As a Marriott Rewards Platinum member a couple times over, I'm interested in trying to help Marriott understand exactly how bad the reliability and speed of the "High Speed Internet" at Residence Inn's provided by GoldenTree Communications is.

The hotel I'm at now (in Carmel, Ind) has been experiencing severe problems with even keeping the lines alive, along with very, very slow performance in the evening for the last three months I've been here.

I had similar performance (but not the complete failures) at the Residence Inn Silicon Valley II in Sunnyvale, CA most of last summer.

I'd be interested in collecting other performance/stability data to present to Marriott to get them to think about either finding a new provider, or at the very least renegotiating a new SLA that would guarantee bandwidth and minimize downtimes to hours rather than weeks.

I'm not looking for Rants, just statistics.... If you're not comfortable posting replies, please PM me instead...

Thanks (in advance), Steve

Stayed at the RI in Salinas 12.20 - 12.23 and it worked well. I believe that GoldenTree is the ISP there too.

I've never had a problem at Residence Inn.

The highspeed was down once on a one night stay at the SHS in Alpharetta, GA. I sent an email to the hotel manager and he gave me an extra 2000 Marriott Reward points (my rate for the night was $49).

AFAIK, the contracts for high speed internet are setup by the hotels or franchise groups, not Marriott corp. So, you would be better off addressing these complaints to the GM of the hotel. Bundling them up to Marriott corp isn't likely to do a lot of good in this case.

Well, what do you think of the internet provider for high-speed Internet at a Res Inn in Akron not allowing the guests to the Marriott website reservation page or Marriott Rewards sign-in page?
They get the Marriott home page right as a 1st home page, but without a Public (read: Internet-facing and potentially vulnerable) IP address, you can't see the reservation page, nor the login to see your account balance!

I've reported it to both the hotel and to the ISP, but it hasn't been fixed. It may have to do with pop-up window blocking, or may need a tunnel through the firewall.

(Don't get me wrong. I love having high-speed internet. I also appreciate NOT having a "HHotel" chain that uses wireless Internet in an insecure fashion where you are asked to remove stronger encryption [to zilch] and then change the SSID to a common term referring to the hotel chain. Yuk!]

I recently had a friend stay at a RI for 3 months....said the Goldentree HSI worked just fine, but that doesn't mean there aren't issues out there

I stayed at the RI in Independence OH for 5 months and had downtime only 1 night of my stay.

Not quite sure what you're talking about. I connect to reservations and MR all the time via a private IP behind a firewall. Home, work, at hotels, etc.