Is 4pm checkout guaranteed for Plats?

Reply

Old Sep 22, 18, 10:32 am
  #31  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 74,580
Originally Posted by GoPhils View Post


There are many reports of housekeeping knocking on the door early. I donít think itís usually because the FD didnít communicate it to them, I think itís because they want to see if you did end up leaving sooner. But they should at least honor the DND sign.

I'm starting to suspect that many hotel managers instruct housekeeping to disregard the DND signs in the belief that having housekeepers and housekeeping supervisors knock on doors will succeed in getting people to leave sooner.
MSPeconomist is offline  
Reply With Quote
Old Sep 22, 18, 12:16 pm
  #32  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 10,768
Originally Posted by MSPeconomist View Post
I'm starting to suspect that many hotel managers instruct housekeeping to disregard the DND signs in the belief that having housekeepers and housekeeping supervisors knock on doors will succeed in getting people to leave sooner.
I think it's more from so many people forgetting to take down the DND sign than anything else. Now if they bust through the deadbolt or flip lock, then I'd scream to high heaven with the management. Only supervisors/security and up should have that access, not everyone on the housekeeping staff.
RogerD408 is offline  
Reply With Quote
Old Sep 22, 18, 12:21 pm
  #33  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 74,580
Originally Posted by RogerD408 View Post
I think it's more from so many people forgetting to take down the DND sign than anything else. Now if they bust through the deadbolt or flip lock, then I'd scream to high heaven with the management. Only supervisors/security and up should have that access, not everyone on the housekeeping staff.
I've had that happen twice. In both cases, a housekeeping supervisor entered the room (not just opened the door) when I wasn't dressed (in one case, I didn't hear the tapping on the door because I was in the shower, which the housekeeper obviously should have heard) and had the deadbolt set, with the hotel swearing that housekeeping supervisors should not have key cards that can override the deadbolt. I did scream to management, but I had the feeling that this was SOP/business as usual.
MSPeconomist is offline  
Reply With Quote
Old Sep 22, 18, 12:57 pm
  #34  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 10,768
Originally Posted by MSPeconomist View Post
I've had that happen twice. In both cases, a housekeeping supervisor entered the room (not just opened the door) when I wasn't dressed (in one case, I didn't hear the tapping on the door because I was in the shower, which the housekeeper obviously should have heard) and had the deadbolt set, with the hotel swearing that housekeeping supervisors should not have key cards that can override the deadbolt. I did scream to management, but I had the feeling that this was SOP/business as usual.
It's common for excuses/lies to be made when things go wrong. I've also had situations where management denied what happened could have happened at their property. I saw the same thing next time I was there. A polite request for the manager to take a walk down a hallway showed their staff do block doors open while cleaning and, in my case, someone must have entered the room and watched a movie. Housekeeper either thought they were me or were gone for a long time. I had already received credit for the bogus charges, but the manager appreciated me taking the time to demonstrate the issue exists.

As for them busting in, once that happens to me at a property, I then start moving a chair or other obstacle to block the door to prove there is someone in the room. Yes, they can push past that, but really shouldn't unless they think I'm not able to respond. They don't know/care the deadbolt has been set when they use the bypass key right off the bat.
RogerD408 is offline  
Reply With Quote
Old Sep 22, 18, 2:57 pm
  #35  
 
Join Date: Apr 2015
Posts: 64
Originally Posted by MSPeconomist View Post
I've had that happen twice. In both cases, a housekeeping supervisor entered the room (not just opened the door) when I wasn't dressed (in one case, I didn't hear the tapping on the door because I was in the shower, which the housekeeper obviously should have heard) and had the deadbolt set, with the hotel swearing that housekeeping supervisors should not have key cards that can override the deadbolt. I did scream to management, but I had the feeling that this was SOP/business as usual.
It goes the other way too. Much to my surprise, and, actually, delight, that they are so strict.

I was at the Marquis in DC, and I asked for some laundry to be sent up that I had forgotten when I walked in. I had the DND on my door, which I had forgotten about. 15 minutes later, my phone rang, and was the FD telling me that someone with my laundry was outside my door. I'm like, what the?

So, I opened the door, and the staff member told me it was forbidden for them to knock on a door that had a DND on it. The guy had to call down to the FD so they could call me.

I apologized to the guy, and gave him a nice tip for following the rules.

So, at least at *that* property, they have some rules that are supposed to be followed. Not sure they're always followed though.

Things go both ways though. For example, I never leave the hotel without returning my key, even though it's accepted these days. My thinking is, if I let them know I have left, especially if I have left early, they can turn that room around now.
jrich7970 is offline  
Reply With Quote
Old Sep 22, 18, 3:13 pm
  #36  
 
Join Date: Sep 2008
Posts: 3,408
Originally Posted by jrich7970 View Post
It goes the other way too. Much to my surprise, and, actually, delight, that they are so strict.

I was at the Marquis in DC, and I asked for some laundry to be sent up that I had forgotten when I walked in. I had the DND on my door, which I had forgotten about. 15 minutes later, my phone rang, and was the FD telling me that someone with my laundry was outside my door. I'm like, what the?

