) then it's really 'my fault' scenario.