Join Date: Jun 2000
Location: DFW, 3.5 MM, AA EXP, LIFETIME PLATINUM, MARRIOTT LIFETIME PLATINUM, STARWOOD AMBASSADOR 223 NIGHTS, AND LIFETIME GOLD, HILTON DIAMOND, NATIONAL EXECUTIVE ELITE
Posts: 5,847
This is hard to answer without knowing any specific details, yet you could always send a letter to Bill Marriott Jr. himself @ Marriott Corporate.
I'm sorry you had so much trouble.