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[Premium Fare Gone]: CX: Vietnam to North America from $674 (J) and $1100 (F)

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Old Dec 31, 2018, 9:41 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: alexj7

CAUTION - TURNAROUND
"One customer did have issues. Wang Guanran, who documents his travels on hktravelblog.com, had his plans to travel to New York on Wednesday cut short when he was prevented from flying by immigration officials in Vietnam... he was detained by Vietnamese immigration officials, who said it was illegal to return to his city of origin while in transit." - Source:SCMP, 2 January 2019
Also https://rapidtravelchai.boardingarea...-direct-turns/

Visa Information: check out the Vietnam visa/VOA thread in the Asia forum. You can get either a visa on arrival where you get the stamp on arrival) or a "looseleaf" visa in advance from a VN Consulate in the US (which allows you to go straight to the immigration queue). There are sometimes lines for the VOA stamp and so the loosleaf approach can save you some time.

Seat Assignments

per NWPlatinum below - Cathay blocks out all seats except for 2D for some reason. I never understood the reasoning behind this but in any event just contact them for a seat assignment and they’ll let you have your choice. They like to block out seats for people with bassinets and babies. But you can usually get 2A, which is the best see if you’re solo traveler. Just say I want seat 2A and I’ll move if requested at the airport (never was asked to move)

Basic Visa Options for US Citizens
1. One month, one entry
2. One month, multiple entries
3. Three months, one entry
4. Three months, multiple entries
5. One year, multiple entries

Everyone needs an e-visa approval before boarding if they will enter the country. (e.g. clear customs). Connecting flights - even on separate tickets - do not require a visa IF IF IF the connecting airline has a counter in the transit area. (The airline may have their own rules.) Going back to the same country is not allowed without clearing customs first.

Expect the visa check at your point of departure. (Computer will flag your ticket.) The actual stamp is received on arrival (in most cases). (There is also the possibility of a visa insert with no need to go to 'visa on arrival'.)


Official Site: Embassy of the Socialist Republic of Vietnam in the United States

Lounge Access (Access Requirements)
JFK - AA Flagship First (F Departure)
ORD - British Airways Club / First Lounge T5 (J / F departures). AA Flagship lounge T3 (logistics in this post)
BOS
SFO - CX Lounge Terminal A (F or J Departure)
YVR - CX Lounge Gate 67

HKG

HAN - Song Hong Lounge (KA) or ACV/NIA Business Lounge (KA)
DAD

Current status:
  • Deal is no longer active (can't book this anymore)
    • CX announced that they will honor all tickets! Tweet here. Facebook here.

Mainstream media coverage:



Post your trip dates and itinerary here:
Please use (+1) to denote you are in F and can guest someone (or more than 1 person) into the F lounges in HKG.


January:
1/9: KA 294 HAN-HKG - tonykline1947 (+1)
1/10: CX 888 HKG-YVR - tonykline1947 (+1)
1/18: KA 296 HAN-HKG - SOWK
1/19: CX 888 HKG-YVR - SOWK
1/21: KA 227 DAD-HKG - Governator
1/21: KA 227 DAD-HKG - usairchairman (+1)
1/21: CX 840 HKG-JFK - usairchairman (+1)
1/21: CX 846 HKG-JFK - Governator
1/22: CX 845 JFK-HKG - Governator
1/23: KA 220 HKG-DAD - Governator (won't fly this one)
1/23: CX5227 DAD-HKG rbAA
1/23: CX840 HKG-JFK rbAA (can guest at Wing FC or Pier FC as I have 5hrs+)
1/26: CX 227 DAD-HKG - Synd(+1)
1/26: CX 846 HKG-JFK - Synd(+1)
1/29 KA 227 DAD-HKG - miffSC
1/29 CX 846 HKG-JFK - miffSC
1/30: CX 831 JFK-HKG - Synd (+1)
1/30: CX 865 JFK - YVR - HKG - ss2k(+1) can guest someone at JFK Flagship dining (i think)


