Jun 19, 2013, 9:45 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: fti

People, please edit/use the wiki so same questions are not always asked.

The current CTA decision on the Yangon deal is only for tickets canceled by SWISS Airlines for the seven merged complaints/companions and tickets canceled by Jet Airways for one complainant and companions
- It's not about other carriers because each carrier submits different tariffs.
- If you are not one of the complainants or their companions above who were mentioned in the respective cases, you need to submit a case yourself for hearing.
- There's currently one person who is on Iberia for CTA decision, one can either wait for results or submit a complaint to CTA.

Result of the current case for LX in brief is:
- CTA found 5(F) in the tariff used to be unclear for canceling tickets on erroneously quoted fares.
- 5(F) is unjust and unreasonable and must be revised or taken down by July 9, 2013 (or SWISS can appeal by then)
- SWISS did not use its tariff correctly to cancel the tickets.
- SWISS must compensate one complainant's First Class ticket and any related expenses by July 18, 2013 provided with evidence.
- SWISS must transport other complainants (and their companions) in the original price charged with same booking class and routing by June 18, 2014.

Result of the current case for 9W in brief is:
- Tariff on file had no clauses for "erroneous fares" and was updated subsequently, which means it is not relevant to this event
- Therefore, 9W is to reinstate the tickets with a 1-year validity for transport between the same points and the same booking class.

CTA official news can be read here for general overview of the case.

Actual CTA case review can be found here for reference should you wish to file a complaint.

If you have a similar case that's with SWISS, you need to file with CTA to get a result through informal process first before it gets to formal process. The entire procedure can take up to 3 months for each and the result may not be same cause it's case-by-base and the reviewer of the case can be different.

To file an informal complaint with CTA, see here. Click through all of the pages to get to the online form for the informal complaint. Or click here.

To file a formal complaint after informal complaint has been closed, see here. Continue on to the next page to see the address or email address for the formal complaint.

The July 17th and 18th responses from LX can be found here:

Other Letters:

Feel free to add dates, flights, etc., in order to plan DOs, etc.

Aug 4: SFO-ICN (UA893)
Jason8612

Aug 5: ICN-SFO (UA892)
Jason8612

Aug 7: SFO-ICN (UA893)
Jason8612

Aug 11: ICN-NRT-ORD (UA78, UA882)
Jason8612

Aug 14: BOS-IAD-NRT-ICN (UA285, UA803, UA79)
Deltspygt

Aug 19: ICN-NRT-IAD-BOS (UA78, UA804, UA352)
Deltspygt

Oct 1: UA433-UA893
JeredF +1

Oct 8: UA892-UA242
JeredF +1

Oct 9: BOS-SFO-ICN (UA433, UA893)
BigJC

Oct 13: ICN-NRT-ORD-BOS (UA78, UA882, UA744)
BigJC

Oct 21: BOS-SFO UA433 to SFO-ICN UA893
Sterndogg +1
flyerdude88 (SFO - ICN portion only)