So, I opened the door, and the staff member told me it was forbidden for them to knock on a door that had a DND on it. The guy had to call down to the FD so they could call me.

I apologized to the guy, and gave him a nice tip for following the rules.

So, at least at *that* property, they have some rules that are supposed to be followed. Not sure they're always followed though.

Things go both ways though. For example, I never leave the hotel without returning my key, even though it's accepted these days. My thinking is, if I let them know I have left, especially if I have left early, they can turn that room around now.
I've actually seen this. They refuse to knock when I order something and have the DND sign up.
However, I want to say this is "higher level" staff than housekeeping. Don't know what these people are called (busboy?)
MSPeconomist likes this.
s0ssos is online now  
Reply With Quote
Old Sep 22, 18, 6:03 pm
  #37  
 
Join Date: Feb 2008
Location: In the air
Programs: BA Gold, Marriott Plat Prem Amb, Hilton Diamond, AMEX Plat
Posts: 5,038
That is standard protocol at any luxury hotel, though as I often sleep at odd times of the day for local time, I wish there was a DND setting on the phone to avoid all but essential calls (iíll occasionally resort to unplugging).
MSPeconomist likes this.
EuropeanPete is offline  
Reply With Quote
Old Sep 22, 18, 9:58 pm
  #38  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 74,580
Originally Posted by EuropeanPete View Post
That is standard protocol at any luxury hotel, though as I often sleep at odd times of the day for local time, I wish there was a DND setting on the phone to avoid all but essential calls (iíll occasionally resort to unplugging).
In many hotels, you can call the operator and have a DND put on your phone. This is common in luxury hotels or in places where flights come and go at all hours and guests are likely to be badly jet lagged. In fact, it's sometimes available in lower tier brands too.

I've also had the experience of having a DND sign on my door and then the housekeepers call instead, in particular to ask when I'm leaving if I have a late checkout. From the pattern of calls that hang up after a couple rings, I suspect that some hotels systematically phone all rooms checking out on the current date at the official standard checkout time, despite guaranteed late checkouts and DND signs.
MSPeconomist is offline  
Reply With Quote
Old Sep 24, 18, 9:44 am
  #39  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Posts: 25,098
Originally Posted by GoPhils View Post


But they should at least honor the DND sign.

Which in many cases, they don't honor it (quite irritating, IMHO). The other tactic they use is calling your room to see if you pick up, but that doesn't guarantee that you've already checked out.
yyznomad is offline  
Reply With Quote
Old Sep 24, 18, 11:21 am
  #40  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 74,580
I just love the hangup phone calls right at the regular checkout time when I have a late checkout and my DND sign is on the door. If you're going to call my room, at least please have the guts to identify yourself.
MSPeconomist is offline  
Reply With Quote
Old Sep 24, 18, 11:24 am
  #41  
FlyerTalk Evangelist
 
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 10,439
Originally Posted by yyznomad View Post
Which in many cases, they don't honor it (quite irritating, IMHO). The other tactic they use is calling your room to see if you pick up, but that doesn't guarantee that you've already checked out.
Some guests may have checked out but forgot to remove DND signs.
TerryK is online now  
Reply With Quote
Old Sep 24, 18, 11:27 am
  #42  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 74,580
Originally Posted by TerryK View Post
Some guests may have checked out but forgot to remove DND signs.
SO? How does that "fact" change the fact that it's courteous for any hotel employee calling the room to identify himself/herself and give a reason for the call?
MSPeconomist is offline  
Reply With Quote
Old Sep 24, 18, 12:17 pm
  #43  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 10,768
Originally Posted by TerryK View Post
Some guests may have checked out but forgot to remove DND signs.
There's no win situation here. People forget and the property needs to clean the room. I don't expect them to sit around waiting.

Another trick I use is to write a note saying when I expect to leave and fold it to fit the card slot so they'd have to remove it to use the key, so they can't see they didn't see it, and if it's after the time listed fair game to enter.
RogerD408 is offline  
Reply With Quote
Old Sep 24, 18, 12:53 pm
  #44  
Moderator, Marriott Rewards & FlyerTalk Evangelist
 
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: AA Plat/2MM; Marriott/SPG/LoewsFirst/IHG Plat; Hilton Gold
Posts: 10,724
Originally Posted by RogerD408 View Post
There's no win situation here. People forget and the property needs to clean the room. I don't expect them to sit around waiting.
I think most here understand that, but if I (or anyone staying) asked for and received a set late check-out time, then I don't think it is unreasonable for the hotel to "assume" that I will be in the room until that time unless I otherwise notify them.
MSPeconomist likes this.
hhoope01 is offline  
Reply With Quote
Old Sep 24, 18, 2:39 pm
  #45  
 
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 960
Originally Posted by hhoope01 View Post
I think most here understand that, but if I (or anyone staying) asked for and received a set late check-out time, then I don't think it is unreasonable for the hotel to "assume" that I will be in the room until that time unless I otherwise notify them.
This. I can understand knocking with the DND sign up if it is after whatever checkout time the guest had approved. Not before. Heck I've had housekeeping knock at like 9 AM before.
MSPeconomist likes this.
GoPhils is offline  
Reply With Quote

Thread Tools
Search this Thread
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description: