[PREM FARE GONE] ST: AZ NBO-LAX OW 977 euro - fully flexible J class
Aug 15, 2019, 4:20 pm
#166
Join Date: Jul 2003
Posts: 446
How far back possible to reschedule?
Both 2 tickets below for my mom and myself for her 75th birthday. She got shoved down the stairs in the SF MUNI last week, and while didn't break anything, the floor is so filthy she got sepsis from the skin damage / scrapes and been in the hospital 5 days. Now looks like we have to wait at least two months. (Outbound on miles which we can redeposit/change for a fee).
First, any sense on how late we can push these tickets back? Called Alitalia a few times just to ask questions and different responses every time.
Second, any recommendation on reissue how we should try to do for ticket stock etc? Probably just putting miles on Delta (AS preferred but don't think possible here).
18 Sep 19 NBO/FCO Class C Fare Basis: COWKE
19 Sep 19 FCO/LAX Class C Fare Basis: COWKE
0552345XXX ticket nos Booked on Alitalia.com 21 May 19
First, any sense on how late we can push these tickets back? Called Alitalia a few times just to ask questions and different responses every time.
Second, any recommendation on reissue how we should try to do for ticket stock etc? Probably just putting miles on Delta (AS preferred but don't think possible here).
18 Sep 19 NBO/FCO Class C Fare Basis: COWKE
19 Sep 19 FCO/LAX Class C Fare Basis: COWKE
0552345XXX ticket nos Booked on Alitalia.com 21 May 19
Aug 20, 2019, 5:54 pm
#167
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
Both 2 tickets below for my mom and myself for her 75th birthday. She got shoved down the stairs in the SF MUNI last week, and while didn't break anything, the floor is so filthy she got sepsis from the skin damage / scrapes and been in the hospital 5 days. Now looks like we have to wait at least two months. (Outbound on miles which we can redeposit/change for a fee).
First, any sense on how late we can push these tickets back? Called Alitalia a few times just to ask questions and different responses every time.
Second, any recommendation on reissue how we should try to do for ticket stock etc? Probably just putting miles on Delta (AS preferred but don't think possible here).
18 Sep 19 NBO/FCO Class C Fare Basis: COWKE
19 Sep 19 FCO/LAX Class C Fare Basis: COWKE
0552345XXX ticket nos Booked on Alitalia.com 21 May 19
First, any sense on how late we can push these tickets back? Called Alitalia a few times just to ask questions and different responses every time.
Second, any recommendation on reissue how we should try to do for ticket stock etc? Probably just putting miles on Delta (AS preferred but don't think possible here).
18 Sep 19 NBO/FCO Class C Fare Basis: COWKE
19 Sep 19 FCO/LAX Class C Fare Basis: COWKE
0552345XXX ticket nos Booked on Alitalia.com 21 May 19
Having said that, I don't see how you can change those flights without paying current fares. Alitalia's call center does not make exceptions, and your fare rules are clear: you can either refund (perhaps against a fee because you have a C fare instead of a J fare) or if you change before the departure of the first flight, the fare is fully recalculated using today's pricing.
If it was on Delta ticket stock, and this happened, I think Delta definitely would have accommodated you as much as possible. I don't see Alitalia doing it, besides charging you the full fare difference between what you paid and what you're trying to change to. The only way to avoid that would be to fly the first leg of the ticket, then you would be subject to the historical pricing.
Oct 20, 2019, 9:41 am
#168
Join Date: Dec 2016
Location: NY-NCE-FCO
Programs: DL Diamond - Marriott Titanium - Hilton Gold
Posts: 24
I **think** you would be okay as you are still flying the first segment. Who did you book with, that will be the biggest impact...if its an online travel agency, any change will be frustrating most likely. If you booked with Delta and have any status, the Medallion desk will probably be able to do it without much fuss. Let us know how it works out!
On another note, I'm in Nairobi right now. Took my one-way Z ticket down last week. Had a misconnect and got rerouted. When they rebooked me, the rebooked J instead of Z so I got 200% instead of 150%. Huge win!
