Property: Renaissance Nashville
Length of stay (repeat stays?): 1 night (stay about once a month-usually 3 nights)
Greeting: "Thank you for being a Plat Premier, we get very few of those here"
Room upgrade: Yes-corner exec room on CL level. (NOTE-this is my ONE complaint about this hotel-i NEVER before have gotten a room on the CL-but did as a PP)
Suite upgrade: no-but corner exec room
Special requests filled:none requested
Other:


Property: Tampa Waterside Harbor
Length of stay (repeat stays?): 3 nights (never been before)
Greeting: "Thanks for being a Plat"
Room upgrade: YES!!!
Suite upgrade: CL SUITE!!! 1 bedroom, living room, ~400 sq ft
Special requests filled: none requested
Other: Lounge was small-but had GREAT offerings!

Property: Denver Marriott DTC
Length of stay (repeat stays?): 1 night
Greeting: Greeted as PP
Room upgrade: Yes
Suite upgrade: Telluride Suite, large living and dining room, separate bedroom, views of highway and mountains
Special requests filled: none requested
Other: Same arrival amenities to choose from as Plat

Aruba Renaissance
 

Property: Aruba Renaissance
Length of stay (repeat stays?): two rooms on Award Stays - -one for two nights and one for 5 nights - I've been coming here for the last five years
Greeting: No mention of PP or Platinum but I was walked to the rooms personally by a manager - both rooms did get offered Platinum Ammenity
Room upgrade: Both rooms upgraded from Island View to Pool/Ocean view
Suite upgrade: NA
Special requests filled: no foam pillows as requested in my profile. Rooms were adjoining as requested.
Other: Management took care of an issue I had when they gave someone else a key to my room. The issue was taken very seriously and was handled very well.

Not impressed with Plat Premier - so far
 

:confused:At the New Orleans Marriott now - they didn't notice my special requirement for a refrigerator in the room, but they were quite nice at the front desk greeting upon check-in (which should be expected for everyone). One person actually argued with me when I requested a Diet Coke. She said no Diet Coke exists on any Marriott property. Realizing Pepsi has what seems like a life long contract with Marriott, most Marriotts I use do have some hidden Cokes in the concierge lounge or kitchen. So far, I am not impressed with my new PP status at Marriott.

Arguing with ANY customer is a big No No, but to expect every location to keep a stash of Coke products for PP is kind of pushing it a little.

Not to add insult to injury, but I've received suite upgrades at all three of these properties when I was merely a Platinum.

Property: Phila Downtown FS

Length of stay (repeat stays?): 1 night, on points

Greeting: Yes...was checked in at the elite satellite desk (a podium in the lobby..)

Room upgrade: No..had a room on the corner (some windows on 2 walls..but not full walls of glass) on a LOW floor opposite a noisy ice machine. No where near the CL. When I asked for a better room they said, "well you made the reservation late, we are busy and we have nothing better. "
There were several issues in the room, including soap in a box that was moldy and stuck to the vanity..among other things. (I had a list of about 6 issues of broken/dirty items in the room)

I was not even offered extra points or a free drink or anything...not that I wanted compensation, but when I waited an hour to speak with a manager (she was "Busy" and i had a list, SOME sort of warm fuzzy would have been nice.)

Suite upgrade: are you kidding??? nope

Special requests filled: nada. Had to beg twice for extra pillows and towels. (There were only 2 of each towel in the room..)

Other: evening snacks depleted by 6:30 and not replaced...the attendants basically ignored guests. there were 2 or 3 and they stayed in the kitchen area reading magazines or texting on cell phones.


*********

Property: PHL Airport FS

Length of stay (repeat stays?): 1 night, yes i was a repeat guest.

Greeting: Yes, but only as P . Again, tried to check in at elite desk, but the gal took a non-elite in front of me...(i was there, she called him over....he's not even a basic member...) Took waaaaayyy too long to check in.

