Customer Relations Contact info help
Jun 1, 2005 | 4:56 pm
#1
Original Poster
Join Date: Jan 2004
Location: Portland, Or USA
Posts: 1,830
Customer Relations Contact info help
Had a recent issue with a property that requires some escalation. Basically, because of the way a situation was handled, I moved $25K worth of stays to a different property. Tried to share with the property GM, but one of the issues is that when ever I left messages for him, he never replied, but had one of his powerless minions reply. Story is a bit long to put in a web form. So, what's the best avenue to share situations like this with the company and ensure it get's the attention it deserves?
Jun 2, 2005 | 5:14 am
#2
Join Date: Jun 2000
Location: DFW, 3.5 MM, AA EXP, LIFETIME PLATINUM, MARRIOTT LIFETIME PLATINUM, STARWOOD AMBASSADOR 223 NIGHTS, AND LIFETIME GOLD, HILTON DIAMOND, NATIONAL EXECUTIVE ELITE
Posts: 5,847
This is hard to answer without knowing any specific details, yet you could always send a letter to Bill Marriott Jr. himself @ Marriott Corporate.
I'm sorry you had so much trouble.
I'm sorry you had so much trouble.