Go Back  FlyerTalk Forums > Miles&Points > Discontinued Programs/Partners > Marriott | Rewards
Reload this Page >

What do I actually get as Platinum?

What do I actually get as Platinum?

 
Old Apr 19, 15, 5:31 pm
  #1  
Original Poster
 
Join Date: Sep 2009
Location: Charlotte, NC
Programs: AA Exec Plat, RCplatinum, Hyatt diamond
Posts: 196
What do I actually get as Platinum?

First off, I am not Marriott bashing. I like the properties, stay in Ritz Carltons 8-10 nights a year and am using 180k points for JW Marriott in Paris this summer, BUT... I am finishing night 43 of the year and got a suite upgrade at a Courtyard last month (who knew they had suites) but other than that just as likely to get parking lot view as garden/mountain whatever. I've asked for late(r) check outs twice and was left feeling I was was asking for too much.

Last month I was unable to use a club upgrade certificate from the credit card at a RC so used the Amex FHR benefit. When I checked in I couldn't believe being told I was upgraded to a suite as an FHR benefit. I actually asked if it was because I was RC Platinum....no Amex. So my question is, I like Marriott properties but do I get my 75 nights and then go for SPG or Hilton? Will I have a better shot at upgrades or extended check outs occasionally? Thanks.
nccarguy is offline  
Old Apr 19, 15, 7:14 pm
  #2  
 
Join Date: Nov 2005
Programs: EZ Pass, Starbucks Gold, Red Cross blood donor
Posts: 4,741
You wouldn't be the first person to ask these questions about Marriott here on FT. All fair questions.

I think you RC questions, though, have different answers and I'm sure someone will be along to answer them.

Regarding Hilton...YMMV. I have been Diamond in the past and have seen absolutely no love from them.

People seem to really love SPG (but I have no personal experience with them).
bitburgr is offline  
Old Apr 19, 15, 7:28 pm
  #3  
 
Join Date: Jun 2009
Location: SacTown, Cali
Posts: 1,182
I am enjoying SPG better. Just sick of many years of being plat and getting basically nothing. Plus, as you say, they make you feel you are asking them to move the moon just for a couple hour late check out. So far with SPG that's been automatically granted simply by my request at check in. NO questions asked! They just mention it at check in. Marriott better shape up or I will be switching all my stays next year.

Also going to try some Hyatts. Was big on Hyatt 10+ years ago and going to circle back to give them a try again. Have 3 Hyatt stays planned this year.
SacTownGuy is offline  
Old Apr 19, 15, 8:43 pm
  #4  
 
Join Date: Dec 2014
Programs: Marriott Gold, SPG Gold, Hilton Gold, Best Western Diamond
Posts: 364
Originally Posted by nccarguy View Post
First off, I am not Marriott bashing. I like the properties, stay in Ritz Carltons 8-10 nights a year and am using 180k points for JW Marriott in Paris this summer, BUT... I am finishing night 43 of the year and got a suite upgrade at a Courtyard last month (who knew they had suites) but other than that just as likely to get parking lot view as garden/mountain whatever. I've asked for late(r) check outs twice and was left feeling I was was asking for too much.

Last month I was unable to use a club upgrade certificate from the credit card at a RC so used the Amex FHR benefit. When I checked in I couldn't believe being told I was upgraded to a suite as an FHR benefit. I actually asked if it was because I was RC Platinum....no Amex. So my question is, I like Marriott properties but do I get my 75 nights and then go for SPG or Hilton? Will I have a better shot at upgrades or extended check outs occasionally? Thanks.
What type of rate did you book for your ritz stay? And how did you go about requesting the club level upgrade?
jsucool76 is offline  
Old Apr 19, 15, 11:02 pm
  #5  
Original Poster
 
Join Date: Sep 2009
Location: Charlotte, NC
Programs: AA Exec Plat, RCplatinum, Hyatt diamond
Posts: 196
Originally Posted by jsucool76 View Post
What type of rate did you book for your ritz stay? And how did you go about requesting the club level upgrade?
The rules state any published (non discounted) rate is eligible to use a Chase RC credit card certificate (you get 3 every year at renewal). Unless you are using corporate rate or AAA rate you can upgrade. The certificates post to your account and they deduct at check in. 1 certificate is good for up to 7 nights. You might save $50-100 per night or up to $200-350 in others such as NYC or New Orleans. Good credit card benefit, certainly not a gold or platinum benefit.
nccarguy is offline  
Old Apr 19, 15, 11:07 pm
  #6  
Original Poster
 
Join Date: Sep 2009
Location: Charlotte, NC
Programs: AA Exec Plat, RCplatinum, Hyatt diamond
Posts: 196
Originally Posted by SacTownGuy View Post
I am enjoying SPG better. Just sick of many years of being plat and getting basically nothing. Plus, as you say, they make you feel you are asking them to move the moon just for a couple hour late check out. So far with SPG that's been automatically granted simply by my request at check in. NO questions asked! They just mention it at check in. Marriott better shape up or I will be switching all my stays next year.

