Checking in 22 hours late
 

Suppose I make a 3 night reservation a full service Marriott, Saturday to Tuesday, with a check-in time of 3 PM. I then call them to tell them I'll be late and actually check in at 1 PM on Sunday.

Will they bill me for Saturday night? Will I get MR credit for Saturday night?

Well Saturday to Monday is 2 nights first of all.

I would suspect that they would do one of two things.

1. Honor your Saturday stay and have you pay for it, and yes you would get stay credit. (this happened to me recently with 8 AM check-in)

2. Not charge you for Saturday night, but change your rate to the non-weekend rate if your booked rate probably requires a Friday or Saturday night stay.

Also, if they do not bill you for Saturday, you will not get stay credit for Saturday.

My guess is they would do #1 since that is what happened to me, but it comes down to the individual hotel.

I meant Sat, Sun, and Monday night. But you knew this :)

Thanks for sharing your experience.

Actually I wasn't sure, as I thought perhaps the 3 was a typo. And with a Sat-Tue stay, you probably only received the weekend rate for the first two nights anyway; that is unless the stay is this weekend where a number of business hotels have also discounted the weekdays preceding Thanksgiving.

Anyway, I hope your trip goes well and everything works out ok.

I suppose it depends on when you call. If it's before the cancellation time on Saturday, they would/could/should cancel your Saturday stay and re-book a 2 night stay for Sun-Tues. If it's after the cutoff, they might still charge you a no-show for Saturday and a 2 day stay afterwards. In that case, they'd probably offer, or you should suggest, ignoring your attempt to cancel and just keep it as a 3 night stay with a very, very late check-in.

reservations are held until 6am the following day, in this case your reservation will automatically cxl and you will be charged a no-show fee

Soc, I can understand them cancelling if you do not call or otherwise notify them. In the OP's case he says he would call the hotel. This also brings up the question of how does one make a reservation for let's say a London Hotel with a planned 8 AM arrival after an overnnight flight? TIA

ah good catch (sorry I scanned it too quickly) technically he would need to call before the cxl period to make the change to avoid the no-show charge

I have done this at least three times in the past few years. In my case, it happened when an evening flight was cancelled, leaving me stuck in a connecting city.

In each case, I called the plat line (way after check-in cancellation time) and explained my situation. They were able to change my reservation start date to the following day, so I was not charged for the first night.

On one of these occasions, it did cause some confusion when I checked in, but they were cool with it once I explained what happened and they did not charge me for the no-show night.

I know this does NOT fit the written policy, so I guess they were just being nice to me and I suppose that any individual property could refuse to go along with it, but that has been my experience to date.

And no, I did not get MR credit for the night that I missed.

Not Soc, but I do London often. I make the reservation for my actual first night. I request early check-in and they note my expected arrival time. Unless you are landing at 6 am you can back up your arrival time a little. Suprisingly, when I arrive, at 9 or 10 am, my room is ready much more often than not. I have never been requested to pay any extra, etc. Brussels is pretty good about this too. Spain not so good, but smaller cities. My experience is that the larger more international cities "get it."

This tends to match my experience as well.

BTW, I think this is a nice "benefit" that Marriotts tends to offer. I'm staying in Cairo right now (this is pretty big city right? :) ) The JW Marriott had no issues if we needed to check-in early. No charges and if they had the room available, they would let you in early. The IC CityStars has a very complete chart on the partial day charge they will apply if I check in before 4:00pm. It is a teired charge based on the number of hours early.

most hotels (MI and others) get it, it really depends on what the hotel's occ level was the night before your early arrival - it the hotel has a large group which isn't departing until checkout time it would be fairly difficult to grant early check-in's - if it's an airport hotel though it's typically easier as guests start departing earlier than non-airport hotels and in larger numbers etc

I don't argue with your point. But what really surprised me was that I wasn't checking in to the IC early. It was 4:00pm. But the front desk person checking me wanted to let me know that if I were to ever check in early, there would be a specific charge and then she went into exactly what it would be for 1 hr early, 2 hrs early, 3 hrs early, etc. It sounded to me that they didn't care about occ levels at all. This was the rule and they follow it. :eek:

well as always there are those hotels which are exceptions