February:
2/1: CX 220 - HKG - DAD - Synd (+1) - will try not to fly this one
2/1: CX 220 - HKG - DAD - ss2k (+1) - will probably stay in DAD for couple of days if anyone wants to join
2/2: CX865 JFK-YVR-HKG rbAA (can guest at JFK AA FL FC)
2/3 - KA 227 - DAD-HKG - swgsword, Pochama
2/3 - CX 840 - HKG-JFK - Pochama
2/4 - CX 888 - HKG-YVR-JFK - swgsword (+1, also FL at JFK)
2/4: CX5220 HKG-DAD rbAA (tight connection :50 so no lounge time unless I misconnect)
2/10: CX 764 SGN-HKG - zebes
2/11: CX 806 HKG-ORD - zebes
2/15: CX 831 JFK-HKG - usairchairman (+1)
2/15: CX 812 HKG-BOS - AnttiV
2/16: KA 220 HKG-DAD - usairchairman (+1)
2/18 CX 872 HKG-SFO - princesakura (+1)
2/19: KA 296 HAN-HKG - IncaTrails
2/19: CX 812 HKG-BOS - IncaTrails
2/22: CX 811 BOS-HKG - AnttiV

March:
3/01: CX 807 ORD-HKG - zebes
3/01 CX ### HAN-HKG - billbligh (+3)
3/02 CX888 HKG-YVR (0100) billybligh(+3)
3/03: CX 767 HKG-SGN - zebes
3/03: CX 764 SGN-HKG - zebes
3/04: CX 806 HKG-ORD - zebes
3/05: CX1790 HAN-HKG - dordal
3/06: CX872 HKG-SFO - dordal
3/08: CX 873 SFO-HKG - princesakura
3/11: KA 223 DAD-HKG - SiempreBCNJFK
3/12: CX 888 HKG-YVR-JFK - SiempreBCNJFK
3/12: CX 865 YVR-HKG - SOWK
3/13: CX 1791 HKG-HAN - SOWK
3/14: CX 5227 DAD-HKG - Hudute
3/14: CX 840 HKG-JFK - Hudute
3/15: CX 5527 DAD-HKG - Frebay (+1)
3/15: CX 840 HKG-JFK - Frebay (+1)
3/15: CX 845 JFK-HKG - SiempreBCNJFK
3/16: KA 228 HKG-DAD - SiempreBCNJFK
3/17: KA 227 DAD-HKG - SiempreBCNJFK
3/17: CX 890 HKG-EWR - SiempreBCNJFK
3/18: CX 872 HKG-SFO - princesakura (+1)
3/20: CX ### HKG-JFK - tcormier (+2)
3/20: CX 888 HKG-(YVR)-JFK - captainstubing (+1)
3/22: CX 831 JFK-HKG - captainstubing
3/22: CX 840 HKG-JFK - jongesander (+1)
3/25: CX 899 EWR-HKG - SiempreBCNJFK
3/26: KA 226 HKG-DAD - SiempreBCNJFK
3/26: CX 845 JFK-HKG - swgsword
3/27: KA 220 HKG-DAD - swgsword (+1)
3/27: KA ### HAN-HKG - Mauibaby2008
3/27: CX ### HKG-JFK - Mauibaby2008
3/28: CX 766 SGN-HKG - SiempreBCNJFK
3/28: CX 846 HKG-JFK - SiempreBCNJFK
3/29: CX 5296 HAN-HKG - LHG
3/29: CX 872 HKG-SFO - LHG
3/29: CX 807 ORD-HKG - zebes
3/31: CX 767 HKG-SGN - zebes

April:

4/3 CX 845 JFK-HKG - miffSC
4/4 KA 220 HKG-DAD - miffSC
4/6 KA 294 HAN-HKG - frisbfreek
4/7 CX 830 HKG-JFK - frisbfreek (+1)
4/13: KA 294 HAN-HKG - bostonbali (+1)
4/13: KA 294 HAN-HKG - swgsword
4/14: CX 888 HKG-YVR-JFK bostonbali (+1)
4/14: CX 888 HKG-YVR-JFK swgsword (+1)
4/19: KA 298 HAN-HKG shek3112
4/19: CX 846 HKG-JFK shek3112 (+3)
4/19: CX 806 HKG-ORD Oshkosh105 (+1)
4/20: CX 807 ORD-HKG Oshkosh105
4/29: CX 845 JFK-HKG shek3112 (+3)
4/30: KA 299 HKG-HAN shek3112 (may change)
4/30: KA 221 DAD-HKG - driveswith (+1)

