Originally Posted by
stratofortress
Another data point:
Just got off the phone with a friend who works for a US-based carrier. They received a bulletin yesterday stating that Thai Airways had contacted them to let them know of an "exchange rate error" with that resulted in "tickets being issued for incorrect fares", and that persons who have those tickets "may have obtained them fraudulently."
Because of this, employees of this airline are not supposed to touch *any* tickets that originate in RGN until the situation is sorted.
Sounds like it's TG that's raising the stink now...
Really pathetic if true.
If they think such an approach will get them any sympathy here then they can think again.
It's one thing to make a mistake, it is another to blame it on your customer. Especially by saying that fraud was involved.
Any business makes a mistake, just live up to it and move on.