Marriott's Look No Further-Best Rate Guaranteed Master Thread
Jan 30, 2018, 9:26 am
#496
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,048
recent issues w/ reply times ... 3.5 days! And I emailed 3 times WT? was going on and takes them that long. Finally approved, but really? 3.5 days to a reply for a simple claim?
Jan 31, 2018, 12:14 am
#497
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
Had just the same exchange with the LNF-Team. The third party site states, that the rate includes all taxes and fees (which is normal by the way here in Europe). But the LNF-Supervisor replies, that the third party site only charges the VAT and not some Regional Tax and Service Charge they charge.
The Marriot reservation only states "ESTIMATED GOVERNMENT TAXES & FEES" and a seperate "Service Charge"
The funny thing is, that even after pointing out that the VAT is included in the third party rate, she writes that for the comparison, they consider the third party rate as if the VAT is not included????
The Marriot reservation only states "ESTIMATED GOVERNMENT TAXES & FEES" and a seperate "Service Charge"
The funny thing is, that even after pointing out that the VAT is included in the third party rate, she writes that for the comparison, they consider the third party rate as if the VAT is not included????
Last edited by X-ON; Feb 1, 2018 at 5:50 am
Jan 31, 2018, 10:13 am
#498
Join Date: Dec 2016
Posts: 61
Just had the same argument as above. LNF team claimed service charges are not considered as a tax or fee, hence the LNF T&Cs does not allow that component of the rate to be removed. I replied with service charges are essentially gratuity with another name, and that Marriott's reservation listed it separately, it would be unfair to compare an service charge inclusive rate to an service charge exclusive rate. They then insisted on "service charge" must be specifically stated despite OTA states rate is "inclusive of all tax and charges/fees". At that point I gave up thinking how on earth are service charge not considered part of "all ... charges''.
Jan 31, 2018, 9:11 pm
#499
Join Date: May 2017
Location: KUL, LON
Programs: BA GGL, Bonvoy Titanium, Hyatt Globalist
Posts: 56
Yeah, had the same thing here as well. Asked whether upon booking this all-in / total price rate that the property would charge me separately for the 10% service charge (which isn't a resort fee) and was told yes. I doubt it, but oh well.
Feb 4, 2018, 6:37 am
#500
Join Date: Aug 2015
Posts: 162
Hello All,
I have a few questions hope you could enlighten:
1) Can I claim LNF against a competing rate that is found on a mobile app, example Agoda app?
2) Can I claim more than 1 LNF (under different reservation number) at the same hotel for the same period of stay? Example, if I have a LNF approved, and if I wish to book a second room subsequently for the same stay period, could I submit another LNF for the second room?
3) Is there any restriction on the max number of claim within a certain period of time, like SPG BRG? I don't see the wordings in LNF T&Cs but good to double check.
4) If I have an approved LNF for 3 nights under one reservation, could I amend the reservation to 2 nights myself through the Marriott portal? It appears that I could edit the reservation (unlike SPG) but will this void the LNF in any way?
Thanks in advance for your kind advice.
I have a few questions hope you could enlighten:
1) Can I claim LNF against a competing rate that is found on a mobile app, example Agoda app?
2) Can I claim more than 1 LNF (under different reservation number) at the same hotel for the same period of stay? Example, if I have a LNF approved, and if I wish to book a second room subsequently for the same stay period, could I submit another LNF for the second room?
3) Is there any restriction on the max number of claim within a certain period of time, like SPG BRG? I don't see the wordings in LNF T&Cs but good to double check.
4) If I have an approved LNF for 3 nights under one reservation, could I amend the reservation to 2 nights myself through the Marriott portal? It appears that I could edit the reservation (unlike SPG) but will this void the LNF in any way?
Thanks in advance for your kind advice.
Feb 10, 2018, 4:18 pm
#501
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,048
Hello All,
I have a few questions hope you could enlighten:
1) Can I claim LNF against a competing rate that is found on a mobile app, example Agoda app?
2) Can I claim more than 1 LNF (under different reservation number) at the same hotel for the same period of stay? Example, if I have a LNF approved, and if I wish to book a second room subsequently for the same stay period, could I submit another LNF for the second room?
