Originally Posted by sparker
I'd be interested in collecting other performance/stability data to present to Marriott to get them to think about either finding a new provider, or at the very least renegotiating a new SLA that would guarantee bandwidth and minimize downtimes to hours rather than weeks.
AFAIK, the contracts for high speed internet are setup by the hotels or franchise groups, not Marriott corp. So, you would be better off addressing these complaints to the GM of the hotel. Bundling them up to Marriott corp isn't likely to do a lot of good in this case.