As a Marriott Rewards Platinum member a couple times over, I'm interested in trying to help Marriott understand exactly how bad the reliability and speed of the "High Speed Internet" at Residence Inn's provided by GoldenTree Communications is.

The hotel I'm at now (in Carmel, Ind) has been experiencing severe problems with even keeping the lines alive, along with very, very slow performance in the evening for the last three months I've been here.

I had similar performance (but not the complete failures) at the Residence Inn Silicon Valley II in Sunnyvale, CA most of last summer.

I'd be interested in collecting other performance/stability data to present to Marriott to get them to think about either finding a new provider, or at the very least renegotiating a new SLA that would guarantee bandwidth and minimize downtimes to hours rather than weeks.

I'm not looking for Rants, just statistics.... If you're not comfortable posting replies, please PM me instead...

Thanks (in advance), Steve