May:
5/1: CX 888 HKG-YVR - driveswith (+1)
5/1: CX 888 YVR-JFK - driveswith (+1)
5/8: CX 845 JFK-HKG - driveswith (+1)
5/8: KA 221 DAD-HKG - zip10001
5/8: CX 840 HKG-JFK - zip10001
5/10: CX 873 SFO-HKG - dordal
5/11: CX5297 HKG-HAN - dordal
5/11: KA 296 HAN-HKG - james_yuen (+1)
5/12: CX 888 HKG-YVR - james_yuen (+1)
5/12: CX 5294 HAN-HKG - dordal
5/13: CX 872 HKG-SFO - dordal
5/13: BA 28 HKG-LHR - driveswith (+1)
5/15 CX865 YVR-HKG - james_yuen (+1)
5/16 KA 299 HKG-HAN - james_yuen (+1)
5/19: CX 845 JFK-HKG - Frebay (+1)
5/20: CX 5224 HKG-DAD - Frebay (+1)
5/21: KA 296 HAN-HKG - AndrewT84
5/22: CX 872 HKG-SFO - AndrewT84
5/24: CX 811 BOS-HKG - IncaTrails
5/25: KA 297 HKG-HAN - IncaTrails
5/28: CX 764 SGN-HKG - JetSetDave
5/28: CX 858 HKG-SEA - JetSetDave
5/30: CX 841 JFK-HKG - zip10001
5/31: KA 224 HKG-DAD - zip10001
5/31: CX 5294 (KA) HAN-HKG maverikbc (+1)

June:
6/1: CX 888 HKG-YVR maverikbc (+1)
6/2: KA 221 DAD-HKG - sgan317 (+2)
6/2: CX 840 HKG-JFK - sgan317 (+2)
6/2: KA 221 DAD-HKG - greendx
6/2: CX 840 HKG-JFK - greendx
6/3: CX 888 HKG-JFK - JALOO5-Flyer
6/8: KA 296 HAN-HKG - Mrow (+1)
6/8: CX 846 HKG-JFK - Mrow (+1)
6/8: CX 766 SGN-HKG - Quanh79 (+3)
6/8: CX 846 HKG-JFK - Quanh79 (+3)
6/8: KA 296 HAN-HKG - UAPremierGuy
6/8: CX 840 HKG-JFK - UAPremierGuy
6/8: KA 221 DAD-HKG - Evianon
6/8: CX 840 HKG-JFK - Evianon (+1)
6/9: KA 294 DAD-HKG - Frebay (+1)
6/10: CX 872 HKG-SFO - Frebay (+1)
6/10: CX 845 JFK-HKG - UAPremierGuy
6/11: CX 845 JFK-HKG - Evianon
6/12: KA 220: HKG-DAD - Evianon
6/12: CX 841 JFK-HKG - Mrow (+1)
6/12: CX 845 JFK-HKG - Hudute
6/13: KA 299 HKG-HAN - Mrow (+1)
6/13: CX 5220 HKG-DAD - Hudute
6/17: KA 225 DAD-HKG - CruisingAlitiude47
6/18: CX 830 HKG-JFK - CruisingAlitiude47
6/22: KA 294 HAN-HKG - FormallyKnownAs (+1)
6/22: CX 830 HKG-YVR - FormallyKnownAs (+1)
6/22: CX 888 HKG-JFK - FormallyKnownAs (+1)
6/22: KA 221 DAD-HKG ZohyeahZ (+2)
6/22: CX 840 HKG-JFK ZohyeahZ (+2)
6/28: CX 865 JFK-HKG - greendx
6/30: KA 220 HKG-DAD - greendx