Room upgrade: No..again, small room opposite ice machine. (yes, twice in the same city, different hotels, about 1 month apart). The room didn't even face the airport...overlooked the parking lot. And, it was VERY slow as I got-on a Tuesday night-an $89 AAA rate!

Changed rooms, but to just another king-at least I could see planes and the ramp area! The CL was closed so they weren't putting people on the floor...they could have at least left the floor open.

Suite upgrade: no

Special requests filled: of course not..and they fouled up the paper. This hotel said i had to request it (when i stayed there before..) It is in my profile...i also told the person who checked me in. Again, no paper.

No extra pillows, no fridge, no extra towels...

Other: The lounge was closed so i received coupons for a free appetizer and i think a soft drink, and for the healthy start breakfast. The appetizer (quesadilla) was very good. Breakfast-well the oatmeal was the consistency of spackle...and the pickins were pretty slim. I had cold cereal (no time to wait for more oatmeal...and it was like 10 degrees out!) and coffee. Service however, for both meals, was excellent.

It's better than the Renaissance at least..(it's CLEAN for starters,more or less)

I think I must have a black flag on my account. Was at the St. Louis Airport Marriott last night, no mention of plat premier, got the C level, but not on the same floor as the lounge. May as well been on the 2nd floor. I don't use the robe and who cares about the 6oz water bottle. The only thing I ever used was mouthwash...now thats gone. Maybe I'll start staying at Hilton...I'm sure they are no better but they seem to have lower prices many times.

Property:- Renaissance Chancery Court
Length of Stay:- (repeat stays) 1 night (21 nights there in 2009)
Greeting:- Nothing special. Nice chat, but status not referred to. However X5 was on my registration card.
Upgrade:- Suite! First one ever at this location, done at last minute from club room as the original typed room number had been overwritten in pen.
Special requests:- None
Other:- Called almost as soon as I arrived in the room to see if I was happy with it.

I've received a suite upgrade at this property too when I was a mere Platinum... sounds like Marriott has taken a turn for the worst.

Property:- SFO Airport Marriott
Length of Stay:- 1 night
Greeting:- Greeted me as a Platinum Premier, comp'ed me a couple of hours of parking until I could take the rental car to the airport the night before my flight, gave me both points and the arrival snack.
Upgrade:- Concierge Level, normal room, bay view room
Special requests:- Late check-out due to canceled flight and getting rebooked on a red-eye --- 9PM!!!
Other:- Nice concierge lounge attendant

:) :) :)

Not sure if you want just the FS or other property types as well but here was my first for the year.

Property:- Marriott Grand Chateau, Las Vegas, NV
Length of Stay:- 2 nights
Greeting:- Greeted me as a Platinum, no reference to PP
Upgrade:- No upgrade but considering this was a MVCI property I wasn't expecting one
Special requests:- High floor granted, multiple wake-up calls delivered on time for my 6am flight (come on, it's Vegas for crying out loud). :D

By the way, for what it's worth, I think this thread is a GREAT idea for the simple reason that I think it provides a great medium for Marriott Concierge to have a single reference point to determine which properties are aware of PP and which might need some additional training. Without continuous feedback from the MR community, status quo remains the standard.

This is the tale of two trips to the same property, spaced almost a year a part

Stay 1
Property: Brussels Marriott
Length of stay (repeat stays?):5 total nights (two bookend weekends)
Greeting: Thank for being a PP member we have your room ready.
Room upgrade: Yes
Suite upgrade: 1st week-end Presidential Suite, 2nd week-end they apologized that the Presidential Suite was not available but gave us a corner suite on the C-Level.
Special requests filled: Early check-in for the first week-end, arrived at hotel at 9am. No waiting for the P-Suite.
Other: This was an award stay using a Euro hopper and some additional nights. When we arrived for the 2nd week-end of our stay they had changed the number of points we needed to a better level (actually I don't think they understood the hopper concept and I had to straighten it out later but their heart was in the right place).