On another note, I'm in Nairobi right now. Took my one-way Z ticket down last week. Had a misconnect and got rerouted. When they rebooked me, the rebooked J instead of Z so I got 200% instead of 150%. Huge win!
I tried to change the 2nd part of my 1st fare component (FCO-LAX-JFK) on the day after I flew NBO-FCO and I was able to make the change based on historical fares.
There was only one moment that was scary as the DL representative said that they could not find the old fare (JOWKE) because they were looking on the date when the ticket was changed back from AF 057 ticket stock to DL 006 ticket stock. I did a quick research on my emails and found the date when I originally booked it in May and told the representative and issue was solved.
To reposition myself to NBO I bought a cheap ticket in economy. On the day I had to fly CDG-NBO, the flight was in overbooking and luckily I got upgraded to business but got the miles based on the economy ticket as it should be.
Jan 9, 2020, 4:01 am
#169
Join Date: Feb 2019
Posts: 102
I have tried to cancel my ticket from NBO to ORD I booked with Flight Network. However they are quoting a 50% cancelation fee, which seems rather high to me, given that it is a J-class ticket.
Are they correct that there is a 50% cancellation fee and is there anywhere I can verify this? They are claiming this is coming from the airline, but they are not willing/unable to send me any proof of this.
My fare basis is JOWKE (verified on SAUDI website) which has the following fare rules according to EF:
Results from ExpertFlyer.com
Are they correct that there is a 50% cancellation fee and is there anywhere I can verify this? They are claiming this is coming from the airline, but they are not willing/unable to send me any proof of this.
My fare basis is JOWKE (verified on SAUDI website) which has the following fare rules according to EF:
Results from ExpertFlyer.com
Spoiler
Last edited by Rambol; Jan 9, 2020 at 4:02 am Reason: spoiler tags
Jan 14, 2020, 2:09 am
#170
Join Date: Feb 2000
Location: Seattle, WA, USA
Posts: 219
Another Historical Fare Question
Last year, I booked NBO-AUH-FCO-CDG-LAX through Priceline.
I have flown the first 2 segments and am in Rome now. I am trying to change flight times from FCO and CDG to increase the amount of time that I have in Paris.
My understanding is that I would be able to work with Alitalia to make the changes that I want since I have already flown the first segment, but the call center is insistent that I work with Priceline. When I call Priceline they find the new flights that I want, but claim that I have to pay the difference between the today's price and the original fare.
Any suggestions on how to get them to understand that the new itinerary should use historical pricing?
I have flown the first 2 segments and am in Rome now. I am trying to change flight times from FCO and CDG to increase the amount of time that I have in Paris.
My understanding is that I would be able to work with Alitalia to make the changes that I want since I have already flown the first segment, but the call center is insistent that I work with Priceline. When I call Priceline they find the new flights that I want, but claim that I have to pay the difference between the today's price and the original fare.
Any suggestions on how to get them to understand that the new itinerary should use historical pricing?
Jan 14, 2020, 2:31 pm
#171
Join Date: Jan 2018
Programs: AF/KL Gold, DL Diamond, Hertz PC, Bonvoy Gold Elite; Hilton Gold
Posts: 997
Last year, I booked NBO-AUH-FCO-CDG-LAX through Priceline.
I have flown the first 2 segments and am in Rome now. I am trying to change flight times from FCO and CDG to increase the amount of time that I have in Paris.
My understanding is that I would be able to work with Alitalia to make the changes that I want since I have already flown the first segment, but the call center is insistent that I work with Priceline. When I call Priceline they find the new flights that I want, but claim that I have to pay the difference between the today's price and the original fare.
Any suggestions on how to get them to understand that the new itinerary should use historical pricing?
I have flown the first 2 segments and am in Rome now. I am trying to change flight times from FCO and CDG to increase the amount of time that I have in Paris.
My understanding is that I would be able to work with Alitalia to make the changes that I want since I have already flown the first segment, but the call center is insistent that I work with Priceline. When I call Priceline they find the new flights that I want, but claim that I have to pay the difference between the today's price and the original fare.
Any suggestions on how to get them to understand that the new itinerary should use historical pricing?