July:
7/3: CX 857 SEA-HKG - JetSetDave
7/4: CX 767 HKG-SGN - JetSetDave
7/4: KA 294 HAN-HKG - Majuki
7/4 CX 872 SFO-HKG - princesakura
7/5: CX 872 HKG-SFO - Majuki
7/5: KA 227 DAD-HKG - afirm (+1)
7/6: CX 888 HKG-YVR-JFK- afirm (+1)
7/7: CX 841 JFK-HKG - afirm (+1)
7/8: KA 224 HKG-DAD - afirm (+1)
7/8: KA 296 HAN-HKG - terryversay (+1)
7/8: CX 840 HKG-JFK - terryversay (+1)
7/8: CX 872 - HKG-SFO - princesakura
7/9: CX 841 JFK-HKG - JALOO5-Flyer
7/11: CX 873 SFO-HKG - AndrewT84
7/12: KA 297 HKG-HAN - AndrewT84
7/12: CX 845 JFK-HKG - CruisingAltitude47
7/13: KA 220 HKG-DAD - CruisingAltitude47
7/14: KA 221 DAD-HKG - nutty92 (+2)
7/14: CX 840 HKG-JFK - nutty92 (+2)
7/14: CX 1764 SGN-HKG - chitink (+2)
7/15: CX 806 HKG-ORD - chitink (+2)
7/17: CX 840 HKG-JFK - danfl44 (+1)
7/20: CX 865 JFK-HKG zOhYeahz (+2)
7/22: KA 224 HKG-DAD zOhYeahz (+2)
7/25: CX 841 JFK-HKG - danfl44 (+1)
7/27: CX ### JFK-HKG - tcormier (+2)
7/30: KA 221 DAD-HKG - driveswith (+1)
7/31: CX 888 HKG-YVR - driveswith (+1)
7/31: CX 888 YVR-JFK - driveswith (+1)

August:

8/5: KA 225 DAD-HKG - sriegert
8/6: CX 888 HKG-JFK - sriegert
8/6 KA 221 DAD-HKG - aradisc (+1)
8/7 CX 888 HKG-YVR-JFK - aradisc (+1)
8/7: KA 221/840 DAD-HKG-JFK Brituchenite
8/9: CX 845 JFK-HKG - Quanh79 (+1)
8/9: CX767 HKG-SGN - Quanh79 (+1)
8/10 CX 840 HKG-JFK - thefilipinotraveler (+1)
8/11 CX 841 JFK-HKG - driveswith (+1)
8/11 KA 294 DAD-HKG - pochi
8/12 KA 225 DAD-HKG - Dancrane (+1)
8/12 CX 888 HKG-JFK - pochi (+1)
8/13 CX 830 HKG-JFK - Dancrane (+1)
8/17 CX 851 SFO-HKG - princesakura
8/17 CX 841 JFK-HKG - pochi (+1)
8/17 KA 297 HKG-HAN - thefilipinotraveler (+1)
8/18 CX 845 JFK-YVR-HKG - swgsword
8/19 KA 299 HKG-HAN - swgsword (+1)
8/19 CX 841 JFK-HKG - Dancrane (+1)
8/20 KA 224 HKG-DAD - Dancrane (+1)
8/23 CX 845 JFK-HKG - sriegert
8/23 CX812 HKG-BOS - paul4471 (+2)
8/24 - KA 220 HKG-DAD - sriegert
8/24 CX1790/VN592 HAN-HKG ritesa (+1)
8/25 CX888 HKG-YVR ritesa (+1)
8/26 CX 872 HKG-SFO - princesakura
8/27 CX865 YVR-HKG ritesa (+1)
8/30: CX835 JFK-HKG - terryversay (+1)
8/30: CX830 HKG-JFK - JALOO5-Flyer (+1)
8/31: KA297 HKG-HAN - terryversay (+1)
8/30 KA299 HKG-HAN ritesa (+1)
8/30: CX865CX5/220 JFK-YVR-HKG-DAD Brituchenite
8/30: KA/CX ### HAN-HKG-JFK-DCA - GlobalNelson

