Just curious if this a prevalent problem or is MR picking on me. When I go in to look at a property and go to their Find page, I get a block recapping my MR account info with
at the bottom of the block.

I've gone in and reviewed my profile and everything looks fine to me. Anyone else seen something similar? Did MR ever say why?

I've submitted a request to CS, but thought I'd see what FTer's had to say. Nothing showed up when searching missing invalid information. My guess just an IT glitch (not that MR has a shortfall of those).

Haven't checked my profile today. Got a similar message a few months ago, & in checking my profile, all looked ok.

Cheers.

The message wasn't in my profile, it was when viewing a property page. Specifically when viewing the Find tab from the main property page.

Just curious... How can something contain missing information? Is the information missing from someone else's account and hiding in yours?

I got a response from Marriott:
or should I say non-response? Needless to say the fireworks went off and a message about how disappointed I was with their reply and a copy to [email protected] was sent. Not sure what will come of it, but I'm really hoping Marriott will find a way to do better.

For those of you that wish to see if the issue applies to them, log into your MR account and then pull up https://www.marriott.com/hotels/hote...ld-inn-and-sui . There should be a Marriott Rewards box that gives a recap of your account and the message I see is at the bottom of the box. This is just one property with the problem, some others have the same display, but not all properties provide this information in their Find page. If you do get the message, please let MR know.

I'm hoping there is actually something unique with my account that is triggering this so don't be surprised if you don't see the message. I have asked a friend to check this out and he's getting the same message.

Regardless, this "I don't know, end of problem" response is just not acceptable! ... and I told them so in no uncertain terms.

Since this problem only seems to occur on that specific property - the Fairfield Suites at San Jose Airport for my account - I suspect that there is in fact nothing wrong with your account profile. I get the error when I look at the deals for that property but all others I try are OK.

As I said, it appears on other property pages too. And not every property's Find page even offers the MR account recap so there's no message presented there. My guess is if they figure it out for this one, it will apply to the others (I'm hoping they have some sort of source code library they pull from and not invent the wheel for each property).

Bottom line, should bad coding be acceptable? If they keep saying there is something wrong when there isn't, when will I know if there is?

And should that response be acceptable for any customer support organization?

Thank you for bringing this to our attention, RogerD408. We are researching the issue.

Best Regards,

Drew

Programming error. Relax. It will get eventually get fixed. Or not - try Hyatt's website if you want to raise your blood pressure ... this is a nothingburger.

Saw the same error on the Fairfield Inn SJC deals page as indicated by RogerD408. Tried it on two other properties and get the same error.

Here's the deals page for the RI @ ORD for me right now - selecting the image pulls up the full size screenshot:



Did a search for a different property - JWM in GRR - same error:



So, I would concur that there's a bug out there...

David

"Needless to say, fireworks went off"? What response did you exactly expect from Marriott? It seems you asked if them if there was missing information and informed them about a possible bug on their website, they said that your information was fine and apologized for the inconvenience. If this is what you do about a bug on Marriott's website, I'd hate to see what you do if they forgot to put shampoo in your room...

I got a reply to my message about being unhappy with their first response:
Not the funny part is according to the email address she IS InternetCustomerCare" <[email protected]>. So she will forward the message to herself? Not expecting that to get too far.

There goes a few more Freddie points on the next ballot.

I expect when I submit an issue they will confirm the problem and resolve it in a future release. Not tell me I don't know what's happening.

Years ago I use to get repeated calls from Citi saying I needed to call them regarding an issue with my account. Each time I'd call back and was told my accounts were fine and ignore the call. After the third round of the same responses I had to escalate to a supervisor to find out my phone number was tagged to a bad account. They ended up putting a note on the bad account to not call my number and the calls stopped.

If Marriott is telling people there is something wrong with their account and we should ignore it, when are we going to know what not to ignore? Not to mention this is just poor customer support!

Thank you for your research. I have also found several more listings in CA, FL, & LA.

I got a PM this afternoon. Turns out the way Marriott handles their emails for issues is they are assigned with the original post and do not change as your issue is moved around. So my original post went to Internet.Customer.Care but was routed to Marriott Rewards and the reply still showed ICC. Hence the confusion who I was dealing with. I hope Marriott IT can get that fixed.

As for the issue itself, I'm told they are looking into it. Thanks for those that did some checking as well and posted the images.