Also going to try some Hyatts. Was big on Hyatt 10+ years ago and going to circle back to give them a try again. Have 3 Hyatt stays planned this year.
I've never asked for more than an hour or two later check out. The last time front desk literally sighed out loud, rolled her eyes before asking my name or room number. Had no idea I was Plat. When she saw she begrudgingly offered 1 pm. She laid such a guilt trip on me I declined and finished reports on my laptop in the lobby. Funny thing, if you book through FHR Amex program it's guaranteed.
nccarguy is offline  
Old Apr 20, 15, 1:39 am
  #7  
FlyerTalk Evangelist
 
Join Date: May 2001
Posts: 10,276
The SPG 4 PM checkout for Gold and Platinum is great. I have never been able to get anything after 2 PM with IHG or Marriott (as Platinum on both). SPG Lifetime Platinum is pretty hard to make so I am working toward lifetime Gold.

I agree that Marriott should make Platinum benefits better. The UA thing is great for those who don't have status on UA but worthless to me as a UA Lifetime Gold.
username is offline  
Old Apr 20, 15, 11:14 am
  #8  
 
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,014
Originally Posted by nccarguy View Post
I've never asked for more than an hour or two later check out. The last time front desk literally sighed out loud, rolled her eyes before asking my name or room number. Had no idea I was Plat. When she saw she begrudgingly offered 1 pm...
That is my experience 4 out of 5 times. As I said in the recent late checkout thread, status really doesn't matter or is a factor in the request...
joshua362 is offline  
Old Apr 20, 15, 11:46 am
  #9  
Suspended
 
Join Date: Jan 2003
Posts: 8,720
Not to hijack the thread, but now that Ritzs are subject to the BRG, are the final adjusted BRG rates considered discounted rates and therefore unable to use the Ritz credit card upgrade certs, or can one use those upgrade certs?


If someone never thought of doing this, good luck to you and let us know what happened!!
NJUPINTHEAIR is offline  
Old Apr 20, 15, 12:47 pm
  #10  
 
Join Date: Oct 2007
Location: San Francisco
Programs: United 1K, Marriott: Titanium
Posts: 223
I've actually had really good luck with check outs. It sucks that you can't be guaranteed it as a benefit, but I often have no problem getting 4 or 5PM. A few times I even got close to 10 PM. This was great as I was able to take a quick shower before catching a late flight.
timetosave is offline  
Old Apr 20, 15, 2:35 pm
  #11  
Moderator: Alaska Mileage Plan
 
Join Date: Feb 2005
Posts: 10,480
Originally Posted by timetosave View Post
I often have no problem getting 4 or 5PM. A few times I even got close to 10 PM.
My PR is 6:00 pm and I thought I was doing well. I need to step up my game.
dayone is offline  
Old Apr 21, 15, 7:55 am
  #12  
 
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,114
Originally Posted by nccarguy View Post
I've never asked for more than an hour or two later check out. The last time front desk literally sighed out loud, rolled her eyes before asking my name or room number. Had no idea I was Plat. When she saw she begrudgingly offered 1 pm. She laid such a guilt trip on me I declined and finished reports on my laptop in the lobby. Funny thing, if you book through FHR Amex program it's guaranteed.
Don't ever feel guilty about asking for benefits to which you are entitled. They are employees; you are the guest.
JetAway is offline  
Old Apr 21, 15, 8:02 am
  #13  
 
Join Date: Jun 2009
Location: SacTown, Cali
Posts: 1,182
Originally Posted by JetAway View Post
Don't ever feel guilty about asking for benefits to which you are entitled. They are employees; you are the guest.
Maybe the hotel should remind their employees of this on occasion!?

I should add, I own a service business and we always talk about this kind of thing with staff. Smile at customers, make sure they have what they need, and do everything possible to take care of them... hopefully without them having to ask! SIMPLE concepts.
SacTownGuy is offline  
Old Apr 21, 15, 8:18 am
  #14  
 
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,014
Originally Posted by SacTownGuy View Post
Maybe the hotel should remind their employees of this on occasion!?

I should add, I own a service business and we always talk about this kind of thing with staff. Smile at customers, make sure they have what they need, and do everything possible to take care of them... hopefully without them having to ask! SIMPLE concepts.
It is surprisingly simple, but in this game, unfortunately, I find that what the Corporation promises (MI), the Franchisee has to (sometimes reluctantly) deliver and bear the cost of.

Some have figured out how to play the game and exploit the exceptions and outs MI has built in, hence the huge differences between properties.
joshua362 is offline  
Old Apr 22, 15, 11:58 pm
  #15  
 
Join Date: Oct 2009
Location: PEK - Beijing
Programs: AC S100K, Marriott Platinum, Hilton Diamond, IHG Platinum Ambassador
Posts: 35
I have had pretty good luck as Platinum getting upgraded in Asia, usually to at least a junior suite if not a suite, which I was not getting as Gold.. And they have been long stays, 4 or 5 nights or more on occasion. So, if you are travelling to Asia, Marriott Platinum is still worth something.
pifloyd is offline  

Thread Tools
Search this Thread
Search Engine: