I made PP again this year but still haven't received a packet this year. This has happened every year but one. Shouldn't it have already been here?

Possibly varies by geography. I seem to get mine mid-Feb each year (based in the UK).

I received mine late February last year but still have not received anything this year even though I requalified.

Hi,

Qualified for the first time this year, and my packet made it to Atlanta, GA this week.

It may be based on membership number or last name?

Cheers,

GenevaFlyer

First time PP and nothing has arrived at my house as of yesterday.

CY Palo Alto, CA--upgraded to suite, received points and a coupon for "one complimentary glass of wine or draft beer at our CY Lounge".

Has room service every night of the week as well.

CY Campbell, CA-upgraded to a suite, got points and a coupon for one free market item. They sell beer so grabbed a Heineken.

Love that although I'd attribute that to Walmart instead of Costco in my area.
BTW, no card here in NY with a last name of U. I guess I made another year as my sign in page continues to say Platinum Premier on 3/1!

But I think there are too many PLT's and PP's to make it really meaningful...

I just received my PP this week - nothing new-though no mention of the WSJ subscription...I certainly hope they keep that as form what I can see after one year on PP, there is nothing else that the program offers

Platinum Premier Level [Merged threads]
 

Almost lost it today. As a PP staying at New Orleans Marriott for 5 days with a room rate averaging almost $500 per night , and $700 for one night, was shocked when I was in a vanilla room. They have 30 suites here and probably double that number of nicer than standard rooms such as corner rooms. Spoke to a manager and asked him, if I'm not getting an upgrade as a PP paying 500, I'd like to know who is. Then it got even worse when he told me they reserve a certain number of rooms for golds and platinums like yourself. The hotel manager (night) was equating PPs with Golds.

Eventually he did change some things that resulted in my satisfaction, but really you would think Marriott would put a little thought into assigning these rooms before hand.

If Marriott were smart, they would figure out some way for daily reservations lists (per hotel) to prioritize by status, PP, LT Plat, Plat, LT Gold, Gold, LT Silver, Silver, so when whoever handles rooms control and room assignments for each hotel, they would see all of the reservations in a priority list like that. The ridiculous thing is that loyalty is not so easy to come by in today's cyber world.

So many people are motivated by price only (including some of my best friends and my own family) that they can't see the benefits of either hotel or airline loyalty. It was only after I took a trip with my mother to Asia, and she realized that the executive lounges in Asian Marriott hotels had full buffets that she understood how much money could be saved each night on meals (plus the taxi's to get there) in expensive cities such as Singapore and Hong Kong. Now she understands loyalty for hotels, but still does not for airlines. Most of the consuming public is the same way, and Marriott should absolutely capitalize on that loyalty, instead of spurning that loyalty, as they often seem to do.

Which NOLA property? I've been treated extremely well at the JW and the Renaissance Arts.

Edit: i re-read your post and sounds like the NOLA Marriott on Canal.

The sad part of PP is that most hotels and staff don't even know that level exists. Also, it is often confused with people using the Marriott Visa Platinum Premier card.

Last year, I stayed in a Renaissance in Baton Rouge weekly,roughly 150 nights. Most of the front desk folks didn't realize the difference between PP and P. Upgrading to their suites was not an issue as I've gotten to know the folks working there, and they took good care of me.
Also, interesting is at least at that hotel, they place more priority on their own internal hotel list of TOP50 customers, of which I was on it.

BIG +1

There are even some hotels which do a very inadequate job of teaching new staff what Silver, Gold, and Platinum are to begin with. I have checked in where I was not offered my Plat arrival gift, times when I wanted the food amenity (usually later at night, when I knew it would be hard to drop off my luggage in the room, clean myself up, and find a nearby restaurant still open), and when I asked for it (because it was not offered), I got a puzzled look back, with some comment such as "what are you asking for?" or "Platinum what?"

Right. On one occasion when I checked in and had to ask for my gift, the front desk agent replied that that was only for gold and above whereas I was "just premier". I think most PPs have similar stories.

Given that the actual tangible benefits over Platinum are pretty much non-existent and that there is a significant chance that your status will not be recognized by the front desk, PP must be the only reward program level that is, in practical terms, a step down from the previous level.

The next time a Marriott employee tells you that you are "just premier" ask them a simple question. "And where is it that 'just premier' status falls on the elite ladder, is that lower than Silver, or higher than Platinum, or what?" If that employee tries to blow you off, challenge the employee to find out while you are standing there, while you wait. I am pretty sure their attitude will change right before your eyes.