Checking in 22 hours late
#1
Original Poster
Join Date: Aug 2006
Location: Toronto YYZ
Posts: 162
Checking in 22 hours late
Suppose I make a 3 night reservation a full service Marriott, Saturday to Tuesday, with a check-in time of 3 PM. I then call them to tell them I'll be late and actually check in at 1 PM on Sunday.
Will they bill me for Saturday night? Will I get MR credit for Saturday night?
Will they bill me for Saturday night? Will I get MR credit for Saturday night?
Last edited by Rontec; Nov 15, 2007 at 5:08 am Reason: tuesday, not monday
#2




Join Date: Aug 2004
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Well Saturday to Monday is 2 nights first of all.
I would suspect that they would do one of two things.
1. Honor your Saturday stay and have you pay for it, and yes you would get stay credit. (this happened to me recently with 8 AM check-in)
2. Not charge you for Saturday night, but change your rate to the non-weekend rate if your booked rate probably requires a Friday or Saturday night stay.
Also, if they do not bill you for Saturday, you will not get stay credit for Saturday.
My guess is they would do #1 since that is what happened to me, but it comes down to the individual hotel.
I would suspect that they would do one of two things.
1. Honor your Saturday stay and have you pay for it, and yes you would get stay credit. (this happened to me recently with 8 AM check-in)
2. Not charge you for Saturday night, but change your rate to the non-weekend rate if your booked rate probably requires a Friday or Saturday night stay.
Also, if they do not bill you for Saturday, you will not get stay credit for Saturday.
My guess is they would do #1 since that is what happened to me, but it comes down to the individual hotel.
Last edited by aaupgrade; Nov 15, 2007 at 5:12 am
#4




Join Date: Aug 2004
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Actually I wasn't sure, as I thought perhaps the 3 was a typo. And with a Sat-Tue stay, you probably only received the weekend rate for the first two nights anyway; that is unless the stay is this weekend where a number of business hotels have also discounted the weekdays preceding Thanksgiving.
Anyway, I hope your trip goes well and everything works out ok.
Anyway, I hope your trip goes well and everything works out ok.
#5
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I suppose it depends on when you call. If it's before the cancellation time on Saturday, they would/could/should cancel your Saturday stay and re-book a 2 night stay for Sun-Tues. If it's after the cutoff, they might still charge you a no-show for Saturday and a 2 day stay afterwards. In that case, they'd probably offer, or you should suggest, ignoring your attempt to cancel and just keep it as a 3 night stay with a very, very late check-in.
#6
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Suppose I make a 3 night reservation a full service Marriott, Saturday to Tuesday, with a check-in time of 3 PM. I then call them to tell them I'll be late and actually check in at 1 PM on Sunday.
Will they bill me for Saturday night? Will I get MR credit for Saturday night?
Will they bill me for Saturday night? Will I get MR credit for Saturday night?
#7




Join Date: Aug 2004
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Soc, I can understand them cancelling if you do not call or otherwise notify them. In the OP's case he says he would call the hotel. This also brings up the question of how does one make a reservation for let's say a London Hotel with a planned 8 AM arrival after an overnnight flight? TIA
#8
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Soc, I can understand them cancelling if you do not call or otherwise notify them. In the OP's case he says he would call the hotel. This also brings up the question of how does one make a reservation for let's say a London Hotel with a planned 8 AM arrival after an overnnight flight? TIA
#9
Join Date: Oct 2005
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I have done this at least three times in the past few years. In my case, it happened when an evening flight was cancelled, leaving me stuck in a connecting city.
In each case, I called the plat line (way after check-in cancellation time) and explained my situation. They were able to change my reservation start date to the following day, so I was not charged for the first night.
On one of these occasions, it did cause some confusion when I checked in, but they were cool with it once I explained what happened and they did not charge me for the no-show night.
I know this does NOT fit the written policy, so I guess they were just being nice to me and I suppose that any individual property could refuse to go along with it, but that has been my experience to date.
And no, I did not get MR credit for the night that I missed.
In each case, I called the plat line (way after check-in cancellation time) and explained my situation. They were able to change my reservation start date to the following day, so I was not charged for the first night.
On one of these occasions, it did cause some confusion when I checked in, but they were cool with it once I explained what happened and they did not charge me for the no-show night.
I know this does NOT fit the written policy, so I guess they were just being nice to me and I suppose that any individual property could refuse to go along with it, but that has been my experience to date.
And no, I did not get MR credit for the night that I missed.
#10
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Soc, I can understand them cancelling if you do not call or otherwise notify them. In the OP's case he says he would call the hotel. This also brings up the question of how does one make a reservation for let's say a London Hotel with a planned 8 AM arrival after an overnnight flight? TIA
#11
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This tends to match my experience as well.
BTW, I think this is a nice "benefit" that Marriotts tends to offer. I'm staying in Cairo right now (this is pretty big city right?
) The JW Marriott had no issues if we needed to check-in early. No charges and if they had the room available, they would let you in early. The IC CityStars has a very complete chart on the partial day charge they will apply if I check in before 4:00pm. It is a teired charge based on the number of hours early.
BTW, I think this is a nice "benefit" that Marriotts tends to offer. I'm staying in Cairo right now (this is pretty big city right?
) The JW Marriott had no issues if we needed to check-in early. No charges and if they had the room available, they would let you in early. The IC CityStars has a very complete chart on the partial day charge they will apply if I check in before 4:00pm. It is a teired charge based on the number of hours early.
#12
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This tends to match my experience as well.
BTW, I think this is a nice "benefit" that Marriotts tends to offer. I'm staying in Cairo right now (this is pretty big city right?
) The JW Marriott had no issues if we needed to check-in early. No charges and if they had the room available, they would let you in early. The IC CityStars has a very complete chart on the partial day charge they will apply if I check in before 4:00pm. It is a teired charge based on the number of hours early.
BTW, I think this is a nice "benefit" that Marriotts tends to offer. I'm staying in Cairo right now (this is pretty big city right?
) The JW Marriott had no issues if we needed to check-in early. No charges and if they had the room available, they would let you in early. The IC CityStars has a very complete chart on the partial day charge they will apply if I check in before 4:00pm. It is a teired charge based on the number of hours early.
#13
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#14
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I don't argue with your point. But what really surprised me was that I wasn't checking in to the IC early. It was 4:00pm. But the front desk person checking me wanted to let me know that if I were to ever check in early, there would be a specific charge and then she went into exactly what it would be for 1 hr early, 2 hrs early, 3 hrs early, etc. It sounded to me that they didn't care about occ levels at all. This was the rule and they follow it. 


