Feb 11, 2015, 11:49 am
Last edit by: drewguy
If you've never gone through this process read this before posting!
Note: Please consider that with high probability, United is monitoring this thread, so please pay attention on what you post!
DOT Investigation Updates
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According to USA Today, Ben Mutzabaugh:
Note that United has also accidentally cancelled "legitimate" tickets paid for in USD, purchased in USD from LHR... Please check your other tickets if purchased today to ensure they were not unilaterally cancelled.
However, there is no chance at all that you can have your tickets re-instated if you complain to DOT on the basis of DOT rule § 399.88:
Form for filing DOT complaint. File complaint as soon as your ticket is cancelled.
Link to PDF of enforcement bodies for European customers affected. File complaint as soon as your ticket is cancelled.
Tips for DOT Complaint:
Template For Complaint:
-----
Tips for retrieving your ticket number:
https://www.united.com/web/en-US/app...NRCD=2/11/2015
Freedom of Information Act Request
File #2015-147, Office of the Secretary of Transportation - Receipt acknowledged 3/13/15
http://www.dot.gov/individuals/foia/office-secretary-foia-information
Relevant excerpt from my request on 2/24/15. There no need for multiple requests for the same thing, though feel free to request more or different information obviously. I'll post any updates as I get them.
"Under the Freedom of Information Act, 5 U.S. C. subsection 552, I am requesting access to any and all records of correspondence, including electronic, between anyone working for, or on the behalf of, United Airlines and its subsidiaries, and with anyone working for, or on the behalf of, the Department of Transportation; specifically this would include only the date range beginning on February 11th, 2015 through and including February 24th, 2015.
In addition, I am requesting access to any and all internal records and correspondence in relation to coming to the decision made on February 23rd, 2015 regarding the Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare, with the exception of any of the consumer submitted complaints via phone, email, website, or letter. Specifically, this would be any records beginning on February 11th, 2015 through and including February 24th, 2015."
Note: Please consider that with high probability, United is monitoring this thread, so please pay attention on what you post!
DOT Investigation Updates
- 02/23/15: DOT says UA does not have to honor the fare; link to DOT's full explanation (pdf)
- 02/12/15: DOT Statement
- 02/12/15: fox news mentions DOT investigation and mention update by 5:00 pm ET -- posted by xSTRIKEx6864
- 02/12/15: Fox news clip -- posted by FlyingLasse
- 02/12/15: Another clip on fox news interviewing the pointsguy -- posted by FlyingLasse
- 02/12/15: Person in charge at the dot is Alex Taday (don't bombard him with email - or we will all regret it) -- posted by sonofzeus
- 02/12/15: Fox News update: UA honoring fares will depends on complaints made at the DOT.... -- posted by synd
-------
According to USA Today, Ben Mutzabaugh:
United is voiding the bookings of several thousand individuals who were attempting to take advantage of an error a third-party software provider made when it applied an incorrect currency exchange rate, despite United having properly filed its fares. Most of these bookings were for travel originating in the United Kingdom, and the level of bookings made with Danish Kroner as the local currency was significantly higher than normal during the limited period that customers made these bookings.
However, there is no chance at all that you can have your tickets re-instated if you complain to DOT on the basis of DOT rule § 399.88:
§ 399.88 Prohibition on post-purchase price increase.
(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
Link to PDF of enforcement bodies for European customers affected. File complaint as soon as your ticket is cancelled.
Tips for DOT Complaint:
- File on DOT for every ticket number affected.
- If you have one reservation with four people traveling (four tickets) file 4 DOT complaints, one per ticket.
- If you have separate reservations, file a DOT complaint for each.
- The DOT complaint website may take several minutes to load, depending on demand.
- When you go to upload a file, be careful as it will reset all your radio buttons. So, if you want a copy of the complaint, make sure you double check that "Yes" is still selected before submitting, especially if you upload a file.
Template For Complaint:
United has unilaterally cancelled my ticket without my consent.
Facts:
1. The ticket was ticketed (had a ticket number).
2. I received a confirmation number, ticket number, and emails stating both
3. The ticket was paid for and my credit card charged.
United must reinstate the ticket within its original cabin. This trip is for travel TO the United States.
At no time during the booking process was any other fare than the Danish Krone equivalent displayed. As a reasonable, prudent consumer, I believed I was paying the price displayed to me on the website. United never sent or displayed the equivalent fare in any other currency.
Trip Details
Ticket #: 016XXXXXXXXXX
PNR: XXXXXX
Routing: LHR-EWR-LAX-HNL
Attachments: Attached is a document showing the ticket, routing, and providing proof that the reservation was ticketed.
