[Gone] AZ: 320 discount on Alitalia operated flights (.JP)
Jan 18, 2013, 12:31 pm
#1711
Join Date: Feb 2010
Location: SFO
Programs: AS MVP, Hyatt Globalist
Posts: 803
Jan 19, 2013, 8:26 am
#1712
Join Date: Aug 2011
Location: PWM/CDG
Programs: AF/KL Plat, AA Plat, HH Diamond
Posts: 789
I flew this a week ago. Your ticket is fine, but (it is published on AZ website) you can't do OLCI for any of their GVA flights. No idea why, but it is so.
Jan 19, 2013, 10:53 pm
#1713
Join Date: Feb 2010
Location: SFO
Programs: AS MVP, Hyatt Globalist
Posts: 803
Just arrived in New York. It is fine. But I cannot OLCI the return leg either... the only bad point is I cannot select my seats, which is quite important for AZ flight since they are 100% booked! It was the most crowd flight I've ever been...
Jan 21, 2013, 1:25 am
#1715
Join Date: Feb 2010
Location: SFO
Programs: AS MVP, Hyatt Globalist
Posts: 803
Jan 21, 2013, 2:10 pm
#1716
Join Date: Feb 2008
Location: NY, NY
Programs: AA ExecPlat, Delta Gold, SPG Platinum
Posts: 52
Thanks for the input re: EU Law, it's not an area I'm very familiar with.
My flight was definitely cancelled for operative reasons, a month ahead of time. The issue I still don't fully understand is the accommodation to my final destination on "comparable alternative means."
AZ rebooked me on another flight, on their own metal, which is somewhat inconvenient compared to my original flight, but they could well argue that they provided "comparable alternative means." I would argue they provided alternative means, but not entirely comparable, and I'd much prefer to be rebooked on DL/AF/KL for a shorter trip duration. I'm not so inclined to buy a new ticket, however, and risk not being compensated (not to mention, I imagine I would spend more time & effort fighting with AZ than the couple hour layover they stuck me with).
My flight was definitely cancelled for operative reasons, a month ahead of time. The issue I still don't fully understand is the accommodation to my final destination on "comparable alternative means."
AZ rebooked me on another flight, on their own metal, which is somewhat inconvenient compared to my original flight, but they could well argue that they provided "comparable alternative means." I would argue they provided alternative means, but not entirely comparable, and I'd much prefer to be rebooked on DL/AF/KL for a shorter trip duration. I'm not so inclined to buy a new ticket, however, and risk not being compensated (not to mention, I imagine I would spend more time & effort fighting with AZ than the couple hour layover they stuck me with).
"Gentile Cliente,
Alitalia informa che, il Suo volo AZ059 del 04/02/2013 stato cancellato .
Per eventuali ed ulteriori informazioni o per effettuare una nuova prenotazione,
La preghiamo di contattare il Customer Center Alitalia
Cordiali Saluti.
Alitalia
Dear Customer,Alitalia informs you that your flight AZ059 on 04/02/2013 has been cancelled.
For further details and in order to change your reservation,
please get in contact with the Alitalia Customer Center
Regards
Alitalia"
I tried calling again, was told that cannot offer reprotection on another carrier and that my current itinerary is the only one they can offer me.
Jan 21, 2013, 2:19 pm
#1717
Join Date: Aug 2012
Location: LHR
Programs: M&M,HH Gold,Accor Plat.,Priority Club Plat. Ambassador,Club Carlson Gold,Marriott Gold,GHA Plat.
Posts: 1,627
As an update, I received the following email (3 different times) over the weekend:
"Gentile Cliente,
Alitalia informa che, il Suo volo AZ059 del 04/02/2013 stato cancellato .
Per eventuali ed ulteriori informazioni o per effettuare una nuova prenotazione,
La preghiamo di contattare il Customer Center Alitalia
Cordiali Saluti.
Alitalia
Dear Customer,Alitalia informs you that your flight AZ059 on 04/02/2013 has been cancelled.