September:
9/1: CX 766 SGN-HKG - quinzinho (+1)
9/1: AA 192 / CX 7686 HKG-LAX - quinzinho (+1)
9/1: AA 303 LAX-IAD - quinzinho (+1)
9/1: CX 873 SFO-HKG - Majuki
9/1: CX 1791 HKG-HAN - paul4471 (+2)
9/2: KA 297 HKG-HAN - Majuki
9/6: AA 1139 IAD-LAX - quinzinho (+1)
9/7: AA 193 / CX 7685 LAX-HKG - quinzinho (+1)
9/8: CX 767 HKG-SGN - quinzinho (+1)
9/7: KA 221 DAD-HKG - ChiefNWA
9/7: CX 840 HKG-JFK - ChiefNWA
9/9: VN592-CX840 HAN-HKG-JFK - Zebranz
9/14: KA296-CX810 HAN-HKG pschafer+1 in J
9/14: CX 851 SFO-HKG - princesakura
9/26: CX 764 SGN-HKG - Phrantic
9/27: CX 806 HKG-ORD - Phrantic
9/28: CX 845 JFK-HKG - Pochama
9/29: KA 220 HKG-DAD - Pochama
9/30: CX ### JFK-HKG - Mauibaby2008

October:
10/01: KA ### HKG-HAN - Mauibaby2008
10/05: CX855-KA299 YVR-HKG-HAN - pschafer+1 in J
10/08 CX5221 - CX890 DAD-HKG-EWR MCI777
10/10 CX841 - CX5224 JFK-HKG-DAD MCI777
10/10: CX865-KA297 JFK-HKG-HAN - Zebranz
10/11: CX 865 JFK-HKG - ChiefNWA
10/12: KA 220 HKG-DAD - ChiefNWA
10/12: CX 873 SFO-HKG - dordal
10/13: CX5299 HKG-HAN
10/15: VN594-CX840 SGN-HKG-JFK - Zebranz
10/16-17: KA221J/CX888A DAD-HKG-YVR-JFK - Shareholder
10/19 CX865 YVR-HKG maverikbc (+1)
10/20 CX1791 (VN) HKG-HAN maverikbc (+1)
10/25: CX/KA ### DCA-JFK-HKG-HAN - GlobalNelson
10/30: CX 831 JFK-HKG - SiempreBCNJFK
10/31: CX 721 HKG-SGN - SiempreBCNJFK

November:
11/1: CX 831 JFK-HKG - sgan317 (+2)
11/1: KA/CX ### HAN-HKG-YVR - GlobalNelson
11/2: KA 220 HKG-DAD - sgan317 (+2)
11/4-6: CX865A/KA220J (CX5220J) JFK-HKG-DAD - Shareholder
11/7: CX 807 ORD-HKG - chitink (+1)
11/7: CX841-CX799 JFK-HKG-SGN - Zebranz (changed due to CX Cxl CX845)
11/8: CX 721 HKG-SGN - chitink (+1)
11/8: CX 845 JFK-HKG - nutty92 (+2)
11/9: KA 228 HKG-DAD - nutty92 (+2)
11/11: KA296-CX872 HAN-HKG-SFO - Zebranz
11/12: CX 1764 SGN-HKG - chitink (+1)
11/13: CX 806 HKG-ORD - chitink (+1)
11/17: KA 227 DAD-HKG - Paul5795 (+1)
11/18: CX 872 HKG-SFO - Paul5795 (+1)
11/26: CX 807 ORD-HKG - chitink (+1)
11/26: CX873-KA295 SFO-HKG-HAN - Zebranz (might abandon KA295)
11/27: CX 721 HKG-SGN - chitink (+1)
11/29: KA296 HAN-HKG - JAeX
11/30: CX872 HKG-SFO - JAeX
11/30: KA 227 DAD-HKG-Tennislover9
11/30: CX 846 HKG-JFK-Tennislover9
11/30: CX726 SGN-HKG- stephem (+4)
11/30: CX858 HKG-SEA- stephem (+4)

