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Originally Posted by dunwu
(Post 30098412)
I don't get it why Marriott tries to irritate so many loyal customers on the first day of the new company?
You are not a casino company, don't force people to gamble. If you had published the "mapping" months ago, everyone would be calm and well prepared now. |
Marriott better refund 30,000 points to customers who got screwed by purchasing category 6, 8, and tier 1-3 packages.
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Are we able to cancel the hotel part of the package for a refund of points at a reduced rate? |
Originally Posted by agjil
(Post 30098435)
Marriott better refund 30,000 points to customers who got screwed by purchasing category 6, 8, and tier 1-3 packages.
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Originally Posted by zachary
(Post 30098320)
Here's where I think it's different: Marriott knew what they were going to do (not like a regular bet where no one knows the outcome in advance). People gave them 30,000 points to upgrade from 1-5 to 6, from 7 to 8, and from 9 to Tier 1-3 in the last few days. Yes, many were gambling that they would get higher value. But Marriott knew they were getting nothing for their 30,000 points and took the points anyway. Why would a business do that to its customers? Are you really defending that?
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Originally Posted by frudd38
(Post 30098461)
I'd say it's a very good bet they will be refunding the differences for the higher purchases packages in the conversion, so categories 6, 8, and tier 1-3 should be getting something back. Marriott has the one month window to do this.
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Originally Posted by cruisr
(Post 30098460)
Or what? |
Wow, this is sleazy. I sincerely hope they backpedal on this.
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Despicable
So you knew this was going to be the conversion and didn't tell us when you could? I spent $350 dollars to buy enough points to upgrade my certificate from Cat 7 to Cat 8. I essentially flushed $350 down the toilet. I'm done with Marriott. I'll try to get this refunded or something, transfer to airline points and go to a better program. You really screwed up on this one. I can't book *any* of the hotels I was looking at which were Cat 8 before since you've now given me a Cat 5. So disappointed in the way this was handled. I'll take my business to another hotel with a rewards program.
I would like a refund on the 30,000 points I bought at the very least. |
Originally Posted by frudd38
(Post 30098461)
I'd say it's a very good bet they will be refunding the differences for the higher purchases packages in the conversion, so categories 6, 8, and tier 1-3 should be getting something back. Marriott has the one month window to do this.
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To be fair, the Lurkers did say to attach and maximize value. I bought a cat 8 and attached it to a hotel which is now a category 6. I think if people got certificates for actual reservations and attached beforehand, everything sort of evened out. I think the people who got most burned were those that just got the certs either hoping for a windfall or didn’t have plans yet. That said, I think MR should refund 30k points to those who got the higher category cert and request it. It would be a one time good will gesture to those who ask for it and many people won’t. Reading some of the blogs now, it never made sense that a old Cat 8 would map to a new Cat 6. There was no way they would have mapped a Tier 4-5 the same as anything else. The point differential was too big. And since Cat 7 was the highest category for now, Tier 1-3 would/ should be a 6 which would make even more people pissed off if a Cat 8, 9, and Tier 1-3 were all Cat 6. |
I paid $350 to get enough points to upgrade my Cat 7 to a Cat 8 a few days after purchasing a travel package. The rep I spoke with said I would get a higher points-based certificate in return. It turns out you knew that this wasn't the case and took my money and points anyway. Marriott you lost my business. You need to upgrade Cat 8s to the new Cat 6s otherwise this is deeply unfair. Bad.
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Originally Posted by PrivatePilot
(Post 30098486)
To be fair, the Lurkers did say to attach and maximize value. I bought a cat 8 and attached it to a hotel which is now a category 6. I think if people got certificates for actual reservations and attached beforehand, everything sort of evened out. I think the people who got most burned were those that just got the certs either hoping for a windfall or didn’t have plans yet. That said, I think MR should refund 30k points to those who got the higher category cert and request it. It would be a one time good will gesture to those who ask for it and many people won’t. Reading some of the blogs now, it never made sense that a old Cat 8 would map to a new Cat 6. There was no way they would have mapped a Tier 4-5 the same as anything else. The point differential was too big. And since Cat 7 was the highest category for now, Tier 1-3 would/ should be a 6 which would make even more people pissed off if a Cat 8, 9, and Tier 1-3 were all Cat 6. Also I think the point differential should have been mostly irrelevant. Imagine all the Tier 4-5 holders. Every Tier 5 ritz I’ve ever looked at is moving to Cat8. That’s a huge drop in the number of bookable properties if aren’t able to book before the end of the year. |
From TPG:
“Also, keep in mind that Category 8 pricing doesn’t go into effect until 2019, and a Marriott spokesperson confirmed that old Tier 4-5 certificates (which are now new Category 7 certificates) can be used at any top-tier property in the combined program until Category 8 pricing goes live. Since this gives you a window of at least four months to lock in these stays, I think this is a fair compromise. Finally, it’s worth noting that this new rates will not cross over to other categories when peak/off-peak pricing goes into effect in 2019. Marriott has confirmed that a certificate valid at a Category 6 property will only be valid at Category 6 properties, even though peak pricing for those hotels (60,000 points per night) is the same as standard pricing for Category 7 hotels.” |
That is not true. I wouldn't have picked a cat 9. Not everyone bases their vacation plans on the best "deal."
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