For further details and in order to change your reservation,
please get in contact with the Alitalia Customer Center
Regards
Alitalia"
I tried calling again, was told that cannot offer reprotection on another carrier and that my current itinerary is the only one they can offer me.
"Gentile Cliente,
Alitalia informa che, il Suo volo AZ059 del 04/02/2013 stato cancellato .
Per eventuali ed ulteriori informazioni o per effettuare una nuova prenotazione,
La preghiamo di contattare il Customer Center Alitalia
Cordiali Saluti.
Alitalia
Dear Customer,Alitalia informs you that your flight AZ059 on 04/02/2013 has been cancelled.
For further details and in order to change your reservation,
please get in contact with the Alitalia Customer Center
Regards
Alitalia"
I tried calling again, was told that cannot offer reprotection on another carrier and that my current itinerary is the only one they can offer me.
Jan 21, 2013, 2:37 pm
#1718
Join Date: Feb 2008
Location: NY, NY
Programs: AA ExecPlat, Delta Gold, SPG Platinum
Posts: 52
Thanks, that's kind of what I figured. I assume what they've done fits the unclear definition of the "comparable alternative means" requirement.
Jan 21, 2013, 3:09 pm
#1719
Join Date: Aug 2012
Location: LHR
Programs: M&M,HH Gold,Accor Plat.,Priority Club Plat. Ambassador,Club Carlson Gold,Marriott Gold,GHA Plat.
Posts: 1,627
Jan 21, 2013, 4:38 pm
#1720
Join Date: Dec 2007
Location: Harrogate
Programs: BA, KL, DL
Posts: 996
I had this email over the weekend:
I got rebooked on Air France via CDG instead (final destination is OTP) 
Dear customer,
Alitalia informs that the flight AZ7899 on 28MAR13 , departing from LHR at 0935 to LIN, has been rescheduled to new departure/arrival times.
For further information , please contact our call center at +39 06 65649.
Alitalia informs that the flight AZ7899 on 28MAR13 , departing from LHR at 0935 to LIN, has been rescheduled to new departure/arrival times.
For further information , please contact our call center at +39 06 65649.
Jan 21, 2013, 4:44 pm
#1721
Join Date: Aug 2012
Location: LHR
Programs: M&M,HH Gold,Accor Plat.,Priority Club Plat. Ambassador,Club Carlson Gold,Marriott Gold,GHA Plat.
Posts: 1,627
Jan 21, 2013, 5:08 pm
#1722
Join Date: Feb 2008
Location: NY, NY
Programs: AA ExecPlat, Delta Gold, SPG Platinum
Posts: 52
Jan 21, 2013, 5:17 pm
#1723
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights stipulate:
Refund or alternative transport
If you are denied boarding or your flight is canceled or overbooked, you are entitled to either:
transport to your final destination using comparable alternative means, or
having your ticket refunded and, where relevant, being returned free of charge to your initial departure point.
Refund or alternative transport
If you are denied boarding or your flight is canceled or overbooked, you are entitled to either:
transport to your final destination using comparable alternative means, or
having your ticket refunded and, where relevant, being returned free of charge to your initial departure point.
Jan 22, 2013, 1:24 am
#1724
Join Date: Jan 2010
Location: AMS;SOF
Programs: Etihad Guest Silver, M&M FTL, Flying Blue Silver, Duna Club Silver
Posts: 207
The problem is that "comparable alternative means" is very vague. You are dreaming if you think ryanair will buy you LH ticket. Many airlines do it for various reasons - as a gesture or to avoid paying you delay compensation. But if the change is more then 14 days before the flight(like in this case) they are not even required to do that. It is basically - take our offer or take your money back, if you don't like the offer - tough luck.
Jan 22, 2013, 1:39 am
#1725
Join Date: Dec 2007
Location: Harrogate
Programs: BA, KL, DL
Posts: 996
I actually asked to be rebooked on KLM (I have to be in AMS the day after returning, and was hoping to skip the last leg and stay in AMS on the way home...) They said no, but offered me AF instead