Filename: Cancelled - UA Reservation - LHR-EWR-LAX-HNL - XXXXXX - 016XXXXXXXXXX.pdf
+-------------------------------------------------------+
| Relevant Law |
| http://www.law.cornell.edu/cfr/text/14/399.88 |
+-------------------------------------------------------+
§ 399.88 Prohibition on post-purchase price increase.
(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
+-------------------------------------------------------+
| Relevant FAQ |
| http://airconsumer.ost.dot.gov/rules/EAPP_2_FAQ.pdf |
+-------------------------------------------------------+
Does the prohibition on post-purchase price increases in section 399.88(a) apply in the situation where a carrier mistakenly offers an airfare due to a computer problem or human error and a consumer purchases the ticket at that fare before the carrier is able to fix the mistake?
Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a “mistake.”
Facts:
1. The ticket was ticketed (had a ticket number).
2. I received a confirmation number, ticket number, and emails stating both
3. The ticket was paid for and my credit card charged.
United must reinstate the ticket within its original cabin. This trip is for travel TO the United States.
At no time during the booking process was any other fare than the Danish Krone equivalent displayed. As a reasonable, prudent consumer, I believed I was paying the price displayed to me on the website. United never sent or displayed the equivalent fare in any other currency.
Trip Details
Ticket #: 016XXXXXXXXXX
PNR: XXXXXX
Routing: LHR-EWR-LAX-HNL
Attachments: Attached is a document showing the ticket, routing, and providing proof that the reservation was ticketed.
Filename: Cancelled - UA Reservation - LHR-EWR-LAX-HNL - XXXXXX - 016XXXXXXXXXX.pdf
+-------------------------------------------------------+
| Relevant Law |
| http://www.law.cornell.edu/cfr/text/14/399.88 |
+-------------------------------------------------------+
§ 399.88 Prohibition on post-purchase price increase.
(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
+-------------------------------------------------------+
| Relevant FAQ |
| http://airconsumer.ost.dot.gov/rules/EAPP_2_FAQ.pdf |
+-------------------------------------------------------+
Does the prohibition on post-purchase price increases in section 399.88(a) apply in the situation where a carrier mistakenly offers an airfare due to a computer problem or human error and a consumer purchases the ticket at that fare before the carrier is able to fix the mistake?
Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a “mistake.”
Tips for retrieving your ticket number:
- paste(right click copy link location first) following link into your web browser
- change XXXXXX next to COPNR= for your reservation number and LASTNAME next to LN= for you SURNAME
- go to the webpage address you have just created
https://www.united.com/web/en-US/app...NRCD=2/11/2015
Originally Posted by MatthewLAX
Originally Posted by MatthewLAX View Post
R E L A X
Breathe deep.
Congrats on all who got in.
Now comes the fun part.
1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.
2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.
3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.
4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.
5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.
6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.
7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.
7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.
8a Success (Honored) - Trip Report thread becomes very active
R E L A X
Breathe deep.
Congrats on all who got in.
Now comes the fun part.
1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.
2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.
3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.
4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.
5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.
6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.
7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.
7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.
8a Success (Honored) - Trip Report thread becomes very active
Freedom of Information Act Request
File #2015-147, Office of the Secretary of Transportation - Receipt acknowledged 3/13/15
http://www.dot.gov/individuals/foia/office-secretary-foia-information
Relevant excerpt from my request on 2/24/15. There no need for multiple requests for the same thing, though feel free to request more or different information obviously. I'll post any updates as I get them.
"Under the Freedom of Information Act, 5 U.S. C. subsection 552, I am requesting access to any and all records of correspondence, including electronic, between anyone working for, or on the behalf of, United Airlines and its subsidiaries, and with anyone working for, or on the behalf of, the Department of Transportation; specifically this would include only the date range beginning on February 11th, 2015 through and including February 24th, 2015.
In addition, I am requesting access to any and all internal records and correspondence in relation to coming to the decision made on February 23rd, 2015 regarding the Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare, with the exception of any of the consumer submitted complaints via phone, email, website, or letter. Specifically, this would be any records beginning on February 11th, 2015 through and including February 24th, 2015."
[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link
Feb 20, 2015, 5:19 am
#4696
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,898
All the arguments by people clinging to the hope of a nearly free first class ticket are also tedious... and self-righteous and outrageously self-entitled. And for SCSA's previous rant about hate speech, etc., add "in outer space" to this list. Only someone who is so insecure in the validity of their own arguments would be so upset by any inkling of an opposing opinion.
