An uncleaned room
Jul 5, 2008 | 8:18 am
#1
Original Poster
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 7,376
An uncleaned room
This is a first for me. I am staying at the Fairfield Inn Muskegon Mi. Last night my wife and I returned at midnight to find that our room had been untouched since we left early in the morning. My tip that I leave under the pillow on the bed was still there!! The only thing that had been changed was the towels in the bathroom. They were clean and the dirty ones had been picked up. I told the night clerk about it, and they will let manager know today, but what else is there to do?
Jul 5, 2008 | 9:23 am
#2
Join Date: Apr 2008
Location: Central New Jersey (EWR, ABE, PHL)
Programs: Marriott LT Plat,SW, Hertz #1 Gold, Amtrak SP, jetBlue, et al
Posts: 953
These days, in many hotels..not just marriotts, the sheets are fresh when you check in, but in an effort to save energy and money, they are not changed each day....rather the bed is straightened-and the towels are replaced....
You can ask that the sheets be changed daily..(some hotels have signs to that effect...)
otherwise, aside from what you already did, there isn't much else you can do.
You can ask that the sheets be changed daily..(some hotels have signs to that effect...)
otherwise, aside from what you already did, there isn't much else you can do.
Jul 5, 2008 | 9:31 am
#3
Join Date: Jun 2007
Location: London UK
Programs: AA,UA,CX
Posts: 250
Uncleaned Room
My experience was much worse. It happened in Vegas a couple of years back. Check in after 3.00 pm and the bath tub is dirty and clogged, I had to call 3 times. They unclogged but they did not clean it. Last day, I was supposed to leave on a red eye, so I did not really care but the room was not touched at all, thanks God I had an extra towel for the shower. The only thing they did: the maid hang the DND sign outside. Never been back and never will. It was not the MARIIOT though
Jul 5, 2008 | 9:33 am
#4
Join Date: May 2007
Location: NC
Programs: Marriott LT Plat, Hyatt Platinum
Posts: 2,881
Since cleaning your room twice the next day doesn't really help - 
- my question to you would be "What else do you want them to do?".
Are you looking for compensation? An apology? Whatever it is, you need to speak to the GM yourself, and not leave it for the front desk to do.
IMO, it sounds as if something distracted or interupted the housekeeper - they were obviously in there as you received new towels! But also IMO, is it a big deal that your bed was not made? Annoying, yes........
- my question to you would be "What else do you want them to do?".Are you looking for compensation? An apology? Whatever it is, you need to speak to the GM yourself, and not leave it for the front desk to do.
IMO, it sounds as if something distracted or interupted the housekeeper - they were obviously in there as you received new towels! But also IMO, is it a big deal that your bed was not made? Annoying, yes........
Jul 5, 2008 | 3:07 pm
#5
Join Date: Apr 2002
Programs: AA (Exec Plat), UAL (Premier Exec), SPG (Platinum), Hyatt (Diamond), Marriott (Plat), Hertz (Prez)
Posts: 151
i agree with sophiegirl.
1) it's not that big of a deal - hotels make a lot of mistakes. e.g. - not responding to requests, forgetting things, etc.
2) the best thing you can do is make a request directly to the hotel or manager clearly and succinctly stating your complaint and a specific request for what you want as compensation. (e.g. 1,000 marriott points, an upgrade on your next stay, a written apology ?? - etc.) i find this is my best bet in getting my complaint addressed.
1) it's not that big of a deal - hotels make a lot of mistakes. e.g. - not responding to requests, forgetting things, etc.
2) the best thing you can do is make a request directly to the hotel or manager clearly and succinctly stating your complaint and a specific request for what you want as compensation. (e.g. 1,000 marriott points, an upgrade on your next stay, a written apology ?? - etc.) i find this is my best bet in getting my complaint addressed.
Jul 6, 2008 | 10:31 am
#6
Join Date: Dec 2006
Location: Olathe, KS
Posts: 43
Since it was the Fourth of July, my assumption would be that housekeeping was on a "limited" schedule due to the Holiday.
However, if that were the case, I would have expected to be told that at check-in or with a note in the room.
However, if that were the case, I would have expected to be told that at check-in or with a note in the room.
Jul 6, 2008 | 3:06 pm
#7
Original Poster
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 7,376
. Nice job Marriott ^. My wife thinks it's because I have status with Marriott. I'm hoping it's more proactive management.
Jul 7, 2008 | 4:50 am
#8
Join Date: May 2007
Location: NC
Programs: Marriott LT Plat, Hyatt Platinum
Posts: 2,881
Isn't it great when a customer service related issue is handled well? ^
Jul 7, 2008 | 4:29 pm
#9
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Jul 8, 2008 | 2:45 pm
#10
Join Date: Jun 2005
Location: Huntsville, AL
Programs: Delta 1MM/SM, IHG Spire, Marriott Gold, HH Diamond, SPG Gold, Choice Hotels Gold, Hyatt Discoverist
Posts: 67
I had this happen at a HI Express a few months ago. But nothing had been touched, including the bathroom. Housekeeping had gone home, so there was no chance of getting it cleaned.
They offered to comp the room for one night or give me 10,000 Priority Club points. As I was traveling on business, I took the points.
They offered to comp the room for one night or give me 10,000 Priority Club points. As I was traveling on business, I took the points.