If that still doesn't work, I'd call back AZ and explain that PL is refusing to service the ticket based on the fare rules and that you want them to take control of the ticket as its ultimately their fare contract you bought. You'll need to push really hard. I have no idea how much AZ will push back...my only experience is with Delta. At DL, if you can get hold of a supervisor and the OTA is not cooperating, they will intervene.
Best of luck!
Jan 14, 2020, 2:34 pm
#172
Join Date: Jan 2018
Programs: AF/KL Gold, DL Diamond, Hertz PC, Bonvoy Gold Elite; Hilton Gold
Posts: 997
Clarification from what I said: "Tell them they have to read the fare rules that clearly state changes to the return are allowed at no charge..."
Should say "the fare rules clearly state after travel has commenced". Use EF to pull the full txt of JOWKE or pm and I'll send it to you. If you are going to fight, you need to have the fare rule txt in front of you.
Should say "the fare rules clearly state after travel has commenced". Use EF to pull the full txt of JOWKE or pm and I'll send it to you. If you are going to fight, you need to have the fare rule txt in front of you.
Jan 14, 2020, 2:50 pm
#173
Join Date: Jan 2018
Programs: AF/KL Gold, DL Diamond, Hertz PC, Bonvoy Gold Elite; Hilton Gold
Posts: 997
Okay...Update to my previous post.
Below are the exact wording of the fare. Are you in CDG on the return portion of the ticket or the outbound. Airline industry standard practice is to consider any travel commended as using historical fares. Others who have reissued this fare with Delta have no issues with this. However, reading the fare rules it actually states "fare component". If you are in CDG on your outbound leg, then PL could interpret the rules that they cannot use historical fares because they would be changing the first fare component. You may need to get AZ's input on the rules and if AZ agrees its okay, they will need to document the reservation in a way that PL can see the comments. I have BOLDED the problematic text.
AFTER DEPARTURE
CHANGES PERMITTED.
CHILD/INFANT DISCOUNTS APPLY.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
WAIVED FOR ILLNESS OR DEATH OF PASSENGER OR FAMILY
MEMBER.ILLNESS/DEATH WAIVER MUST BE SUBSTANTIATED
BY A VALID HOSPITAL/DEATH CERTIFICATE.
--------------------------------------------------
CHANGE RULES APPLY PER FARE COMPONENT.
CHARGE APPLIES BY TRANSACTION - PER PERSON
FOR ADULT/CHILD AND INFANT.
WHEN MORE THAN ONE FARE COMPONENT IS
CHANGED AT SAME TIME THE HIGHEST PENALTY
OF ALL CHANGED FARE COMPONENTS APPLIES.
--------------------------------------------------
AFTER DEPARTURE OF THE OUTBOUND JOURNEY
--------------------------------------------------
A CHANGE IS A DATE/OR FLIGHT OR ROUTING
MODIFICATION. IN THE EVENT OF REROUTING
THE FARE MUST BE RECALCULATED USING THE APPLICABLE
FARE FOR THE NEW ORIGIN/DESTINATION
OR THE NEW ROUTING.
--------------------------------------------------
NEW RESERVATION AND REISSUE/REVALIDATION
MUST BE MADE AT THE SAME TIME. THE NEW
BASE FARE AMOUNT MUST BE RECALCULATED USING
FARES IN EFFECT ON THE PREVIOUS TICKETING
DATE IF CHANGE DOES NOT OCCUR ON THE FIRST
FARE COMPONENT OF THE JOURNEY.
WHEN CHANGE OCCURS ON THE FIRST FARE COMPONENT
OF THE JOURNEY ONLY OR ON THE FIRST FARE COMPONENT
AND OTHER FARE COMPONENTS OF THE JOURNEY NEW FARE
WILL BE RECALCULATED USING FARES IN EFFECT ON
DATE OF REISSUE.
FOLLOWING CONDITIONS APPLY
CHANGE CAN BE DONE IN SAME OR HIGHER
BOOKING CLASS.
THE FARE MAY BE LOWER - EQUAL OR HIGHER
THAN PREVIOUS FARE. WHEN CHANGE RESULTS
IN A LOWER FARE NO CREDIT/REFUND OF RESIDUAL
AMOUNT WILL BE MADE.ALL RULE PROVISIONS OF
THE NEWLY TICKETED FARE MUST BE MET.