For everyone else, United just outsourced over a 1000 jobs, including mechanics positions (no offence to anyone who works for an outsourcing firm, but you don't exactly have sterling reputations.)
Hope you all booked codeshares.
For everyone else, United just outsourced over a 1000 jobs, including mechanics positions (no offence to anyone who works for an outsourcing firm, but you don't exactly have sterling reputations.)
Hope you all booked codeshares.
Hopefully this will make you see the problem with your arguments.
Also, even several of the pro-United lawyers have pointed out that 399.88 overrides contract law. Therefore, intend or knowledge SHOULD not matter in the DOT decision. So all this discussion about DKK, websites, CC, billing address is completely irrelevant.
Feb 20, 2015, 5:25 am
#4697
Join Date: Jun 2014
Posts: 43
I don't mind opposing opinions, Judy. I mind being labelled a "fraud". "entitled", etc., repeatedly.
Such a childish tactic: Come out swinging with scurilous accusations, and then when people respond tell them they "hate being criticised". 16 posts on this site, and the vast majority of them are in this thread calling people liars, shameless, and entitled.
Such a childish tactic: Come out swinging with scurilous accusations, and then when people respond tell them they "hate being criticised". 16 posts on this site, and the vast majority of them are in this thread calling people liars, shameless, and entitled.
And I love how the FT "veterans" use the number of posts other members have in hopes of instantly discrediting their opinions. You can have 10,000 posts and still lack common sense as one prominent FTer proved by making additional travel commitments immediately after he thought he'd bagged the mistake fare. But, please, go ahead and assume that number of posts means that member is correct (I hope all the FT "veterans" added their number of posts to their DOT claims.)
Feb 20, 2015, 5:35 am
#4699
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
If someone, not unlike yourself, is a member but only does so in one or two threads, or in just one with a flurry of posts which can only be interpreted to derail such a thread. Then their opinions are ripe for criticizing. Even better would be not to participate at all....
But please share, why only a few posts in 6+months and then doubling them in a few days in this thread. Bored, or simply feeling the need to insult a few people?
Feb 20, 2015, 5:39 am
#4700
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I suspect this is going to drag out for some time, but that is just a completely wild guess on my part.
Feb 20, 2015, 5:54 am
#4702
Join Date: Mar 2014
Location: Londinium
Programs: BAEC
Posts: 930
It's still a factor to consider..... the intention of FT is to participate and maybe share some information for others to use.
If someone, not unlike yourself, is a member but only does so in one or two threads, or in just one with a flurry of posts which can only be interpreted to derail such a thread. Then their opinions are ripe for criticizing. Even better would be not to participate at all....
But please share, why only a few posts in 6+months and then doubling them in a few days in this thread. Bored, or simply feeling the need to insult a few people?
If someone, not unlike yourself, is a member but only does so in one or two threads, or in just one with a flurry of posts which can only be interpreted to derail such a thread. Then their opinions are ripe for criticizing. Even better would be not to participate at all....
But please share, why only a few posts in 6+months and then doubling them in a few days in this thread. Bored, or simply feeling the need to insult a few people?
If you don't want anyone to think you are "liars, shameless, and entitled," you'd have to erase the thousands of previous posts describing how people exploited a computer glitch, paid in a currency they had no reason to pay in, and screamed for DOT intervention when their too good to be true deal went sour.
Pretty much sums up this person's agenda and self-incriminates him as a troll.
Feb 20, 2015, 6:12 am
#4703
Join Date: Jul 2013
Location: SJC
Programs: Southwest, Alaska, United, American Airlines
Posts: 994
United did it in 2012 when it compiled trackback and booking pattern information on HKG 4-miler ticket purchases to show DOT many of the tickets were NOT primarily from average consumers casually browsing United.com who happened to find and book the 4-mile rate, but rather mostly from participants in travel groups hoarding tickets after viewing posts about the error and swarming to united.com.
Here, the added step of changing one's home country to Denmark --and United's shrewd multi-year effort to identify and "embrace" travel bloggers -- makes mining the buying pattern data immensely simplified.
Feb 20, 2015, 6:19 am
#4704
Join Date: Mar 2012
Posts: 3,166
To the contrary. It's quite easy to distinguish the two groups.
United did it in 2012 when it compiled trackback and booking pattern information on HKG 4-miler ticket purchases to show DOT many of the tickets were NOT primarily from average consumers casually browsing United.com who happened to find and book the 4-mile rate, but rather mostly from participants in travel groups hoarding tickets after viewing posts about the error and swarming to united.com.
