An uncleaned room
 

This is a first for me. I am staying at the Fairfield Inn Muskegon Mi. Last night my wife and I returned at midnight to find that our room had been untouched since we left early in the morning. My tip that I leave under the pillow on the bed was still there!! The only thing that had been changed was the towels in the bathroom. They were clean and the dirty ones had been picked up. I told the night clerk about it, and they will let manager know today, but what else is there to do?

These days, in many hotels..not just marriotts, the sheets are fresh when you check in, but in an effort to save energy and money, they are not changed each day....rather the bed is straightened-and the towels are replaced....

You can ask that the sheets be changed daily..(some hotels have signs to that effect...)

otherwise, aside from what you already did, there isn't much else you can do.

Uncleaned Room
 

My experience was much worse. It happened in Vegas a couple of years back. Check in after 3.00 pm and the bath tub is dirty and clogged, I had to call 3 times. They unclogged but they did not clean it. Last day, I was supposed to leave on a red eye, so I did not really care but the room was not touched at all, thanks God I had an extra towel for the shower. The only thing they did: the maid hang the DND sign outside. Never been back and never will. It was not the MARIIOT though

Since cleaning your room twice the next day doesn't really help - :D - my question to you would be "What else do you want them to do?".

Are you looking for compensation? An apology? Whatever it is, you need to speak to the GM yourself, and not leave it for the front desk to do.

IMO, it sounds as if something distracted or interupted the housekeeper - they were obviously in there as you received new towels! But also IMO, is it a big deal that your bed was not made? Annoying, yes........

i agree with sophiegirl.

1) it's not that big of a deal - hotels make a lot of mistakes. e.g. - not responding to requests, forgetting things, etc.

2) the best thing you can do is make a request directly to the hotel or manager clearly and succinctly stating your complaint and a specific request for what you want as compensation. (e.g. 1,000 marriott points, an upgrade on your next stay, a written apology ?? - etc.) i find this is my best bet in getting my complaint addressed.

Since it was the Fourth of July, my assumption would be that housekeeping was on a "limited" schedule due to the Holiday.

However, if that were the case, I would have expected to be told that at check-in or with a note in the room.

Just to let everyone know how this was resolved. As noted in my original post, I brought the problem to the attention of the desk at 12:30 AM but asked for nothing . I did not speak to the GM or the assistant. By the next morning, I had read everyones responses and concluded it wasn't that unusual an event and to just ignore it. However, when I received my bill this morning, I was only charged for 1 out of 3 days :p. Nice job Marriott ^. My wife thinks it's because I have status with Marriott. I'm hoping it's more proactive management.

Isn't it great when a customer service related issue is handled well? ^

I would venture to guess you are correct, but I would have also expected someone either way to contact you :(

I had this happen at a HI Express a few months ago. But nothing had been touched, including the bathroom. Housekeeping had gone home, so there was no chance of getting it cleaned.

They offered to comp the room for one night or give me 10,000 Priority Club points. As I was traveling on business, I took the points.