Originally Posted by
SacTownGuy
Maybe the hotel should remind their employees of this on occasion!?
I should add, I own a service business and we always talk about this kind of thing with staff. Smile at customers, make sure they have what they need, and do everything possible to take care of them... hopefully without them having to ask! SIMPLE concepts.
It is surprisingly simple, but in this game, unfortunately, I find that what the Corporation promises (MI), the Franchisee has to (sometimes reluctantly) deliver and bear the cost of.
Some have figured out how to play the game and exploit the exceptions and outs MI has built in, hence the huge differences between properties.