December:
12/02: HKG-SFO CX872- uclabruin82
12/14: KA 294 HAN-HKG - calcjr23 (+1)
12/15: CX 830 HKG-JFK - calcjr23 (+1)
12/15: CX873 SFO-HKG - Paul5795
12/17: KA226 HKG-DAD - Paul5795
12/18: CX 807 ORD-HKG - Phrantic
12/19: CX 865 YVR-HKG - FormallyKnownAs (+1)
12/19: CX 841 JFK-HKG - FormallyKnownAs (+1)
12/19: CX 865 JFK-YVR - calcjr23 (+1)
12/20: CX 865 YVR-HKG - calcjr23 (+1)
12/20: KA 295 HKG-HAN - FormallyKnownAs (+1) may abandon
12/20: CX 767 HKG-SGN - Phrantic
12/20: CX 845 JFK-HKG-Tennislover9
12/20: CX857 SEA-HKG- stephem (+4)
12/21: CX799 HKG-SGN- stephem (+4)
12/21: KA 228 HKG-DAD-Tennislover9 (may abandon)
12/21: KA 297 HKG-HAN - calcjr23 (+1)
12/21: CX873 SFO-HKG - JAeX
12/23: KA297 HKG-HAN - JAeX
12/24: CX 873 SFO-HKG - Frebay (+1)
12/24: KA 295 HKG-HAN - Frebay (+1)
12/24: CX 873 SFO-HKG - UCLABruin82

FARES (YMMV) listed alphabetically - F booked into J/A; J booked into I,D,C.


  • DAD-IAD: ~$1,483 (F)
  • DAD-JFK: ~$675 (J) ~$845 (F)
  • DAD-SFO: ~$931 (J)
  • HAN-BOS: ~$1,120 (J) ~$1,200 (F)
  • HAN-IAD: ~$1,000 (J) ~$1,400 (F)
  • HAN-JFK: ~$1,324 (J) ~$1,444 (F)
  • HAN-SFO: ~$1,240 (F)
  • HAN-YVR: ~$768 (J) ~$988 (F)
  • SGN-JFK: ~$1,849 (F)
  • SGN-ORD: ~$1,115 (F)
  • SGN-SEA: ~$1,109 (J)
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[Premium Fare Gone]: CX: Vietnam to North America from $674 (J) and $1100 (F)

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Old Dec 1, 2019, 1:56 pm
  #2821  
 
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
Originally Posted by tobikosan
Just out of curiousity if you had to cancel the last leg of a ticket, say HKG-Vietnam after landing in HKG how would be best to go about it? On app, on website, over Twitter etc?
Just no-show.
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Always Flyin is offline  
Old Dec 1, 2019, 2:11 pm
  #2822  
 
Join Date: Jul 2009
Location: NYC
Programs: AA EXP
Posts: 1,372
Originally Posted by tobikosan
Just out of curiousity if you had to cancel the last leg of a ticket, say HKG-Vietnam after landing in HKG how would be best to go about it? On app, on website, over Twitter etc?
You could no-show, as the poster above suggests....But I think the courteous thing to do would be to call, or go to the transfer desks and tell them that you can't take the last flight because you need to be in Hong Kong. It's not the hugest deal, but it will be a nice thing to save the gate agents the added trouble/stress of trying to track you down while doing everything else they need to do to get the flight out on time.
tobikosan and Global321 like this.
DMPHL is offline  
Old Dec 9, 2019, 8:33 am
  #2823  
 
Join Date: Apr 2012
Location: NYC, LAX, HKG
Posts: 286
Originally Posted by alexj7
Update for my fellow FTers. I was able to successfully change my ticket.

This is for fare basis AAARRVN8 which booked into A/J. I booked via Priceline. Calling them was useless as they always quoted a really high $ figure, even for flights with clear A/J availability. I flew the outbound already, so that opened up calling CX directly for changes instead. Preparing for the worst, I just called, and the change was actually super easy - probably thanks to advanced research into the issue. I made sure to feed the agent flights with definite A/J availability. Note, I was only able to get that by forcing a stopover in HKG, which I am fine with.

What I did was search using ITA matrix like this:



I was looking for late 2019 or early 2020. Late 2019 was basically non-existent. I was worried about booking into 2020, since some reported that ticket validity is one year from purchase, although my receipt didn't mention that, just one year from travel commencement and also something about only until Jan 31 2020. I decided to try a date in early January first, and that worked. Only owed the $100 change fee per passenger, plus a minor tax for HKG of about ~$10-20 (too excited at that point to care )

So basically, if you want to reschedule just the return flight, you may have luck in early 2020. There were also some dates from now until October open, but Nov/Dec were completely unavailable.
I am able to pull up A space on ITA and Expedia, but not on CX website. Searching R/T dates out of Vietnam as well, just to ensure Vietnam POS. Anyone else experience the CX website showing less availability than OTA?

Last edited by mcdullhk88; Dec 9, 2019 at 9:30 am
mcdullhk88 is offline  
Old Dec 9, 2019, 7:02 pm
  #2824  
 
Join Date: Sep 2009
Location: Global
Posts: 5,998
Originally Posted by mcdullhk88
I am able to pull up A space on ITA and Expedia, but not on CX website. Searching R/T dates out of Vietnam as well, just to ensure Vietnam POS. Anyone else experience the CX website showing less availability than OTA?
Assuming you have flown the outbound, have you tried to just change the return at the CX site (versus looking for open dates)?

The last time I did it - about two weeks ago - I didn't even bother looking for space first. Just changed my return to March. It was wide open.
Global321 is offline  
Old Dec 10, 2019, 8:58 am
  #2825  
 
Join Date: Apr 2012
Location: NYC, LAX, HKG
Posts: 286
Originally Posted by Global321
Assuming you have flown the outbound, have you tried to just change the return at the CX site (versus looking for open dates)?

The last time I did it - about two weeks ago - I didn't even bother looking for space first. Just changed my return to March. It was wide open.
Although I booked an A fare, every time I try to change via the website, it shows me only J options. This is even for dates where CX phone reps tell me there is A space I can change to.

Also just to add:
  • Available on CX website = reps can see the A space for changes.
  • Available on OTA and ITA, but not on CX website = reps cannot see A space.
  • I tried both Twitter and USA phone line.
mcdullhk88 is offline  
Old Dec 11, 2019, 9:00 am
  #2826  
 
Join Date: Apr 2012
Location: NYC, LAX, HKG
Posts: 286
Datapoint:
  • Searched some dates for HAN-USA-HAN on CX website, found A space. This is Vietnam POS, coming straight from CX website.
  • CX phone representatives cannot see A space for changes, on those dates, despite multiple HUCA.
  • CX Twitter advises: "seat availability on a new ticket and for rebooking are different."
  • Ticket was booked on CX website, not OTA.
Seems like there is no perfect way to search for change options online.
mcdullhk88 is offline  
Old Dec 12, 2019, 12:55 am
  #2827  
 
Join Date: Sep 2009
Location: Global
Posts: 5,998
Originally Posted by mcdullhk88
Although I booked an A fare, every time I try to change via the website, it shows me only J options. This is even for dates where CX phone reps tell me there is A space I can change to.

Also just to add:
  • Available on CX website = reps can see the A space for changes.
  • Available on OTA and ITA, but not on CX website = reps cannot see A space.
  • I tried both Twitter and USA phone line.
Originally Posted by mcdullhk88
Datapoint:
  • Searched some dates for HAN-USA-HAN on CX website, found A space. This is Vietnam POS, coming straight from CX website.
  • CX phone representatives cannot see A space for changes, on those dates, despite multiple HUCA.
  • CX Twitter advises: "seat availability on a new ticket and for rebooking are different."
  • Ticket was booked on CX website, not OTA.
Seems like there is no perfect way to search for change options online.
Did you try random dates online to see if you could change your ticket to any date? Several dates in March were available in First when I checked a few weeks ago.

It could be the dates you want are not available for this ticket.
Global321 is offline  
Old Dec 12, 2019, 10:24 am
  #2828  
 
Join Date: Apr 2012
Location: NYC, LAX, HKG
Posts: 286
Originally Posted by Global321
Did you try random dates online to see if you could change your ticket to any date? Several dates in March were available in First when I checked a few weeks ago.