Oct 23: ICN - SFO UA 892
flyerdude88

Oct 27: ICN-SFO UA892 to SFO-BOS UA286
Sterndogg +1

Nov 05: BOS-ORD UA521, ORD-NRT UA881
kokonutz, I012609, BingoSF +1

Nov 11: ICN-SFO UA892, SFO-IAD UA727
kokonutz, I012609, BingoSF +1

Nov 26: BOS-SFO UA433, SFO-NRT UA837, NRT-ICN UA79
thepla

Nov 27: BOS-ORD-NRT-ICN (UA501, UA881, UA196)
BigJC+1

Nov 29: Planning 2 days in TPE, been to ICN
thepla

Dec 1: ICN-SFO UA892, SFO-ORD UA698, ORD-BOS UA961
thepla

Dec 1: ICN-NRT-IAD-BOS (UA78, UA804, UA822)
BigJC+1

Dec 15: BOS-SFO UA433, SFO-ICN UA893
songzm

Dec 25: BOS-IAD UA285, IAD-NRT UA803, NRT-ICN UA79
Dinoscool3 +2

Dec 30: ICN-SFO UA892, SFO-BOS UA444
songzm

Dec 31: ICN-SFO UA892, SFO-BOS UA770
Dinoscool3 +2

Jan 11: BOS-SFO UA1523, Jan 12: SFO-ICN UA893
margarita girl

Jan 12: BOS-SFO UA433, SFO-ICN UA893
Zebranz

14 Jan: BOS-SFO UA433 to SFO-ICN UA893
ORDOGG

19 Jan: ICN-SFO UA892 to SFO-ORD UA698 to ORD-BOS UA961
ORDOGG

Jan 22: ICN-SFO UA892 SFO-BOS UA500
margarita girl

Feb 5: ICN-SFO UA892 SFO-BOS UA242
Zebranz

CMB-DFW EY F

FARE IS GONE

FARE RULES (thanks to SQ421)
FRTLK Fare Rules (RT)
FOWLK Fare Rules (OW)

WHEN ARE YOU FLYING?
Feel free to add any additional cities you're leaving from!
Please slot yourselves in!!!

ex-CMB
Feb

Mar
8 - Darmajaya
12 - Thaidai
22 - Deadinabsentia

Apr
21 - SQ421, penegal, jozdemir
26 - tahsir21

May
28 - Upperdeck744
29 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)

Jun
12 - lelee

Jul
7 - HansGolden +6
8 - arcticbull + 1
11 - bonsaisai's friend (positioning flights: SIN-CMB, DFW-MCI)
25 - Tycosiao
30 - bonsaisai's friend (positioning flights: MCI-DFW, CMB-SIN)

Aug
17 - DC777Fan
26 - Yi Yang
31 - dcas

Sep

Oct

Nov
8 - harryhv
29 - stephem+4

Dec
6 - roastpuff and (soon) Mrs. roastpuff , JFKEZE (UL Code-share)
7 - DWFI
10 - jlisi984 + dad (CMB-AUH-DFW)
21 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)

ex-AUH
Jan

Feb

Mar

Apr
27 - RICHKLHS

May

Jun
29 - yerffej201

Jul
9 - HansGolden +6
27 - Tycosiao

Aug

Sep

Oct

Nov
30 - stephem+4 (to JFK)

Dec
7 - JFKEZE, DWFI [EY161 nonstop]
9 - roastpuff and (soon) Mrs. Roastpuff

ex-DFW
Jan

Feb

Mar
14 - Thaidai
15 - zainman +1

Apr
25 - SQ421, penegal, jozdemir

May

Jun

Jul

Aug
22 - arcticbull + 1

Sep
22 - bonsaisai (positioning flights ORD-DFW, CMB-SIN)

Oct

Nov
19 - harryhv->Paris

Dec
19 - Yi Yang, jona970318
24 - DWFI (EY160 nonstop)
26 - HansGolden +6 (CDG), LwoodY2K (AUH)

[PREM FARE GONE] RGN First class comes back again!!!!

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Oct 19, 2012, 6:34 am

#3976

BigFatConductor

Join Date: Mar 2012

Posts: 96

Quote:

Originally Posted by TGflyergirl

No, they're not. When I said dance and sport - think Dancing in Rio de la Plata alongside tiger woods

Isn't Rio de La Plata more associated with Uruguay than Thailand?

Oct 19, 2012, 6:51 am

#3977

onlysuites

FlyerTalk Evangelist

Join Date: Sep 2003

Programs: BA Silver, EY Gold, HH Diamond, IHG Plat

Posts: 12,219

How airlines can sell tickets for $1 + tax and then claim some are mistakes is beyond me!

Oct 19, 2012, 6:52 am

#3978

CDKing

FlyerTalk Evangelist

Join Date: Dec 2007

Location: BOS/ORH

Programs: AS 75K

Posts: 18,325

Quote:

Originally Posted by oliver2002

oh, please... why all the coding... airline reps reading this thread should be equally smart in decoding such hints

I feel like im in the trick-it thread.

Does the rooster crow at midnight?

