Courtyard Bethlaham PA - no upgrade avail (claimed sold out) but gave free breakfast vouchers.

Property: Residence Inn Morgan Hill (Calif)
Length of stay (repeat stays?): 1 night (award stay)
Greeting: Thank you for being PP
Room upgrade: no
Suite upgrade: no
Special requests filled: no
Other: Original room has someone doing repairs in the bathroom when I got there, front desk then gave me a two bedroom.

Property: Residence Inn San Mateo
Length of stay (repeat stays?): 2 nights
Greeting: No greeting but they has all their elites checking in that night posted and on display a the front desk. I was only PP, there was one plat and two golds. Never seen this before.
Room upgrade: no
Suite upgrade: no
Special requests filled: Asked for quite room in reservation, but they gave us one closer to the highway instead of the inner courtyard. It was fine in the the end, but I wouldn't call it a quite room.
Other:

Property: Napa Valley Hotel and Spa
Length of stay (repeat stays?): 1 night award stay
Greeting: Thank you for being PP
Room upgrade: Yes
Suite upgrade: Yes - Presidential Suite
Special requests filled:
Other:

Property: Courtyard Santa Rosa
Length of stay (repeat stays?): 2 night award stay
Greeting: Thank you for being PP
Room upgrade: Yes
Suite upgrade: No
Special requests filled:
Other:

Property: Renaissance Malmo
Length of stay (repeat stays?): 4 nights/1st stay
Greeting: Thanks for being Elite
Room upgrade: Yes
Suite upgrade: No
Special requests filled: No; always ask for a high floor, quiet room; got neither as I discovered at 6.15am when I was awoken by the bin men outside
Other: Room has an iPod dock/alarm clock, which is useful for charging the iPhone; there is a Nespresso coffee maker; received a free bottle of German sparkling wine (not sure if that is a bonus or not, haven't tried it yet) and a plate of fresh fruit. Reception staff are very friendly and helpful, and appear to be genuinely wanting to assist, rather than going through the motions.

Property: JW Marriott, San Francisco Union Square
Length of stay (repeat stays?): 4 night stay
Greeting: Nothing and handed me a key folder for Gold
Room upgrade: No
Suite upgrade: No
Special requests filled: Refrigerator in room
Other: Failed to offer my Platinum amenity and I didn't think about it after a long flight. Two hours later, went down to the desk and asked for my $100. After claiming she asked me and I told her points and after insisting because I knew I wanted the amenity because the lounge was closed, I got the $100.

This is a terrible property but just be thankful you didn't stay at the Fairfield next door (which actually closed as of a few weeks ago). I needed about 10 rooms for just over 4 weeks there for a project at the beginning of the year. For some reason the CY didn't come up on marriott.com so we thought the Fairfield was the only property in the area. The place was an absolute dump and the staff was, well, strange. One of my employees unknowingly flirted with the sales manager at a restaurant next door while she was off duty. She became, shall we say, a bit enamored with my employee despite the fact he wasn't interested in her. The situation continued to escalate until I finally moved us elsewhere after she repeatedly entered his room during the day to leave "presents" and, even stranger, do his laundry. The manager thought the whole episode was "cute". :eek:

And that's just the tip of the iceberg of the weird experiences we had at Fairfield Glenview/TwilightZone. The CY is pretty bad, but at least there aren't any stalkers there.

Property: Courtyard Milpitas (San Jose), CA
Length of stay (repeat stays?): repeat stays. 4 to 5 nights per month/ since 2008
Greeting: most front desk staff know me by name but not by status
Room upgrade: almost never
Suite upgrade: never
Special requests filled: asked for late check out once, was told no, hotel was full
Other: spotty housekeeping; sometimes there is coffee, sometimes no; bottled water only for first night (two bottles per stay)

Platinum - anything higher?
 

I saw a list of incomming guests and there were 2 people in a group above the Platinum group. I think it was Ultra Platinum, but I didn't get a good look. Is there something above Platinum and how do you get there? Jim

Do a search for Platinum Premier... It's a gift from the MR gods based upon super secret criteria.

And the benefits are great. As a Platinum Premier you get the following benefits above Plat:

• Nothing
• Nothing
• Nothing
• Nothing
• Nothing
• Nothing
• Nothing
• Nothing
• Nothing

Don't forget about:

• Nothing
• Nothing
• Nothing
• Nothing
• Both points and amenity
• Nothing
• Nothing
• Nothing

There is a wiki out there that says that there is a VIP status out there and is only given to the 0.1% highest spenders, and chairmembers, including Bill himself. I wonder what kinf of bennies do they get...

I'm still waiting to get points AND amenity.