jsrdelta

Stayed one night and was told 2pm was the latest they could do but offered me 10,000 points immediately. I took the points. They also let me keep my car there until late afternoon. Overall it was a good deal for me but I'm not sure what would have happened if I fought them. Points were in my account within two hours.

sxpsxpsxp

I know people generally post here to complain about properties not honoring it, so I thought I'd share that recently I had two properties honor 4pm checkout on request without any hesitation - Envoy in Boston and Renaissance Chicago Downtown. This is how it should be.

zdcatc12

Four Points NE Philadelphia Airport no issues granting a 4pm late checkout last Sunday.

Werty7777

Currently at Residence Inn Gainesville FL on a 5 night paid stay. I’m Titanium and asked for a 4 pm check out. Was offered 1pm. After back and forth and the hotel denying me, I called titanium line. Phone agent advised it wasn’t a guaranteed benefit and would do nothing for me. She even consulted a supervisor. The irony of course is this is the stay that gets me to lifetime platinum.

Residence Inn, Gainesville FL, and not during football season.

Simply dumbfounded what loyalty doesn’t get you.

hotelprof

If only it were that easy... That first link leads to a search that seems to return any hotel that has any meeting/convention space at all (so essentially all of them, even a tiny Fairfield Inn), rather than a list of designated convention hotels. The second link leads to a search page that goes nowhere; entering a location and clicking Find Resorts just redirects to itself. There is also a "View All Resorts" link, but it just takes you to the Hotel Directory, showing (once again) all Marriott properties, not just resorts. But the good news is (see below)...

I made a post here last August (probably long-buried by now) with some important information on this, so it's probably time to post a summary of it again.

Basically, there are two searches you have to do on each of two different sites to find out if a Marriott property counts as a resort or convention hotel.

You can start with the Marriott site itself - specifically, the Marriott Hotel Directory. Go to Filters. There are two relevant ones here under Hotel Type: "Convention center" and "Resort". If your hotel shows up under either of these filters, it's exempt from the 4 pm guarantee. (Yes, there's only 2 on this directory that are actually classified as "Convention center" hotels...) But we're not done yet.

Next, head to Marriott Bonvoy Events. Punch in your location, then switch to List view. (This is required; some brands, such as Residence Inn and TownePlace Suites, will not show up in Map view due to a likely oversight.) On the left, scroll down to "Convention & Resorts." Again, two relevant filters: "Resorts" and "Convention & Resort Networks." Check each one (separately, not at the same time). If your hotel shows up under either of these filters, it's exempt from the 4 pm guarantee.

If it doesn't appear under ANY of those four filters (total), then 4 pm checkout for Platinums and above should be guaranteed.

Note that there is some overlap between these lists. But each list has at least some properties that don't show up on any others, so they all have to be checked.

In fact, I compiled a complete list (at the time) of all properties in the USA (50 states + DC) that are considered resort or convention hotels by the above methods. This list was accurate to the best of my knowledge as of August 2023, but any changes since then won't be accounted for.

It's ridiculous that one has to jump through all these hoops just to figure out if you're entitled to your benefit that's "guaranteed" (except when it's not). Beats me why they can't just publish a single list of all exempt properties like they used to.

hotelprof

Never had to do this myself, but others have suggested the "hang up, call again" method until you get a rep that understands that it is a guaranteed benefit, then get a case number so you can refer to it if/when this comes up in the future at other hotels. They should hopefully be able to call the hotel directly, explain to them that yes, it is guaranteed, and make them honor the benefit. Best of luck getting it resolved!

econ

4pm checkout recently at the Westin Boston Seaport, even though it's a convention hotel, albeit it was on a weekend.

Marriott Bonvoy Lurker II

Hi Werty7777,

We would like to help look into the 4 PM late checkout benefit at this hotel for you.

Please provide below information via email to [email protected].

Your full name
Marriott Bonvoy account number
Email address associated with your account
Reservation confirmation number and stay date

Please also include your Flyertalk user name in the email.

Best Regards,

Christina Z
Specialist, Social Media Care
Marriott International

Werty7777

Emailed. Thanks!

margarita girl

Here’s your post and your list.

https://www.flyertalk.com/forum/35568929-post771.html

https://docs.google.com/spreadsheets...Jek/edit#gid=0

PTahCha

Yes! And I added the link to the spreadsheet in the wiki of this page. Thanks for your contribution!

hotelprof

Indeed; thank you! I fear most people posting here for the first time probably don't read the wiki (although I'd encourage it!) so they probably miss it, unfortunately.

Arguably, the search process I described is more important than the list itself, since it'll be outdated before long (or might already be). I hope people will bookmark those sites and remember which filters to use in order to check for themselves if Marriott considers a particular hotel to be a resort or convention hotel.

Then if a hotel that's not listed there denies them late checkout, they can ask some variation of, "can you show me where your hotel is listed as a resort or convention hotel on either Marriott.com or the Bonvoy Events site?", showing them the sites and filters if necessary (as they likely won't know what you're talking about). That, plus the terms and conditions stating that it's only subject to availability at resorts and convention hotels (for Plat and higher), would hopefully be enough to convince them (if they're being honest and at least trying to play by the rules).

Werty7777

UPDATE:

I have to give credit where credit is due. Thanks to the Lurker team. Lurker contacted the hotel to correct the error but the hotel never advised me that late checkout was granted so I checked out as the hotel required in the written chat. After checkout I posted a review via Marriott covering the late check out failure and a few other concerns. The hotel GM promptly followed up with an email and a few phone calls. We spoke and she acknowledged my concerns and apologized for the way the stay was handled. We came to a resolution and she was very receptive to ensuring elites are taken care of in her hotel. Very impressed with her contact and service recovery.

samplat

Recently stayed at the Marriott Vancouver airport - no issues granting 4pm late checkout.

bitburgr

Got late checkouts at both the Gaylord National Harbor and the Sheraton Atlantic City. Both were happy to accommodate (the Sheraton was proactive about asking during check-in).