If one airline is going to honor or not i hope they all make statements soon. id hate to wait 5 months for an answer

Last edited by CDKing; Oct 19, 2012 at 7:14 am

Oct 19, 2012, 6:53 am

#3979

LHR/MEL/Europe FF

FlyerTalk Evangelist

Join Date: Mar 2001

Location: AU

Programs: former Olympic Airways Gold (yeah - still proud of that!)

Posts: 14,412

Quote:

Originally Posted by lallyr

How airlines can sell tickets for $1 + tax and then claim some are mistakes is beyond me!

]

they don't and they never have. you cannot compare economy and business or first class. economy fares for $1 plus taxes are a dime a dozen. find me one international long haul biz class ticket using multiple top tier airlines anywhere??

Oct 19, 2012, 6:56 am

#3980

onlysuites

FlyerTalk Evangelist

Join Date: Sep 2003

Programs: BA Silver, EY Gold, HH Diamond, IHG Plat

Posts: 12,219

Quote:

Originally Posted by LHR/MEL/Europe FF

Look at mine. I paid $128 + tax for a first class ticket. That is 128 times more then what the DL fare is. Normally First class is 3-4 times more.

I think that is a reasonable explanation.

Oct 19, 2012, 7:14 am

#3981

LHR/MEL/Europe FF

FlyerTalk Evangelist

Join Date: Mar 2001

Location: AU

Programs: former Olympic Airways Gold (yeah - still proud of that!)

Posts: 14,412

Quote:

Originally Posted by lallyr

Look at mine. I paid $128 + tax for a first class ticket. That is 128 times more then what the DL fare is. Normally First class is 3-4 times more.

I think that is a reasonable explanation.

airlines don't intentionally sell first class for $1 period. or even $128. period.

they often sell them for $1 in coach.

you cannot compare the two.

although perhaps you are just trolling and I'm falling for it

( back in my box now...)

Oct 19, 2012, 7:20 am

#3982

onlysuites

FlyerTalk Evangelist

Join Date: Sep 2003

Programs: BA Silver, EY Gold, HH Diamond, IHG Plat

Posts: 12,219

Quote:

Originally Posted by LHR/MEL/Europe FF

( back in my box now...)

You are right. No point in discussing what's been discussed for 265+ pages. ^

Anyway looks like 99% I won't be able to fly my SQ ticket so I am not really fussed. Would have loved to fly it.

Oct 19, 2012, 7:30 am

#3983

Pseudo Nim

Join Date: Jan 2006

Location: In the air

Programs: Occasional RTW club

Posts: 6,932

Quote:

Originally Posted by TGflyergirl

In round 1 everybody who got in on their tickets was labelled a fraud.

This time around, the internal communication was toned down. But they're still defiant, any reissuances onto their stock will be cancelled (at least until some authority intervenes)

Ouch - that's tough. I guess they must have figured people were able to manipulate the Myanmar economy to induce exchange rate fluctuation. After all, it's the Internet, and Anonymous is strong on it, right?

Quote:

Originally Posted by CDKing

I feel like im in the trick-it thread.

Does the rooster crow at midnight?

If one airline is going to honor or not i hope they all make statements soon. id hate to wait 5 months for an answer

The rooster crows at midnight when it's dancing tango with a wolf on its perch, singing about the vanity of life with a STURGEON. Decypher that one.

Quote:

Originally Posted by LHR/MEL/Europe FF

Show me the last LHR-SFO (or any TATL) fare for $1. Just sayin'.

Oct 19, 2012, 7:34 am

#3984

bangkokiscool

Join Date: Apr 2006

Posts: 1,259

Quote:

Originally Posted by TGflyergirl

The 2nd airline is a Star Alliance carrier. If ever a Round 4 comes along - be careful booking with them.

As for the 1st Airline i mentioned - it was only communicated verbally to me.... at first. The "evidence" has now been sighted, and I can confirm for now the info is correct (hope they don't change their mind!)

Thank you for sharing this!!!

Did the evidence you saw cite any reason for the decision to honor, ie customer goodwill or DOT rules?

Oct 19, 2012, 7:46 am

#3985

bangkokiscool

Join Date: Apr 2006

Posts: 1,259

Quote:

Originally Posted by LHR/MEL/Europe FF

( back in my box now...)