It could be the dates you want are not available for this ticket.
I am not even given the option to search for A fares on the website, despite being booked in A. How are you getting A fares to show online?

mcdullhk88 is offline  
Old Dec 12, 2019, 11:43 am
  #2829  
 
Join Date: Apr 2012
Location: NYC, LAX, HKG
Posts: 286
Originally Posted by mcdullhk88
Datapoint:
  • Searched some dates for HAN-USA-HAN on CX website, found A space. This is Vietnam POS, coming straight from CX website.
  • CX phone representatives cannot see A space for changes, on those dates, despite multiple HUCA.
  • CX Twitter advises: "seat availability on a new ticket and for rebooking are different."
  • Ticket was booked on CX website, not OTA.
Seems like there is no perfect way to search for change options online.
Update: was able to make the change via Twitter. I guess HUCA worked this time, even over Twitter where there is a chat log showing previous attempts.

I didn't even have to make an argument about A being available. Just asked if I could waitlist for A (if such waitlisting even exists), and they said it was available.
mcdullhk88 is offline  
Old Dec 12, 2019, 9:35 pm
  #2830  
 
Join Date: Sep 2009
Location: Global
Posts: 5,998
Originally Posted by mcdullhk88
Update: was able to make the change via Twitter. I guess HUCA worked this time, even over Twitter where there is a chat log showing previous attempts.

I didn't even have to make an argument about A being available. Just asked if I could waitlist for A (if such waitlisting even exists), and they said it was available.
Glad it worked out! ^

For the future... Online at the CX site you do not need to look for A fares. Just select change flights. Pick the days you want. If it is available it will say no additional fare and you pay the $100 change fee. Very easy to do.
mcdullhk88 likes this.
Global321 is offline  
Old Dec 15, 2019, 4:50 pm
  #2831  
 
Join Date: May 2009
Location: LAX
Programs: AS MVPG100, Hyatt Globalist, MGM Gold, Caesars Diamond
Posts: 636
FYI Cancelled the HKG-HAN final leg and got almost $50 back to my original credit card.
margarita girl and Global321 like this.
tobikosan is offline  
Old Dec 15, 2019, 6:05 pm
  #2832  
 
Join Date: Sep 2009
Location: Global
Posts: 5,998
Has anyone gotten sick/changed plans weeks AHEAD of time for the last segment (HKG-Vietnam) and booked a separate CX ticket?

Specifically...
Booked, checked-in and fly JFK-HKG
Booked and checked-in HKG-HAN/DAD - am departure
Booked HKG-XXX on CX as well - am departure

Fly JFK-HKG, then don't fly last segment (HKG-HAN/DAD)
Instead, fly the separate HKG-XXX

If yes, when/where did you check-in for the separate HKG-XXX?
Any issues? Any special instructions?

Not looking for any theoretical 'no problem' / 'problem' thoughts. Looking for actual experience.

Feel free to confidentially pm your story to me if you do not want to post to the group.

thanks in advance!
Global321 is offline  
Old Dec 15, 2019, 11:05 pm
  #2833  
 
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
Flew our outbound SGN-HKG-SEA a couple of weeks ago and the miles finally showed up in my kids AS accounts. Wow, it will be 33,500 award miles once we fly back later this week. With all the 5k award sales that AS has for west coast routes, that's 3 roundtrip flights to Montana or SoCal for each kid, which is easily $500-600 in value to us. What a deal ;-)
stephem is offline  
Old Dec 22, 2019, 6:15 am
  #2834  
 
Join Date: Apr 2012
Location: NYC, LAX, HKG
Posts: 286
Originally Posted by tobikosan
FYI Cancelled the HKG-HAN final leg and got almost $50 back to my original credit card.
Did you have a stopover in HKG? CX website does not allow cancellation of booking, or cancellation of check-in, after boarding passes have been issued. So the only option for one seeking to skip the last leg, without stopover, seems to be a no-show.
mcdullhk88 is offline  
Old Dec 22, 2019, 1:01 pm
  #2835  
 
Join Date: Jul 2009
Location: World
Posts: 1,647
How close in to departure does CX take control over these tickets?

That is to say if you booked through an OTA then how many hours out from departure does it cease to be possible to make changes through the OTA?
mster is offline  


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