Had a recent issue with a property that requires some escalation. Basically, because of the way a situation was handled, I moved $25K worth of stays to a different property. Tried to share with the property GM, but one of the issues is that when ever I left messages for him, he never replied, but had one of his powerless minions reply. Story is a bit long to put in a web form. So, what's the best avenue to share situations like this with the company and ensure it get's the attention it deserves?