I don't think that was the point about the $1 fare which multiple airlines have now filed for ex-Lon trans Atlantic travel. The point is that it negates the "obvious mistake" doctrine you keep citing as justification for LX's cancellations.

A person sitting in first class may be booked into O F P R A or other classes. The airline may have charged $0 for O class or $20000 for R class. When I bought my ticket from Travelocity I didn't even know what class I was buying! For Swiss to act like a mind reader and claim I must have known it was a mistake is really a stretch, given airline pricing.

And remember, "yield management" and "revenue protection" are monsters created by the airlines not consumers. When I rent a car I pay when I return the car. When I stay at a hotel I pay when I check out. If airlines collected airfares after passengers got off the plane they wouldn't have to worry about canceling fares because they claim they were improperly filed. After all, I don't see 399.88a applying to other travel providers who don't insist on up front payment and then try to jack up the price after the customer has paid.

Oct 19, 2012, 7:57 am

#3986

stimpy

FlyerTalk Evangelist

Join Date: Feb 1999

Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques

Posts: 34,339

Quote:

Originally Posted by rankourabu

UA didnt plate any tickets in round 3. I dont think DL did either.

DL certainly did. For several of us if you have been following this thread.

Oct 19, 2012, 8:26 am

#3987

jmolony

Join Date: Sep 2005

Location: Yul

Programs: AC SE

Posts: 335

CTA Response Just Received after only one week!

Subject: Re: Canadian transportation Agency Case XX-XXXXX

Dear Mr . XXXXXXXXX:

This is to acknowledge receipt of your supporting documents that you sent us by e-mail on October 12, 2012, (Itinerary, correspondence with carrier, correspondence with DOT, Swiss conditions of carriage, e-ticket, fare rules, bag provisions, travelocity confirmation) with regard to the complaint you filed with the Canadian Transportation Agency.

Your file has not yet been activated, once it is, the case officer assigned to your file will immediately contact you to discuss your case. Until such time as your file is assigned, should you resolve your complaint with your air carrier, we would appreciate if you could please advise us accordingly so that we may close your file.

At anytime, you may check on the status of your file by visiting the Agency's website and clicking on the Case Status Enquiries button.

Thank you for your patience and understanding.

Yours sincerely,

XXXXXXXXXXXXXXX
Agent aux plaintes/Complaints Officer
Office des transports du Canada / Canadian Transportation Agency
15 rue Eddy, Gatineau QC K1A 0N9/ 15 Eddy St. Gatineau QC K1A 0N9

ATS/TTY 1-800-669-5575
tèlèphone/Phone 1-888-222-2592
téléphone/phone 819-953-9905 | télécopieur/facsimile 819-953-5686
e-mail/courriel [email protected]

Oct 19, 2012, 8:37 am

#3988

lewende

Join Date: Aug 2011

Location: 10^7 mm from Ȱ

Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D

Posts: 1,976

Quote:

Originally Posted by Pseudo Nim

Gotcha. But are they famous for dance and sport?

C'mon, as a native speaker you can do better than that...

Check the NATO Phonetic alphabet and there is only ONE sport and TWO dances...

Given OP's unique name, I won't doubt about sources of information.

Oct 19, 2012, 8:44 am

#3989

jasonvr

Join Date: Feb 2005

Location: So Cal

Programs: UA Gold/0.756MM, WN ALP, Hyatt Diamond, MR Gold, Hertz PC, National Exec, Avis PC,AA Gold

Posts: 5,568

Quote:

Originally Posted by TGflyergirl

Either I'm really slow on a Friday morning, or they are both *A Carriers (although the first, i.e. "the good" often acts like it isn't because it thinks it is superior to all others).

Oct 19, 2012, 9:07 am

#3990

lewende

Join Date: Aug 2011

Location: 10^7 mm from Ȱ

Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D

Posts: 1,976

Quote:

Originally Posted by jasonvr

Either I'm really slow on a Friday morning, or they are both *A Carriers (although the first, i.e. "the good" often acts like it isn't because it thinks it is superior to all others).

Yup, they both are *A carriers. One thing I am not sure is: I don't think there are many round 3 itins involving the bad carrier, at least not for me and people I know.