Status Change on App Today
Aug 19, 2018, 5:02 am
#31
Join Date: Apr 2017
Posts: 222
My SPG account converted into a new marriott account (eventhough they were linked prior to merge). anyone else have a similar issue?
Aug 19, 2018, 5:11 am
#32
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,895
I looked again, and this happened to me too. My SPG account has a new 9 digit number, so effectively I now have two Marriott accounts. I still have two different status levels, two different lifetime stay numbers, etc.
Aug 19, 2018, 6:43 am
#33
Join Date: Apr 2018
Posts: 34
I'm having the same issue as well.
Before the merge, I made a booking with my SPG account (linked to Marriott). After the merge, my SPG account got converted into a new Marriott account. The booking isn't showing up on my old Marriott account. Really hope they fix this so I don't have to phone Marriott.
Before the merge, I made a booking with my SPG account (linked to Marriott). After the merge, my SPG account got converted into a new Marriott account. The booking isn't showing up on my old Marriott account. Really hope they fix this so I don't have to phone Marriott.
Aug 19, 2018, 7:10 am
#34
Original Member
Join Date: May 1998
Location: Tampa, FL
Programs: AAMM & PLT; UA Gold, DL Silver, Marriott LT Titanium Elite, Hilton Diamond, Hertz #1 Gold Club
Posts: 1,591
I suspect I will need to refresh my desktop browser to see same on full site.
Last edited by jamflyer; Aug 19, 2018 at 7:20 am
Aug 19, 2018, 7:15 am
#35
Join Date: Sep 2013
Location: PIT-SCE-AOO-PHL-NYC-WAS
Programs: free agent
Posts: 1,036
Same here. I see platinum on my account, when I should be PP, due to complete my platinum status challenge last Spring 
.
Also, AMEX haven't deposit my SPG points into SPG account, and it seems they didn't migrate to my Marriott account (be fair, it's only 127 points
)
. Also, AMEX haven't deposit my SPG points into SPG account, and it seems they didn't migrate to my Marriott account (be fair, it's only 127 points
)
Aug 19, 2018, 7:48 am
#36
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,827
Why is everyone here surprised that their SPG/Marriott accounts haven't merged even if they were previously linked ?
SPG/Marriott made it very clear that the user/member will have to log-in and manually request this, even if linked, for it to take place.
We will be receiving a link in the next days which allows both accounts to be merged.
SPG/Marriott made it very clear that the user/member will have to log-in and manually request this, even if linked, for it to take place.
We will be receiving a link in the next days which allows both accounts to be merged.
Aug 19, 2018, 7:49 am
#37
Join Date: Aug 2009
Programs: MR rewards
Posts: 272
This my cousin account show how much he spend nothing in my account ! Any idea ?
Aug 19, 2018, 7:59 am
#38
Join Date: Mar 2014
Location: DCA
Programs: MR Plat; AA Gold; UA Silver
Posts: 352
I downloaded the new, blue (!), app and it correctly shows me as PP. Now I am just waiting for the e-mail to link accounts and select my PP gifts (SNAs).
Aug 19, 2018, 8:12 am
#39
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 2,403
My current status in both apps is displaying correctly but the SPG app is saying that I need another X more nights to retain Platinum Elite even though I hit the 25 stay requalification criteria before the merger, which should give me PE until end of 2020. The app also doesn’t recognize that I am SPG Lifetime Gold. It says that my next goal is Lifetime Silver.
I wont panic just yet as I expect lots of fixes to come once the dust settles.
I wont panic just yet as I expect lots of fixes to come once the dust settles.
Aug 19, 2018, 8:30 am
#40
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Marriott Plat -> Plat
I've updated the App (now w/ blue icon) and it still shows Platinum instead of Platinum Premier. Same thing happens logging in to the desktop.
Also, when I tried to log in to the SPG site with my old SPG credentials I was told that I had to use a new membership number (starting with '1'). So now I have two landing pages which look almost identical, except one shows my Marriott balance and the other shows my SPG account. Neither of them has me as Plat Premier though?!?
I've updated the App (now w/ blue icon) and it still shows Platinum instead of Platinum Premier. Same thing happens logging in to the desktop.
Also, when I tried to log in to the SPG site with my old SPG credentials I was told that I had to use a new membership number (starting with '1'). So now I have two landing pages which look almost identical, except one shows my Marriott balance and the other shows my SPG account. Neither of them has me as Plat Premier though?!?
Aug 19, 2018, 8:30 am
#41
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Nope, didn't work for me. New app shows me as Platinum when I should be PP.
Aug 19, 2018, 8:34 am
#42
Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTPP, Hertz Five Star
Posts: 1,079
Marriott Plat -> Plat
I've updated the App (now w/ blue icon) and it still shows Platinum instead of Platinum Premier. Same thing happens logging in to the desktop.
Also, when I tried to log in to the SPG site with my old SPG credentials I was told that I had to use a new membership number (starting with '1'). So now I have two landing pages which look almost identical, except one shows my Marriott balance and the other shows my SPG account. Neither of them has me as Plat Premier though?!?
I've updated the App (now w/ blue icon) and it still shows Platinum instead of Platinum Premier. Same thing happens logging in to the desktop.
Also, when I tried to log in to the SPG site with my old SPG credentials I was told that I had to use a new membership number (starting with '1'). So now I have two landing pages which look almost identical, except one shows my Marriott balance and the other shows my SPG account. Neither of them has me as Plat Premier though?!?
I'm showing as Plat but also separate box saying LTPP on the site, I figure some batch reconciliation process hasn't run yet and when it does my status will be promoted from Plat -> Plat Premier in the app and on the site.
Aug 19, 2018, 8:36 am
#43
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,535
Wife is listed as ambassador which is a surprise. She's no where near 20k USD for last year or this year.
Aug 19, 2018, 8:41 am
#44
Join Date: Jan 2005
Programs: AA EXP, UA Silver (Thanks Marriott!), Marriott Lifetime Titanium & Hyatt Globalist
Posts: 643
Make sure your deleting the old app and re-installing the latest Android/iOS version.
Youll know you have the “post-merger” version if the Marriott logo is blue instead of red.
Youll get your current status as well as spend info (if you exceed the 75 nights).
Youll know you have the “post-merger” version if the Marriott logo is blue instead of red.
Youll get your current status as well as spend info (if you exceed the 75 nights).
Aug 19, 2018, 9:10 am
#45
Join Date: Aug 2015
Posts: 149
When will our 2018 nights combine? Anything we need to do to initiate that?