2nd stay almost a year later

Property: Brussels Marriott
Length of stay (repeat stays?): 8 nights
Greeting:Thank you for being a Platinum member, they had no knowledge of me staying at the property in the last year (I asked).
Room upgrade: No
Suite upgrade: No
Special requests filled:Upgrade requested via PP line. Not filled
Other: Front desk failed to offer the Plat arrival gift. Called then the next day to get them to make good on the guarantee and the front desk supervisor insisted they had offered the Plat arrival gift. Went back and forth during the stay eventually with the GM to no avail. E-mailed Marriott pointing this out, had copies of e-mail conversations with the GM about this. Basically came down to my word against the hotel's word on the arrival gift. Left with documentation proving that I informed them that they had not provided the arrival gift. Back in the US went through MR customer service and finally wound up in the office of Mr. Marriott were they finally issued a $100 voucher. How stupid was this? Out of 400 trips I've probably collected on the arrival gift guarantee 5 times and this GM decides to fight me, Plat Prem Member, on this.

The first full day we were there I was working and Mrs. Deac83 was relaxing in the room. Suddenly the power to the room went out completely. Only our room not the whole hotel or our floor. They spent 2+ hours working on the room while Mrs. Deac83 had intended to take a nap. No offer to change rooms but did send a nice fruit basket.

Finally the real kicker of all this is that this was a business trip so I was paying the going rate (as opposed to the first time which was all awards) and I had booked our meeting there which brought in 20 additional pax. I had arranged the hotel with their meeting coordinator. Amazingly, not one word from anyone at the hotel about all the revenue I brought them. Clearly, during the first stay we were treated like most PP's would like to be treated which lead to my booking our meeting there. After the 2nd stay, we'll never go back to that property.

LOL. You should send a copy of this post to the property's meeting coordinator and cc it to the GM. I bet they will have a stroke after reading it.

FWIW, as repeated on the PP thread (in more detail here):

Stay 1
Property: CY Herndon Reston
Length of stay : one award night (a semi-regular guest for the past 4 years, average about 6-7 nights/year [paid and award])
Greeting: Welcome back. We have your Marriott number on file. What would you like for your (platinum) welcome gift? No acknowledgment of PP status.
Room upgrade: none; I asked for a third floor king room, which they did not have at the time. It took several minutes, but they bumped another guest into the suite (he was staying several nights) and I got his old room on the third floor. So I lost the upgrade that time (although I have gotten it in the past for short stays before as a platinum member)
Suite upgrade: see above
Special requests : none
Other: received the free breakfast for platinum members but got no physical coupon as the property is redoing their lobby/restaurant area to convert the restaurant to full service (to serve dinner on weeknights). No sign that the breakfast buffet will go away (thank goodness). This property gives every guest a free bottle of water in the room (half a liter). Gym passes are available for guests at a nearby Golds Gym. You had to use the courtyard to get across the first floor during my stay (due to construction).

Stay 2
Property: Fairfax Marriott at Fair Oaks
Length of stay: 2 nights over MLK weekend (Sun-Tues). This was my first stay at this property in over a year. I used to frequent it more often (5-10 times/year) in prior years.
Greeting: Thank you for being a platinum member. We have a king room on the concierge floor for you.
Room upgrade: pre-blocked room on concierge level (done when I was platinum as well)
Suite upgrade: none (property doesn't have that many suites IIRC)
Special requests: none
Other: This property uses Wayport (AT&T) for wi-fi (free Boingo roaming), which happened to be down during much of the first day (from checkin at 4 pm to 2 am on Monday morning). I called AT&T at 2 am and was told that they were working on it. The service was restored sometime before 9 am (maybe 7-8 am when I was asleep). A complete shock to me (they never had problems before AT&T bought out Wayport).

Property: Renaissance Montura (LAX)
Length of stay: 2 nights
Greeting: a smile
Room upgrade:
Suite upgrade: junior suite
Special requests filled: n/a
Other:n/a