Here, the added step of changing one's home country to Denmark --and United's shrewd multi-year effort to identify and "embrace" travel bloggers -- makes mining the buying pattern data immensely simplified.
United did it in 2012 when it compiled trackback and booking pattern information on HKG 4-miler ticket purchases to show DOT many of the tickets were NOT primarily from average consumers casually browsing United.com who happened to find and book the 4-mile rate, but rather mostly from participants in travel groups hoarding tickets after viewing posts about the error and swarming to united.com.
Here, the added step of changing one's home country to Denmark --and United's shrewd multi-year effort to identify and "embrace" travel bloggers -- makes mining the buying pattern data immensely simplified.
Feb 20, 2015, 6:23 am
#4706
Join Date: Feb 2015
Posts: 19
Random thought: if most fares were sold with billing address country being Denmark, can't they invalidate those transactions as not having the correct transaction information? No transaction = no ticket.
Moreover, the consumer itself doesn't provide truthful information during transaction (which yes, I know should be verified but wasn't), wouldn't that preclude the consumer from any rights to the product afterwards?
Moreover, the consumer itself doesn't provide truthful information during transaction (which yes, I know should be verified but wasn't), wouldn't that preclude the consumer from any rights to the product afterwards?
Feb 20, 2015, 6:26 am
#4707
FlyerTalk Evangelist
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
Random thought: if most fares were sold with billing address country being Denmark, can't they invalidate those transactions as not having the correct transaction information? No transaction = no ticket.
Moreover, the consumer itself doesn't provide truthful information during transaction (which yes, I know should be verified but wasn't), wouldn't that preclude the consumer from any rights to the product afterwards?
Moreover, the consumer itself doesn't provide truthful information during transaction (which yes, I know should be verified but wasn't), wouldn't that preclude the consumer from any rights to the product afterwards?
Maybe it's different than this Denmark business, but I have yet to have a ticket cancelled because my account and billing addresses did not match...and they're technically different countries.
Feb 20, 2015, 6:31 am
#4708
Join Date: Feb 2015
Posts: 19
My overseas military address (APO) is the address for all of my US-issued credit cards. Amex nor my other Visa/MC have ever seemed to care if I have my APO address or my residence (UK) address in the billing field.
Maybe it's different than this Denmark business, but I have yet to have a ticket cancelled because my account and billing addresses did not match...and they're technically different countries.
Maybe it's different than this Denmark business, but I have yet to have a ticket cancelled because my account and billing addresses did not match...and they're technically different countries.
So, if Visa/MC/Amex allow the transaction to go through with incorrect info, that's not United's fault. If they can show the transaction has inaccurate info, then they have every right to cancel it.
On the consumer side, willfully putting WRONG information during transaction eliminates any rights they have to the product.
They could attack it from either angle.
Last edited by possiblymental; Feb 20, 2015 at 6:36 am Reason: clearer...hopefully
Feb 20, 2015, 6:42 am
#4709
Join Date: Aug 2013
Programs: AA EXP, Hyatt Diamond
Posts: 273
Random thought: if most fares were sold with billing address country being Denmark, can't they invalidate those transactions as not having the correct transaction information? No transaction = no ticket.
Moreover, the consumer itself doesn't provide truthful information during transaction (which yes, I know should be verified but wasn't), wouldn't that preclude the consumer from any rights to the product afterwards?
Moreover, the consumer itself doesn't provide truthful information during transaction (which yes, I know should be verified but wasn't), wouldn't that preclude the consumer from any rights to the product afterwards?
Feb 20, 2015, 6:42 am
#4710
Join Date: Aug 2012
Location: LHR
Programs: M&M,HH Gold,Accor Plat.,Priority Club Plat. Ambassador,Club Carlson Gold,Marriott Gold,GHA Plat.
Posts: 1,627
huh? i'm not saying foreign address means automatic denial. I'm saying if ANY of your prior billing addresses was not denmark, then putting denmark should not be processed by the cc company.
So, if Visa/MC/Amex allow the transaction to go through with incorrect info, that's not United's fault. If they can show the transaction has inaccurate info, then they have every right to cancel it.
On the consumer side, willfully putting WRONG information during transaction eliminates any rights they have to the product.
They could attack it from either angle.
So, if Visa/MC/Amex allow the transaction to go through with incorrect info, that's not United's fault. If they can show the transaction has inaccurate info, then they have every right to cancel it.
On the consumer side, willfully putting WRONG information during transaction eliminates any rights they have to the product.
They could attack it from either angle.