Below are the exact wording of the fare. Are you in CDG on the return portion of the ticket or the outbound. Airline industry standard practice is to consider any travel commended as using historical fares. Others who have reissued this fare with Delta have no issues with this. However, reading the fare rules it actually states "fare component". If you are in CDG on your outbound leg, then PL could interpret the rules that they cannot use historical fares because they would be changing the first fare component. You may need to get AZ's input on the rules and if AZ agrees its okay, they will need to document the reservation in a way that PL can see the comments. I have BOLDED the problematic text.
AFTER DEPARTURE
CHANGES PERMITTED.
CHILD/INFANT DISCOUNTS APPLY.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
WAIVED FOR ILLNESS OR DEATH OF PASSENGER OR FAMILY
MEMBER.ILLNESS/DEATH WAIVER MUST BE SUBSTANTIATED
BY A VALID HOSPITAL/DEATH CERTIFICATE.
--------------------------------------------------
CHANGE RULES APPLY PER FARE COMPONENT.
CHARGE APPLIES BY TRANSACTION - PER PERSON
FOR ADULT/CHILD AND INFANT.
WHEN MORE THAN ONE FARE COMPONENT IS
CHANGED AT SAME TIME THE HIGHEST PENALTY
OF ALL CHANGED FARE COMPONENTS APPLIES.
--------------------------------------------------
AFTER DEPARTURE OF THE OUTBOUND JOURNEY
--------------------------------------------------
A CHANGE IS A DATE/OR FLIGHT OR ROUTING
MODIFICATION. IN THE EVENT OF REROUTING
THE FARE MUST BE RECALCULATED USING THE APPLICABLE
FARE FOR THE NEW ORIGIN/DESTINATION
OR THE NEW ROUTING.
--------------------------------------------------
NEW RESERVATION AND REISSUE/REVALIDATION
MUST BE MADE AT THE SAME TIME. THE NEW
BASE FARE AMOUNT MUST BE RECALCULATED USING
FARES IN EFFECT ON THE PREVIOUS TICKETING
DATE IF CHANGE DOES NOT OCCUR ON THE FIRST
FARE COMPONENT OF THE JOURNEY.
WHEN CHANGE OCCURS ON THE FIRST FARE COMPONENT
OF THE JOURNEY ONLY OR ON THE FIRST FARE COMPONENT
AND OTHER FARE COMPONENTS OF THE JOURNEY NEW FARE
WILL BE RECALCULATED USING FARES IN EFFECT ON
DATE OF REISSUE.
FOLLOWING CONDITIONS APPLY
CHANGE CAN BE DONE IN SAME OR HIGHER
BOOKING CLASS.
THE FARE MAY BE LOWER - EQUAL OR HIGHER
THAN PREVIOUS FARE. WHEN CHANGE RESULTS
IN A LOWER FARE NO CREDIT/REFUND OF RESIDUAL
AMOUNT WILL BE MADE.ALL RULE PROVISIONS OF
THE NEWLY TICKETED FARE MUST BE MET.
Jan 15, 2020, 1:24 am
#174
Join Date: Feb 2000
Location: Seattle, WA, USA
Posts: 219
Utskicat,
Thank you, you were amazingly generous with the work that you put into this reply. I am in Rome now (Wed morning Rome time), I am scheduled to leave for CDG on Friday. I will call priceline and present them with the fare rules that you forwarded and report back.
Thank you, you were amazingly generous with the work that you put into this reply. I am in Rome now (Wed morning Rome time), I am scheduled to leave for CDG on Friday. I will call priceline and present them with the fare rules that you forwarded and report back.
Jan 15, 2020, 1:50 am
#175
Join Date: Feb 2000
Location: Seattle, WA, USA
Posts: 219
One more thing to add: Since this is a one-way multi city, I am assuming this is the outbound (I have flown NBO-AUH-FCO, and am in Rome now)?. I flew to NBO on a separate ticket on Turkish airlines.
Last edited by Designtime; Jan 15, 2020 at 4:14 am