Customer Relations Contact info help
 

Had a recent issue with a property that requires some escalation. Basically, because of the way a situation was handled, I moved $25K worth of stays to a different property. Tried to share with the property GM, but one of the issues is that when ever I left messages for him, he never replied, but had one of his powerless minions reply. Story is a bit long to put in a web form. So, what's the best avenue to share situations like this with the company and ensure it get's the attention it deserves?

This is hard to answer without knowing any specific details, yet you could always send a letter to Bill Marriott Jr. himself @ Marriott Corporate.

I'm sorry you had so much trouble.