(Gone) RGN - SFO in F $450 one way AI; other N. America cities included
May 7, 2012, 8:20 am
#2521
Join Date: Feb 2005
Location: SF Bay Area
Programs: UA MM / Plat
Posts: 222
One thought for US based ticket holders: I imagine the DOT rules will be much more useful in protecting us against this type of behavior from airlines that have operations/offices in the US (including TG). For example, I imagine that the DOT would not be able to sanction an airline like Bangkok Airways (which has no US presence) for denying a passenger boarding in RGN, even if en route to the US.
May 7, 2012, 8:21 am
#2522
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,832
Another data point:
Just got off the phone with a friend who works for a US-based carrier. They received a bulletin yesterday stating that Thai Airways had contacted them to let them know of an "exchange rate error" with that resulted in "tickets being issued for incorrect fares", and that persons who have those tickets "may have obtained them fraudulently."
Because of this, employees of this airline are not supposed to touch *any* tickets that originate in RGN until the situation is sorted.
Sounds like it's TG that's raising the stink now...
Just got off the phone with a friend who works for a US-based carrier. They received a bulletin yesterday stating that Thai Airways had contacted them to let them know of an "exchange rate error" with that resulted in "tickets being issued for incorrect fares", and that persons who have those tickets "may have obtained them fraudulently."
Because of this, employees of this airline are not supposed to touch *any* tickets that originate in RGN until the situation is sorted.
Sounds like it's TG that's raising the stink now...
If they think such an approach will get them any sympathy here then they can think again.
It's one thing to make a mistake, it is another to blame it on your customer. Especially by saying that fraud was involved.
Any business makes a mistake, just live up to it and move on.
May 7, 2012, 8:23 am
#2523
Join Date: Jul 2005
Location: Here
Posts: 1,909
You have the actual email so are obviously in a better position to judge, but from your prcis the airline was suggesting that something dishonest had led to the tickets being issued. The airline knew there was a pricing issue up to the 12th so whilst they might not like the pre-12th tickets being issued I don't see how they can suggest anything dishonest.
We know there wasn't anything dishonest about the tickets issued after the 27th either, but if they don't understand how they were issued at that price (or want to pretend they don't understand) then they might well suggest that something fishy has led to the issue of the post 27th tickets.
We know there wasn't anything dishonest about the tickets issued after the 27th either, but if they don't understand how they were issued at that price (or want to pretend they don't understand) then they might well suggest that something fishy has led to the issue of the post 27th tickets.
Another data point:
Just got off the phone with a friend who works for a US-based carrier. They received a bulletin yesterday stating that Thai Airways had contacted them to let them know of an "exchange rate error" with that resulted in "tickets being issued for incorrect fares", and that persons who have those tickets "may have obtained them fraudulently."
Because of this, employees of this airline are not supposed to touch *any* tickets that originate in RGN until the situation is sorted.
Sounds like it's TG that's raising the stink now...
Just got off the phone with a friend who works for a US-based carrier. They received a bulletin yesterday stating that Thai Airways had contacted them to let them know of an "exchange rate error" with that resulted in "tickets being issued for incorrect fares", and that persons who have those tickets "may have obtained them fraudulently."
Because of this, employees of this airline are not supposed to touch *any* tickets that originate in RGN until the situation is sorted.
Sounds like it's TG that's raising the stink now...
What irks me more and more is that people who bought these tickets are labelled fraudsters.
May 7, 2012, 8:26 am
#2525
Join Date: Dec 2009
Posts: 5,439
I think someone else mentioned it upthread, but IMO "negligence" is a good buzzword to use in this situation, and in communications with airlines/TAs. It puts the onus of responsibility clearly on the airlines to make the customers whole...
May 7, 2012, 8:27 am
#2526
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,490
May 7, 2012, 8:28 am
#2528
Join Date: Jul 2009
Programs: M&M
Posts: 997
As for non-ABC plated tickets with ABC as the first leg, it's not clear. I don't see why they wouldn't honor it since they'll go and ask the plating airline for the (i believe) fixed predetermined amount for their leg. IIRC, This is regardless of what was ACTUALLY paid for the ticket. (the plater is the one with the risk in this regard).
Then there's the risk of an overzealous ABC staff at the airport who reads the memo and applies it his or her way and denies boarding even if not on their own stock.
Then there's the risk of an overzealous ABC staff at the airport who reads the memo and applies it his or her way and denies boarding even if not on their own stock.
May 7, 2012, 8:28 am
#2529
Join Date: Sep 2006
Location: Arrecife
Programs: BA Silver, TK Silver, HH Diamond, IHG Plat AMB
Posts: 2,441
If I had a ticket issued by THAI Airways I would be expecting not to travel.
They refused to honour tickets last year on an AF pricing error and cancelled tickets themselves, including denial of check-in at the airport.
They refused to honour tickets last year on an AF pricing error and cancelled tickets themselves, including denial of check-in at the airport.
May 7, 2012, 8:30 am
#2530
Join Date: Mar 2012
Location: HAM
Programs: A few
Posts: 213
Usually I would have said that using only OCLI might make it safer, but in this case...I don't know. If their tactics are to scare us from attempting, it is working slightly for me at least.
May 7, 2012, 8:30 am
#2531
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,490
Tickets are supposed to be plated on fare publisher.@:-) In your example, KE stock under OZ fare, it is a plating error which KE can claim from TA or GDS. OZ fare should be plated on OZ 988 stock.
May 7, 2012, 8:32 am
#2532
Join Date: Jul 2005
Location: Here
Posts: 1,909
Incidentally - TG did honour for me, as did SQ (on the same ticket) - and they were on AF stock.
May 7, 2012, 8:33 am
#2533
Join Date: Mar 2012
Location: HAM
Programs: A few
Posts: 213
May 7, 2012, 8:35 am
#2535
Join Date: Jul 2005
Location: Here
Posts: 1,909
You're talking about those KTM fares right? Yes, Human interaction - and not once, but twice. Routing was identical both times, TG didn't care. They were gonna get their money from AF by hook or by crook.