3) Is there any restriction on the max number of claim within a certain period of time, like SPG BRG? I don't see the wordings in LNF T&Cs but good to double check.
4) If I have an approved LNF for 3 nights under one reservation, could I amend the reservation to 2 nights myself through the Marriott portal? It appears that I could edit the reservation (unlike SPG) but will this void the LNF in any way?
Thanks in advance for your kind advice.
I have a few questions hope you could enlighten:
1) Can I claim LNF against a competing rate that is found on a mobile app, example Agoda app?
2) Can I claim more than 1 LNF (under different reservation number) at the same hotel for the same period of stay? Example, if I have a LNF approved, and if I wish to book a second room subsequently for the same stay period, could I submit another LNF for the second room?
3) Is there any restriction on the max number of claim within a certain period of time, like SPG BRG? I don't see the wordings in LNF T&Cs but good to double check.
4) If I have an approved LNF for 3 nights under one reservation, could I amend the reservation to 2 nights myself through the Marriott portal? It appears that I could edit the reservation (unlike SPG) but will this void the LNF in any way?
Thanks in advance for your kind advice.
2) yes
3) no
4) yes, call Marriott reservation line ... can't be done online AFAIK
Feb 10, 2018, 5:23 pm
#502
Join Date: Feb 2013
Posts: 1,815
2. I have been able to change length of reservation by calling reservation line. But it does say no changes to LNF rates.
LNF made a mistake when a claim was accepted,by also amending the room type to 2 queen beds instead of 1 king. Yesterday
I spoke to reservations and asked if they could change but was told they can not on LNF. Will try when I get to hotel as it’s not really that big a deal for me. I’m just happy that I’m now paying 50% less than than going rate. 🙂
Feb 10, 2018, 10:03 pm
#503
Join Date: Aug 2015
Posts: 162
Thanks guys. I'm happy to report back that my LNF against the rate found on mobile app was approved 
Feb 18, 2018, 2:16 am
#504
Join Date: Nov 2008
Location: EDUU
Programs: Marriott Titanium Elite, HH Diamond, PC Plat Amb, BA EC Gold, Asiana Diamond, TK Elite
Posts: 193
Looks like you can now choose between 25% off or 5000 MR Points! Great for cheap rates!!!!
And you can use apps too!!!
And you can use apps too!!!
Feb 20, 2018, 12:30 am
#505
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
The thing about honor for instance 2 nights out of 4 nights in one reservation is of course very annoying and not so service minded.
Feb 20, 2018, 3:33 am
#506
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Awesome! Marriott and SPG partnership keep getting better and better. I hope Marriott get rid of the term where Marriott only honor the night that is lower and discount it with 25% and not the total rate of the stay. SPG honors the total rate of the stay.
The thing about honor for instance 2 nights out of 4 nights in one reservation is of course very annoying and not so service minded.
The thing about honor for instance 2 nights out of 4 nights in one reservation is of course very annoying and not so service minded.
Feb 21, 2018, 12:30 am
#507
Join Date: May 2015
Location: Los Angeles
Programs: Star Alliance Gold, OneWorld Sapphire, MarriotRewards Gold, HiltonHonnors Gold
Posts: 12
Look no further success !
Just got my claim approved for a 5 night stay in Tokyo at the Prince Sakura Autograph collection. Almost a $600.00 difference all in!
Feb 24, 2018, 11:24 am
#508
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,048
I like choice, but 5k points are not worth much ... 25% is almost always better. A bit concerned this is moving to 'match plus 5k points' which would not be good. It is difficult enough these days to find an acceptable comp
Feb 24, 2018, 5:08 pm
#509
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
2000 pts vs 25% off won't affect the difficulty in finding a competitive rate.
Feb 26, 2018, 5:53 pm
#510
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,048
Looks like they're getting ready to merge with SPG program which has always offered a discount or 2000 bonus pts. I usually take the bonus points on one night stays of less than $100. To purchase 2000 pts would cost $70 (even though I would never buy at full price).
2000 pts vs 25% off won't affect the difficulty in finding a competitive rate.